How do you get the ball rolling?
In the past few days I have had a few different buyers or clients reach out to me to inquire about my services. One called from a block number. Another sent me a message on LinkedIn asking me to email their client with my rates and samples. Another emailed through the contact form on my site. I can tell you that all get greeted with the same enthusiastic response and all, whether the job is $200 or $2000, are treated the same.
If you are hiring a voice over actor for your first time, the ease of booking them and the booking process in general gives you a glimpse into how easy this talent is to work with. I have a set process that I use every time that includes quick responses, quotes, turnarounds, pickup/and revision policies, and more. If a talent is difficult to track down for the initial booking, it should be a red flag.
So, this is what my process is like:
The initial contact:
I typically respond as soon as I here from a client. If I get a phone call I respond by phone. Often if I get an email I will even respond by phone. According to voice123, my average response time is 11 minutes, but I typically respond as soon as I see a client correspondance as I understand that you need your work quickly. I take notes on the call so that everything that you tell me about what you want happens in the audio you are delivered. I also need details about the job itself including the usage and run of the job. That will now be addressed below.
Quoting the Job:
Many important details go into quoting a voiceover booking. I typically offer several options to my clients and let them choose the option that best represents their needs, but this is what I need to give a client a quote for their job:
- The Script: I simply must see the script to give a quote. What you think of as an explainer my actually be employee training or an industrial. We need to also confirm the word count. The script is essential.
- the Usage_ I need the client to confirm with the team what the usage is. For example, is it internal or will it run on social media? If it runs on social media, will it be organic or paid placement? For how long?
- How long is the run? They are typically from 6 weeks to a year. I generally quote jobs up to a year and add a calendar reminder at that point in case a client wants to renew their media buy. I do not do buyouts in perpetuity.
- Revisions. For jobs over $250, I include one round of minor revisions. If clients need more than that I scaffold that into the pricing.
- Pickups: I also price out my pickup policy and always give the courtesy of delivering them as promptly as the initial audio was delivered.
- Live of guided sessions: For live sessions I have Source Connect, ipDTL, ISDN, and skype and am happy to use whatever the client prefers! I literally use that line in my “Seal the Deal” email, and for any job over $250 I am happy to do I live session. I always record backup audio and the audio from a live session is considered final delivery, which is industry standard.
All of the above is factored into the quote.
Confirming the Booking
Once a client emails that they have cast me in a spot or booking, I send what I call me “Seal the Deal” email. This goes over all of the details thus far.
- It confirms in writing that I have the job.
- It confirms what they want for the booking.
- It confirms what they need and when it will be delivered.
- It finalizes any and all requests about the audio in terms of tone, pacing, whether the client needs a WAV or an MP3 or both.
- If there is a live session it confirms those details as well.
- It confirms that the script that I have is the final script.
Making it as Easy as Possible
In the end, it should be as easy as possible for the client to have what they need. It should be clear and prompt. The client should be overjoyed that they have found you and instilled with confidence in your capabilities because you are clearly on top of it. If you drop the ball at the beginning, how can they ever trust you. I want every first job to be the first of many jobs, so I take this system very seriously and want my clients to know that every single project matters.