Time of Thanks
This season, I think it’s natural to spend time thinking about what is going well in our lives and what we are thankful for. Thanksgiving seems to bring that out in all of us. I have a wonderful pilates instructor, Gwen, and when we are alone and I can actually breathe, when tend to talk about real issues. Recently we were chatting about health and well ness and how we are amazing that you can get to a point where you reach your goals, that are or were not so easy to reach, and how quickly they can all be undone. A run-in with some candy or a birthday night out and we are set back on our endeavors and it feels dreadful. How easily we are reminded when we give thanks that perhaps we are always teetering on the brink of perhaps being in a state we do not want to be in.
Of course this chat with Gwen about our health made me draw a parallel to voice over and think about how easily it can all be undone. Imagine years of hard work and suddenly the ups and downs of voice over just continue to spiral down. I of course thought back to hearing Dave Fennoy, world famous voice actor best known for his video game roles, who I had the privilege of hearing speak for an entire day back in 2016 at a conference called VO Revolution. Perhaps it was his lack of pretension that got me, but Dave talked about how after a few big bookings he thought that he had made it. He shared how his business peaked and then plummeted. He advised working as if every day is your first day in voice over and warned that if you don’t you can lose it all. I carry this with me. This has always had my wheels turnings. So, if all that we have worked hard to build can slip aways so easily, here are some of my best tips to lay a strong foundation for your voice over business:
Be Accountable
You need a support system within the voice over community to be accountable to. When I first started in voice over, I used a journal system where I wrote my goals and focused on them and revised them. This was good but it was not enough. You need a group of others that you will meet with and answer to. I have met with and continue to meet with my accountability group weekly. They are my secret sauce and without them I would not be where I am today in my career. Every group is different. Some groups work on craft. Our group is more focussed on business. But, you need to answer to someone other than yourself.
Keep Auditioning
Auditions matter. Sure it’s great when you are on rosters and clients hire you without auditions, bur how do yhou expect to get new clients and new bookings? I once heard Bob Bergen, world renowned voice of Porgy Pig say the audition is the job. He talked about how he gets up in the 5 o’clock hour to begin his day so he does not miss out on any work opportunities. That was Bob Bergen, not some struggling actor no one has heard of, but one of the industry leaders talking about the importance of starting your day and getting on those submissions. Now, some voice actors like t submit more than others. I like to audition a lot and submit a lot. Others don’t. Remember, the better your booking ratio is, the more chance you have of getting more clients, all from auditioning.
Maintain the Client Relationships You Have
This should be a joy to do. These people already like you. They have already hired you. Now you simply have to keep in touch and remind them why you being there makes their life easier. Don’t let them forget that you have already done great work for them. Make sure they remember you are available. You can send follow up emails, newsletters, holiday cards, thank you notes, and try to get to know the people you work with.
Continue to Work on Your Craft
Remember, trends in voiceover shift. What was sought after five years ago is likely not en vogue today. You need to continually have your finger on the pulse of what is booking right now in all of the genres you work in. From continuing to attend conferences, to working with coaches, to on-going practice, your work on your craft in voice over will never end. Just as doctors and lawyers must attend conferences and professional development work shops, so must voice actors. If you see a dip in your bookings, it is often because trends have shifted and you likely need some coaching to understand what is booking right now.
I consider the is to be the “Golden Rule” of voiceover! Whether a job is worth $200 or $2000, I treat every single client the same. If a new student books a single lesson or a five pack, they too are treated equally. First, I truly cherish each and every booking. Whether as a talent or as a voiceover coach, folks have a choice of who to work with. When casting, there are many who do what I do. Whether it is the conversational, millennial sound that I provide, or the fast turnaround, I am aware that I am not the only shop in town. Next, in terms of coaches, there are many wonderful VO coaches. Depending on your needs and what style you respond to, different coaches are better for different people. Again, I am aware that everyone has a choice. So, I treat every single booking as if it is my most important booking. 
One of my values is respect of everyone’s time. In the last year, I made a shift to using Calendly to book meetings and sessions. Automating bookings has been a huge improvement not just to my quality of life, but is also a giant nod of respect to my own time. There is no longer a repeated back and forth just ti schedule a 20 minute introductory zoom. Or when a student needs to book a session they have paid for, I no longer waste their time waiting for me to confirm a booking. It all happens seamlessly, which benefits everyone. Another way that I try to be respectful of everyone’s time, whether it is in a Clubhouse or a live session, is that I always am mindful of how much time has been booked. If an hour has been allotted, I try to work within the hour, and not run over. I always keep in mind everyone has a schedule.
Try to be giving when you work with clients. Don’t nickel and dime them, try to think of the big picture. When you go out to eat, and you ask for extra of something, how do you feel when the waitress immediately snaps about extra charges? Even if there are extra fees, there are pleasant way to introduce them, and then there is a tone that makes you seem like an anxious money grubber. Recently the traversing rod in my bedroom broke. I had to reach out to the local upholstery man, John, who had made them to come back and repair them. I had no idea how much he was going to charge and I had to call him repeatedly to beg him to do the work. I was worried that with each pleading call the price would go up. Instead, when he came to do the work, he charged me less than I expected. In this scenario, I was delighted by the quality of his work, his turnaround, and hsi fair price. This is how I want clients to feel every time they work with me.
Make it easy for clients to get what they need. Once you have a booking, turn that booking into a repeat client by making it is easy as possible for your customer to get exactly what they need by being genuinely helpful and kind. For example, I happen to have a lot of international clients. Often, the scripts were clearly not written by a native English speaker, and they need revision. I offer Copy Writing. If the changes are minimal, I do not charge. If the changes are quite involved, I send a helpful and caring note and suggest my usual hourly rate for this before I move forward.
When you build a house, sometimes you are doing an update to make a space your own and sometimes you are doing a gut renovation. Either way, from the outset, you need to consider your goals for the project. In voiceover, knowing your goals enables you to have direction in your daily pursuits. If you know where you want to be, and if you have a clear vision for yourself, it is easier to work towards reaching those goals. And the goals you have might well be completely different from other voice talents you know. For instance, I do not do medical narration or audio books. Two of the women in my accountability group work in both of these genres, so their goals and their day to day marketing endeavors look quite different. As a professional voice over actor, I am very clear about my passions and where I want to spend my time. This is a key component of my mindset.
Even though I am a working creative, from the start I have run my business like a business. Our mindset and the choices we make determine whether voice over is a business or a mere hobby. Do you want this to be your career or something you simply dabble in? For me, from day one, this was going to be a career. There was no other option. When I decided to pursue voiceover, I did so in lieue of returning to teaching, so I had the luxury of plunging into VO full time from the get go. Besides working full-time, other choices helped establish this is a business. Using a CRM is essential. This helps you track all of your outreach, your costs, your bookings, your contacts… all of your efforts in one place. I have blogged before about my experience using Voiceoverview, but I truly believe this specific CRM is essential to the success of my business.
If you really want to succeed in voice over, and establish yourself as a professional voice talent, you need to have a professional studio. First, it is essential to maintain business hours. As a business owner, if you want to be available and accessible to your clients, you should have set business hours each day. For me, I typically work from 8 am- 6 pm, and schedule breaks for myself at my lunch hour for things like exercise classes or seeing friends. I also use my lunch hour to make myself available for consultations with new students or people looking for demo. But, the main point, is that I am available to clients all day, every day, during regular business hours.
In general, the platform you are on matters! Some pay-to-plays and even many rosters do not allow you direct interaction with the clients. The client belongs to them, not you. Their goal is for the client to come back to their site, to their platform. You, the paying talent, are only a means to that end. Other pay-to-plays, in contrast, let you interact directly with your client. Do your homework and start booking on those sites. Wouldn’t it be great if the next time the client needed you they just came directly to you, and you did not even need to audition? And wouldn’t it be great if that happened over and over with multiple clients? That’s how you build a business!
So let’s go back to this client that you’ve booked on this pay to play for a commercial that you can interact directly with. Let’s say this job comes in on a Saturday and it’s a “Rush” job. Do you actually have anything else going on? Did you really need to re-shuffle your life to accommodate them? To me, if the client is already paying a nice rate, I would rather dazzle them with my super fast turn-around time and ease of availability than nickel and dime them. After all, how does it make you feel when you are charged extra for every little thing by a service provider? Instead, make it easy for the client to get exactly what they need as soon as they need it. Do an awesome job right away. Do you know what will happen if you do your job well and quickly? The client will be happy.
In the course of your email discourse, try to start getting to know your client. You can start with the basics: ask them how they are and share a tidbit about your day or your week. If you live in a different region, chats about the weather can actually be riveting. I happen to be a working mom, so I love bringing that into the fold.
Every job matters. Clients have a choice when casting and we are lucky to book what we book. An attitude of gratitude goes a long way. At the very least, send a hand-written thank you card. If you have an international client, send a virtual card. Let them know that you appreciate their business and act as if you are part of their team, because you are! Wish them well when presenting the finished audio, and mention your next collaboration. And in thanks. Sometimes, for larger projects, a thank you gift is appropriate. From agents to project managers to video producers to creative directors, it depends who you are working with and what the project was, but I have sent gifts ranging from Starbucks gift cards to chocolate to giant containers of popcorn.
Make sure to maintain a relationship with your clients! You already know they like you, they already cast you once! So, don’t lose contact. Sometimes newsletters are great for reminding them that you are still available. More personal quarterly check-ins are, however, extremely important. You can share a tid-bit of wrk that might be relevant to them as well. You can check out their social media and new content and engage and comment on it. It’s really important to be genuine and actually have something to say, but it’s also important to simple stay top of mind. Your voice many not be perfect for every project, but you don’t want to miss out on a casting simply because the client has forgotten that you exist. Be present. Engage. Be the talent they are thrilled to hear from.
When I started my voice over business years ago I had headshots done for my website. While a long time ago people used to say that voice actors did not need to show their face, as the VO industry has continued to evolve and we, as talents, now have to bring in the bulk of our own work, it is on us to run our business like a business. If we want our clients to connect with us, having current pictures is a must. So, about a year back, I was presenting at an online eLearning conference and I was super excited. When they asked for my head shot, I became for cognizant of the fact that the photo no longer resembled me. I was thinner, my hair was shorter, I always wear glasses… the list went on. I decided to take new photos and update them. While my old headshots had been done by a professional, I took the new ones in my booth with an iphone. I loved them and was thrilled.
