A Case Study in Fixing A Tech Issue
On Thursday I got the email that a professional voice over actor never wants to get from an agent. One of my most 
attentive agents took the time to email me that something was wonky with my audio. She said it sounded off, and in addition she could hear clicks and plosives that she could not normally hear. This is odd because I used isotope RX7 in my effects stack, so that never happens. She also said that my “Fs” did not sound like they usually do. While I was profoundly thankful for the feedback, my heart sank. In voice over, we are only as good as we sound, and I had recently made a ton of studio upgrades. So my mind was racing. When did these issues start? What had I submitted that sounded this way? I knew I had to fix it, and fast. I had a live commercial session the next morning with a producer I work with regularly but the client was new, and this had to be fixed prior to the session. I only had a few hours and the clock was ticking.
Quick Response
I immediately reached out to Tim Tippets, aka the VO Tech Guru. I had worked with Tim on the recent upgrades I 
made and he had created my new effects stack. I was not sure where the problem began, but I was confident Tim could fix it. I must confess, I stalked Tim. I emailed him sound to compare our baseline audio from when we had worked together several months ago and my audio from Thursday. I also texted him to see when he was around and to let him know my availability with a desperate hope that he was able to fit me in. Tim answered my prayers and made time in his super busy schedule for me later that evening. I was profoundly thankful.
Fixing The Glitch
Tim and I had a zoom session. I gave Tim control of my computer. Tim right away determined I was having a UAD 
software issue with my Apollo MK II Thunderbolt preamp. Somehow, at some point, I had checked a box that for my settings should never be checked. In this case, it is the preamp box. Once that box was checked, it changed all of the settings, the gain, the input, basically all the levels were completely different. We quickly realized that the baseline for the Manley Voxbox that I use was not saved on my iMac. Rather, it was still on my MacBook Air that I had used before my recent upgrade. So, I needed to send it to my new computer. Tim was amazing. He was patient and confident and in very little time he had my preamp settings restored. Further, he made sure that I was now able to restore them on my own in the future. He also took the time to tell me how to do audio play back in zoom to make my live sessions with clients better.
Why It Matters
Put simply, in voice over, we are only as good as we sound. If we want our base of clients to keep coming back, we must offer nothing less than consistently pristine audio. If my agent could hear sibilance and plosive, then it is likely it was
heard in auditions and work submitted around that time as well. Part of being a professional working voice actor means having broadcast ready audio, and broadcast ready audio is perfect. Broadcast ready audio sounds as good as our demos.. It matters because our clients depend on us to provide them with great audio. It matters because our agents need us to have bookable, quality work. It matters because there is a difference between professionals and amateurs and sounding broadcast ready is one of those defining qualities.
Reflections on the Situation
If we can’t sound as good as we sound on our best day every day then we need to know how to fix it. I was fortunate, since the start of my small business, I have made a habit of surrounding myself with people that I can trust. As a working professional, I can tell you that every day is not perfect. Here is why this situation is something to write about: I had a problem, I took action, I knew whew to call, and the problem was resolved within hours, before it effected client work. As a working voice over actor, it is essential to have go-to industry partners that you trust. In this scenario, my agent was my alarm. She had my back. We always need others who will fix our crowns when they get knocked off. Then I had Tim. He had my back too. He scheduled me right away when I let me know how urgent my need was. So in the end, my audio problem was fixed because I have meaningful relationships with people in my industry. Our success may be about the sound, but it is also built upon the relationships with other people in voiceover and without that my sound would likely still be a mess.
I have been blessed to have three precious dogs in my life, and each of them has brought me immeasurable joy. I had no idea, however, that when we got our Labrador Retriever Daisy, in addition to being super sweet and super smart, she would also be super challenging to walk without the right training. A neighbor with two Great Dane pups introduced me to the dog training books by the Monks of New Skete, who have been training dogs since the 1970s. We made the choice to send Daisy for a board and stay training program, and I learned from the brothers that there were a few keys essential to Daisy’s success. We needed to be consistent with her obedience every day and maintain her routine. She would need structured daily exercise. We needed to plan everything- even her walks, to set her up for success. As a small business owner, I realized that in voice over all the lessons that would lead to success for Daisy also hold true to maintaining a successful professional voiceover career.
Now back from New Skete, every day Daisy has to run through her exercises, from leave it and heal to place. Similarly, working on my craft is essential every day. From warm up exercises to practicing cold reading, this is part of my daily routine. I recently reflected on this in my blog about the class that I am taking with Kim Handysides, but in order to stay strong in the reads that I submit both as auditions and as booked work, this daily work is essential to my success. 
voice over, I walk four to five miles a day. I do pilates three times a week. All of that is in addition to my vocal warm ups. When your body is your instrument, you have to maintain your instrument every single day.
is the biggest part of the deal, and being honest and up front about it when we can’t is also essential. Being able to foster a strong relationship is really important to building a client base.
unfortunately that same system often makes every single day feel the same. I go into my booth and warm up. I do my most pressing auditions first. Next I tend to all booked work. I submit more auditions. I stop and walk the dogs. I typically eat an early lunch then work on client outreach. Then I go back in the booth for more work and to submit more auditions. Every day is pretty much the same. I meet with my accountability group on Thursdays and I blog on Sundays. Days are the same and weeks blend together. So, as a full-time voice over professional who is booking work, you might be asking what is wrong with this? The problem is the rut the I feel like I fall in. With no room for self-checks and no room to make sure that I am submitting the best possible reads, the Groundhog day scenario perpetuates itself. The best way to break this cycle and for a voice over professional to submit bookable auditions is to work on their craft regularly and to work with top coaches who give solid feedback! In voice over we are constantly being asked why we are different than other talents and those of us who book work know that the answer is seldom our voice but rather that we need to work on our craft to stand out!
Just as we see Phil repeatedly attempting to cover the story about Punxsutawney Phil, there are countless ways each script can be approached, so wouldn’t it save a lot of time and energy to understand which reads are actually booking right now? That is the point of “The Voice Over Study,” the nuances of the bookable read are not necessarily my go to read, so I am so thankful for the first few sessions already! For example, the words to emphasize or blend may not be what I had thought of, so this valuable feedback, and the reinforcement of it, makes Kim and Lisa’s class outstanding. In class last week, Kim directed me to hit words I never word have that to enunciate, and the overall gestalt of the read was just a million times better. Her instincts are amazing. Kim and Lisa book A LOT of work on their own, and my goal is to be as busy as they are!
As voice over actors, daily we play both the role of the talent and the role of the small business owner. Immediately in 2015 I decided that not only would I coach with Anne but I would hire her to help build my brand, as I needed to learn all that I could from her. She hit the nail on the head, working hard to get to know me so that the brand that we built for Laura Schreiber Voice is truly a reflection of the work that I do and what I bring to my clients. As a working creative, we are in a unique role because we ultimately get hired by other brands to represent them, but it is in solidly establishing our own unique brand that we can distinguish ourselves from others in our industry. According to Forbes article from March 2018, “your brand often acts as a function of your reputation and visibility.” As a professional voice over actor, it is essential to establish your brand so that your clients will get to know you as an individual and will trust you as a professional.
samples of your booked work, and find out how to contact you. Those are the basics, but the fun begins when you use your website to do two things: show clients how you are different than other voice over actors and how you will best meet their needs. Kristin Wendys of The 
logo. I use them both differently. My logo is on official correspondences like invoices with my avatar is on my business cards, thank you notes, return address labels, stickers… all marketing materials essential to establishing my business brand. According to Entrepreneur, “Simple branding is best, especially if you can make an association in people’s minds that helps them remember you.” My hope is that the feeling that people get when they see my logo and avatar will help build our connection. Everything associated with my brand is very pink and matches.
and that routine enables me to balance both my mom tasks and my business tasks in a way that I am comfortable with. Most days follow the same pattern, with slight variation by day of the week. But some days, I am less “into it” than others. I was thinking it through the other morning and I thought this was a matter of inspiration. I was walking my dogs one day this week with my friend Melanie and she was telling me she felt the same way, that feeling when you just can’t get started. Melanie is a successful New York attorney who works extremely long days. While her career path is decidedly different than mine is as a working creative, this got my wheels turning. Both of us are working moms. Both of us work long days every day. And both of us build our household responsibilities into our professional goals. What, then, is the secret sauce? It came to me that while I often think of things only in terms of the presence and lack of inspiration, it is actually the ability to sustain the magic of the intersection of motivation and inspiration that makes success happen.
For me, I could blog endlessly about my VO goals. I try to break them down and focus on immediate, short term, 6 month, 12 month, and long term goals. That is how I start to frame out the motivation. The inspiration has always been clear: it starts and ends with my children. They are my why. I was inspired to start my business for them. Everything I do is for them. Thinking of them and wanting them to be able to study abroad or open up their business helps me define solid financial goals that I am very motivated to reach. On a daily basis, I hold myself accountable with a google spreadsheet. On a weekly basis, I am accountable to my amazing VO Powerhouse Accountability Group. All of this is essential to spending time at this junction of motivation and inspiration and not floundering in between the two.
I will still also take care of myself too. I want to teach my children that is well. I will blow out my hair, put on some make up, do my nails, and do pilates. If I fall apart, how can I take care of the needs of so many others? Worse, what kind of example am I setting as a mother. So here I am, hanging out at this intersection I realized I love being at but only just named. And now that I’ve found it, I’m not going anywhere!!
needs over the weekend, if I get a direct audition for the weekend, or if it is something like my blog which I generally do while my kids are asleep. Otherwise, the weekend is cherished family time. So, if a client tells me they need something over the weekend, I am generally pretty sympathetic that they have someone on the other side who needs something and has a deadline. It happens that both last weekend and this weekend I had bookings come in over the weekends. While I was delighted about both bookings, the one this weekend was much more pleasant.
finally heard from them Friday evening. I confirmed receipt of the script and asked Client A if Monday by midday was okay and they said it was needed over the weekend. Normally I would add either a “RUSH” fee or a weekend fee, but we had negotiated and the budget was low so I could not do that here. The other snag was that the client only sent one script. We had negotiated a bulk rate assuming that I was recording at once, and sending everything piecemeal was not a great start.
not an issue until now, at age 17. The suffering that led up to the surgery was great, and the surgery was pretty major. In truth the surgery was a bit of a relief as it made all of us feel that Jack was now on a path to wellness, including Jack. 
When Jack went in the hospital I went back and forth about whether or not to put an “out of office” reply on my email or to continue responding to clients email by email. The day of his procedure, I had two voice over bookings come in that could wait until the next day, so I waited. I was fortunate that the bookings were both from long-standing clients that I felt comfortable telling I needed to delay recording. While in the hospital, I was able to do busy work tasks like web site updates that I had already made lists about and organized. I was not able to do marketing and correspondence. Creative work that required thought and patience just wasn’t going to happen while waiting for a doctor to come out and talk to me. My heart just was not in it. So, in some respects I was able to maintain business functions while Jack was in the hospital and with other tasks I was not.
While I may have figured out how to manage my business responsibilities while Jack has been recuperating, doing that while also managing my home life has been tricky. I typically cook for my family. They fend for themselves for breakfast and lunch, and I prepare dinners. I now have to take care of Jack all day every day, and frankly I don’t feel like cooking. I did make quiche one night, but the rest of the nights we have gotten takeout. It’s the sum total of managing everything that is tricky, including: laundry, cleaning, homework help, bills, putting everything away, the dishes, and the list just keeps going. And I often feel that as soon as I finish one thing around the house, there are ten others waiting for me. I have a daily regimen chopping vegetables and filling kongs to freeze for my dogs, and all these little things add up. With Jack recovering and work, it’s a lot.
As a full-time working mom, we juggle. That is what we have always done and I know that I will get through, but when you have a routine, and that routine changes, it is hard. I am profoundly thankful that my daughter and my husband are helpful, but if all of this happened and it were not a pandemic, I know my mom and sister would be here for added support too. I really miss that. So I will continue to do what working moms all over do, juggle. I will find new ways of getting it all done, of making it all work, of getting my work work done, my house work done, and making sure my family feels loved and secure.
So on Wednesday a client emailed asking if I had availability for a live session for 4 spots, to 30 second spots and 2 60 second spots. Time was not the issue, I was happy to make time. Before even scheduling the session, which we planned to do via zoom, I had two hiccups. First, I had learned the day before that my son has to have emergency surgery tomorrow (not the day after the session, the day after I am writing the blog.) Jack has a rare problem called an intussusception which basically means his intestines are looped and it is quite dangerous, so that was weighing on me. Next, we were hit very hard by Tropical Storm Issias and still running on generator power. When I turned by iMac on in the booth it flickered constantly and I had a legitimate concern it would cut out during the session. I did not mention Jack to my client but I did tell her about our power issues. She told me she was having internet issues, but we decided to give it ago as she had a time crunch.
connect via mobile phone. On a normal day, my mobile phone is not great in my booth because of all the insulation, so on this day it kept cutting out. I have had sessions where for no apparent reason we are cut off. On Wednesday we were cut off FOUR times. Yes, that’s right, FOUR TIMES. I kept clicking save, in fear that I would also lose my computer, which thankfully didn’t happen. 
I was terribly emotionally distracted. I should have meditated and prepared before going into the session. As a working mom, I always want to work because I have financial goals that I need to meet to help provide for my family. The thing is, I don’t have a shut off switch. I did not leave my feelings outside my booth. I have always felt that bringing all of them with me into the booth has helped with my reads, but in this case I needed to cope better. I needed to be honest about my ability to function and I needed to prepare differently. I also needed to realize sooner how frazzled I was and get it under control. I was having a real time melt down and just needed to stop and re-set.
When the client emailed me with the booking, in truth it did not even cross my mind not to take the gig. I always think of how I can best meet a client’s needs. In retrospect, I am positive that I would have deeply regretted not trying. I would have seen it as a missed opportunity. That would have been so upsetting too. My hope is that they see me as someone willing to work hard even with this going on and that they do not write me off. I am well aware that this is a competitive industry, so it is possible I won’t hear from them again, but I sure hope not. The other take away is that I have not been spending a lot of time practicing my craft and working on my read rate. This was a great reminder that those skills always need work. My hope as I reflect on this session is that I am defined from my ability to work through this and not by the worse session I have ever had.
especially with newbies, and especially when times are slow. You have to know your value and you have to know and more importantly understand industry standard rates. First the client asked me for a quote. We had a back and forth that went like this:
only see the value of their product, they show little understanding of the service that Kramer is providing them with his knowledge of the marketplace. In voice over, some clients do not understand why usage matters. This is why it is always important to invoice for both usage and your session fee on your invoice Every. Single. Time. I have other clients who understand perfectly why it matters and what they are paying for but think that if they are in a very small local area or if their client has a smaller budget then none of that matters. In some instances, for folks who are new to casting voice over actors, they do not understand that they are casting professionals with thousands of dollars in equipment, years of coaching, broadcast ready home studios, and all that we have invested in our businesses. So, as a voice talent, you have to decide what you can live with and what you can’t.
Kramer got good, solid feedback from George. Kramer listened to George. He was inspired by George to go back to Mr. Seinfeld and talk about the terms again. In George, he had a friend he could count on. Who are your industry friends? This is extremely important in voice over. This is no small thing. This is why conferences, holiday parties, and Uncle Roy’s annual BBQ all matter! When I have these negotiation issues I can talk to my accountability group, the ladies of the “VO Powerhouse” as we call ourselves or I reach out to Maria Pendolino and you can actually schedule consultations with Maria to help you bid. I like talking it through with friends because sometimes I need the right words so that I don’t seem like a crazy person. After all, do you want to seem like Kramer when you go back to your clients to “educate”them? I don’t think so.
Both Kramer and Mr. Seinfeld wanted to renegotiate. But there is a right way to say something and a wrong way, and these two, well…they do not really exemplify a way that a successful small business owner typically will build a meaningful relationship with a client.