Who requests RUSH jobs?
As a professional voice over actor, I get requests for RUSH jobs all the time. This is why it is so important to be a full-time voice talent, so that I am always available when clients need me. I get requests from standing clients that I have worked with repeatedly and from new clients who happen to need something right away. Folks need audio in a hurry for all sorts of reasons. Sometimes they are just too close to their deadline. Sometimes those in productions were also hired late and the commercial, video, or social media is set to air and the VO is often the last piece of the puzzle. Sometimes it is an eLearning module and new content was created but the rest of the content library is ready to launch. Whatever the scenario, the client needs it when they need it and I am ready and able to get it to them!
What is the DIFFERENCE in turnaround time between RUSH jobs and standard delivery?
When we are talking about standard delivery, typically in voiceover it is assumed that it will be a 24 hour turnaround. Sure, it might be less than that, but if a client does not specify that they need it fast, it is pro forma that it will be within 24 hours.In contrast, a RUSH job is typically done in 4-6 hours and sometimes clients want or need you to stop what you are doing, put it aside, and record right then because they genuinely need you at that moment. The audio is essential and they are in a major RUSH.
Is there an extra fee attached to RUSH jobs?
It depends. It is industry standard to add at least a $50 RUSH FEE to RUSH jobs, especially when you have to put another job aside to do said rush job. Clients should expect to pay the rush fee. On quiet days in my studio when work comes in and I just happen to turn it over fast I never charge a fee. Likewise, if it is a client I work with all the time and they need something and I am not busy, I am always happy to just do it for them without the fee. Should I be away on vacation and having quality time with my family and I have to go back to my room, set up my travel rig, and record, I am likely to charge the rush fee because the standard turn around time would have allowed me the convenience of recording when I was set up. I have even had clients in other parts of the world wake me and ask me to record when I was in bed asleep. I’ll accommodate, but this is not the same as a job that was done at 2pm when I was in the booth working. So I will always meet the needs of a client, but if it involves dropping everything and running to the booth they have to pay.
Does the QUALITY of the Audio Change for RUSH jobs?
NO! Never! The quality of a RUSH job should always be exactly the same as any job. It should not sound as if it was done in haste. The audio should be pristine. The editing should be flawless. The client needs what they need. Nothing should suffer. This is an accommodation for the client, and every convenience should be made. The client should be wowed like any other project.
What happens if I need a PICKUP or REVISION with my RUSH job?
I am always prepared that any RUSH job may need a RUSH pickup or revision as well. Assuming that this audio goes through the same internal review and client review as any other audio, it is just as likely to have script changes or adjustments that need to be made. I even had a pickup for a Pandora commercial that was done as a RUSH on Friday. It happens. It’s the nature of our work. My policy on pickups is the same for RUSH jobs as it is for any job. On jobs under $250 or after the first round of revisions I charge $75 per 30 minute revision session. On jobs over $250, I typically include one round of minor revisions which is defined as less than 20% of the script within 48 hours of delivery. After that, they have to pay 50% of the initial fee. I am very clear about all of these terms in the initial booking email.
What is the general tone or tenor of business for a RUSH job?
I understand that the client is in a huge hurray. I try to be as helpful as possible and get them their work as soon as they need it. I offer RUSH services for voiceover to be as helpful as possible and consider the circumstances of my clients before all else.