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pickup policy

Welcome to My VO Store: Voice Over Buying Made Easy

January 3, 2021 by Laura Schreiber

It’s 2021 Now…

You don’t need a middle man if you need a voiceover for your next project. Instead, with a revolutionary online store front, you can shop for you voice over needs just like online food marketing or buying shoes. This client-centered approach is about making it easy and clear for you, the buyer. Let me explain how it works. Here’s the online store:

Laura Schreiber Voice's website's services page

Voice Over Buying Made Easy

So let’s say it’s 2 am and you have just finished editing your explainer video. You have a super fast turn-around and you need a professional female voice talent who does not need a lot of direction, you tell her what you want, and voila, pristine audio will arrive fully-edited and according to your specs.

Or you have a commercial. You are looking for that quintessential millennial voice. You know, the authentic girl-next-door that sounds like a real person. You want it for a regional broadcast, and you need a live session via source connect. It’s 10 am, and you need the audio in the next day. Easy, you just click, and set up your session.

https://youtu.be/p31p69CD_sM

Here’s another potential scenario in which client’s love this online store. You’re looking to change your office voice mail recording. A holiday is coming up, so you want it to be seasonally appropriate, your hours are changing, and you need Laura to work with a professional engineer to add music to match your branding. Here are two recent samples where Laura was hired directly by the client to redo their IVR, and she customized the sound for them with a talented engineer.

https://youtu.be/9VHT-SawW5E
https://youtu.be/5Y1Ojjw4BVU

All of this is possible without even a single phone call, all with online purchasing through Laura’s voice over store.

The Process is Simple

  • First, the client would go to the “Services” page in the menu.Laura Schreiber Voice's website's services page
  • Then, select your category from the “menu” of service items.

category options in online store

  • Note that many of the categories differentiate the length of usage. It is important not to simply choose the cheapest option. Instead, you must actually select the real usage for your project.
  • When you are in the correct category, select the “Buy Now” button.
  • Choose the option that is appropriate and select “add to cart.”
  • To check out, click “view cart”

  • Then click “Proceed to Check Out”

Proceed to Check Out Option On Services Page

  • When you are in the check out screen, there is a notes section for any special notes about the booking. This is where you can make any directional requests about tone or pace.

Add Order Notes Form

  • All that’s left to do is to pay! That’s it, it’s that easy.

Rates…

As a full-time working professional with years of experience and top brands as my clients, maintaining industry standard rates is essential to my business ethics. What are you paying for when you hire an established voice talent? You might think you are paying for the actual voice over for a given project and the usage of that voice over, but the rates stand for even more. The rates are based on the years of coaching and the on-going training that a professional has to understand what is current and booking in the industry. The rates are in a certain zone because professional talents maintain broad-cast ready studios with expensive equipment so that the audio quality is pristine every single time. The studios typically offer costly methods for live sessions, including Source Connect. Lastly, when you book a job in a certain range, you have are getting the guarantee of revisions and availability of that talent. The rate being in a certain range, then, should come as a quality assurance. Conversely, rates that are surprisingly low should serve as a red flag and alert you that either a talent is inexperienced or lacking in one of the areas and you should run for the hills.

Other Perks of Easy Shopping

Again, the purpose of the online store is to make the shopping experience as easy as possible for the client. When shopping in this online store, transparency is a given. You know what you are getting upfront. If you need pickups or revisions with your booking, they always come with jobs $250 and higher. Live sessions are always final delivery. Laura always delivers her bookings in 24 hours and typically much faster. If you need RUSH work delivered in less time, whether it is for a commercial, an explainer, IVR, eLearning narration, or another project, simply let Laura know and with an additional $50 fee (as is industry standard) Laura is happy to accommodate.

welcome 2021It’s 2021. We’re still in a pandemic. We need what we need quickly. Laura gets it and she wants you to have perfect audio without a fuss at the click of your mouse. Let Laura know how she can help you!

Filed Under: Client Relationships, Rates, Studio/booth, Voiceover Tagged With: audio quality, client centered, commercial, credit cards, easy, elearning, explainer, female professional, happy, IVR, live session, millennial, online store, paypal, phone messages, pickup policy, pickups, revisions, Rush, self direct, Source Connect, upbeat, VO, voice over, voiceover, warm

FAQs about RUSH Jobs

March 8, 2020 by Laura Schreiber

Who requests RUSH jobs?

As a professional voice over actor, I get requests for RUSH jobs all the time. This is why it is so important to be a full-time voice talent, so that I am always available when clients need me. I get requests from standing clients that I have worked with repeatedly and from new clients who happen to need something right away. Folks need audio in a hurry for all sorts of reasons. Sometimes they are just too close to their deadline. Sometimes those in productions were also hired late and the commercial, video, or social media is set to air and the VO is often the last piece of the puzzle. Sometimes it is an eLearning module and new content was created but the rest of the content library is ready to launch. Whatever the scenario, the client needs it when they need it and I am ready and able to get it to them!

What is the DIFFERENCE in turnaround time between RUSH jobs and standard delivery?

When we are talking about standard delivery, typically in voiceover it is assumed that it will be a 24 hour turnaround. Sure, it might be less than that, but if a client does not specify that they need it fast, it is pro forma that it will be within 24 hours.In contrast, a RUSH job is typically done in 4-6 hours and sometimes clients want or need you to stop what you are doing, put it aside, and record right then because they genuinely need you at that moment. The audio is essential and they are in a major RUSH.

Is there an extra fee attached to RUSH jobs?

Here is my travel rig, I can even accommodate RUSH jobs on the go!

It depends. It is industry standard to add at least a $50 RUSH FEE to RUSH jobs, especially when you have to put another job aside to do said rush job. Clients should expect to pay the rush fee. On quiet days in my studio when work comes in and I just happen to turn it over fast I never charge a fee. Likewise, if it is a client I work with all the time and they need something and I am not busy, I am always happy to just do it for them without the fee. Should I be away on vacation and having quality time with my family and I have to go back to my room, set up my travel rig, and record, I am likely to charge the rush fee because the standard turn around time would have allowed me the convenience of recording when I was set up. I have even had clients in other parts of the world wake me and ask me to record when I was in bed asleep. I’ll accommodate, but this is not the same as a job that was done at 2pm when I was in the booth working. So I will always meet the needs of a client, but if it involves dropping everything and running to the booth they have to pay.

Does the QUALITY of the Audio Change for RUSH jobs?

NO! Never! The quality of a RUSH job should always be exactly the same as any job. It should not sound as if it was done in haste. The audio should be pristine. The editing should be flawless. The client needs what they need. Nothing should suffer. This is an accommodation for the client, and every convenience should be made. The client should be wowed like any other project.

What happens if I need a PICKUP or REVISION with my RUSH job?

I am always prepared that any RUSH job may need a RUSH pickup or revision as well. Assuming that this audio goes through the same internal review and client review as any other audio, it is just as likely to have script changes or adjustments that need to be made. I even had a pickup for a Pandora commercial that was done as a RUSH on Friday. It happens. It’s the nature of our work. My policy on pickups is the same for RUSH jobs as it is for any job. On jobs under $250 or after the first round of revisions I charge $75 per 30 minute revision session. On jobs over $250, I typically include one round of minor revisions which is defined as less than 20% of the script within 48 hours of delivery. After that, they have to pay 50% of the initial fee. I am very clear about all of these terms in the initial booking email.

What is the general tone or tenor of business for a RUSH job?

I understand that the client is in a huge hurray. I try to be as helpful as possible and get them their work as soon as they need it. I offer RUSH services for voiceover to be as helpful as possible and consider the circumstances of my clients before all else.

Filed Under: Client Relationships, Voiceover Tagged With: audio quality, extra fees, pickup policy, revisions, RUSH Jobs, standard delivery, VO, voice over, voiceover

5 Ways to be a Good Client

May 26, 2019 by Laura Schreiber

https://youtu.be/Nn1e_aBwzTE

It’s a Two Way Street

With an eLearning client at DevLearn last fall and visiting a client in Orlando last Spring:)

As a full time, professional voice over actor, I can go on and on about how wonderful most of my clients are. Over my years in the voiceover industry, I have worked really hard to build and maintain relationships with my clients. With every new job that I book, I am not just looking to meet my monthly financial goals, and I am looking to do my very best work for that new client so that they come back again and again. I try to get to know them. I want to know, in addition to pristine audio, what their unique needs are. I love to learn about the specifics of their business. When I also learn personal details about pets and hobbies, well that is even better. The better I connect with I client, the better I can serve their specific needs.

Likewise, I try hard to be easy to work with:) In addition to being responsive and doing the job I am hired to do, I am upbeat and bend over backwards. What do I expect in return? Well…. You would think it would not be so complicated. I am hired to record audio. I record and deliver the audio as per the specs… The best ways I have learned over the years to be a good voiceover client to the folks I work with, whether they are video production teams, talent agents or their clients, ad agencies, marketing executives, include:

1. Confirm the Terms

I am always happy to be cast in every job, so when the initial booking email comes, I immediately follow up with a “Seal the Deal” Letter. Some of my voiceover friends, like Carin Glifrey, call this their “Welcome Letter.” Mine literally begins with the word “Yay” to express both my joy and grattitude. Years ago in a helpful and thorough session with J. Michael Collins he detailed the importance of confirming all of the terms of work upfront. This email has many important components. It:

  • confirms the actual booking
  • confirms the fee
  • confirms the turnaround time on my end
  • asks the client what they need in the finished audio (i.e. WAV or MP3, raw or sweetened)
  • confirmed my policy on revisions and my charge for pickups

I want to serve my clients well, and I think that in order to do so I need to be very clear upfront.

2. Deliver the Audio Exactly as Stated

Next, I take great joy in actually recording the voiceovers that I am hired for. I pay close attention to the specs and the requests of my clients. About 80% of my bookings are commercials, which means I am providing them with multiple versions of the recordings. When I do long form narration or eLearning, I am meticulous with my editing so that I save both of us time moving forward. I take a lot of pride in the audio that I send out, and I know that to be a good client I need to deliver outstanding quality every single time.

3. Be Available for Pickups

To keep my clients happy, I make myself very available for pickups. For my bookings over $250, I include one round of revisions in my quote. For jobs lower than that, I charge $75 per 30 minute session. As I am in my booth full time, and I understand that my clients are on a deadline, I make myself available for these revisions so that my clients have what they need as soon as they need them! Often they have a quick line change or just need one more take, and it is never an issue. I just want my clients to have what they need as soon as possible.

4. Hold them to the Initial Terms

In a business where we often bend over backwards to be a good client and to make our clients happy, we have to remember that it is actually ok to hold them to the terms they initially agreed to. So, if in the “Seal the Deal” email we offer one round of revisions, we should not hesitate to charge for the next round that they ask for. Hugh Edwards just posted a really important article about VO rates and our overhead costs that can be found at

We must continue to maintain our industry standards and hold our clients to the same standards they hold us to. Just as we have to provide them with the audio they need, they must pay for it, and we should not bat an eye at adding to our invoice and sending the update.

5. Follow Through

Ideally, follow through on a great job means sending a thank you note and thanking your client for the opportunity. And when you are lucky and the voiceover gods are smiling down on you, that is the end of it and payment comes anywhere in the 30-90 day window. Sometimes, though, follow through means having to more aggressively pursue payment even when you have bent over backwards to provide outstanding quality and service. How do I go about this? I have a multi-pronged approach:

  • The thank you note is actual a great reminder of the work that you did.
  • At 30 days and at 60 days my billing software sends an automatic reminder.
  • After 60 days, I send a more direct “friendly reminder” and ask them how everything is going.
  • If I still have not received payment, I cc my husband aka manager who is an attorney at an NYC law firm and he sends a follow up note as my representative. In 5 years this has happened less than 10 times, but every time he has collected in full immediately. Sometimes he has to contact the clients council. Sometimes he has to speak with a CEO. But he always gets paid.

It should not come to that. On the two way street, if we provide the audio, we should be paid, regardless of whether or not it ultimately makes its way to where it is supposed to, that is not part of our deal. We record. We deliver. We are an absolute delight to work with. That makes a voiceover talent a good client. The rest is up to our client to do right by us, and most of the time they do:)

Filed Under: About Me, Client Relationships Tagged With: audio, Carin Gilfrey, client relationships, commercials, elearning, Gravy for the Brain, guarantees, Hugh Edwards, industry standards, J. Michael Collins, long from narration, payment reminders, pickup policy, professional voiceover, rates, recording, revisions, studio, VO, vocieover, voice over

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  • Laura answers every correspondence with a smile and a prompt reply. In addition to RUSH jobs and quick turnarounds, guided sessions are available and Laura works hard to make every project perfect. Do not hesitate to call or email anytime :) The one exception to this is erotica. Should you need someone for adult content, all the best to you, Laura is not your gal, do not reach out.

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