client needs

Typically I Love Live Sessions

Normally when client tells me they need a live or directed session, which happens multiple times a week if not daily, I am delighted. I love the creative back and forth. I love connecting and getting to work directly with the client. And I love the feeling when the session ends knowing that the client has exactly what they want and need. My clients typically want to connect via Source Connect or Zoom, and usually it is pretty easy and there is no drama. But not this Wednesday. Not at all:(

The Session That Went Awry

Doubt is not goodSo on Wednesday a client emailed asking if I had availability for a live session for 4 spots, to 30 second spots and 2 60 second spots. Time was not the issue, I was happy to make time. Before even scheduling the session, which we planned to do via zoom, I had two hiccups. First, I had learned the day before that my son has to have emergency surgery tomorrow (not the day after the session, the day after I am writing the blog.) Jack has a rare problem called an intussusception which basically means his intestines are looped and it is quite dangerous, so that was weighing on me. Next, we were hit very hard by Tropical Storm Issias and still running on generator power. When I turned by iMac on in the booth it flickered constantly and I had a legitimate concern it would cut out during the session. I did not mention Jack to my client but I did tell her about our power issues. She told me she was having internet issues, but we decided to give it ago as she had a time crunch.

The Live Session

At the start of the session the client could not connect via zoom. It just would not go through. We decided to connect via mobile phone. On a normal day, my mobile phone is not great in my booth because of all the insulation, so on this day it kept cutting out. I have had sessions where for no apparent reason we are cut off. On Wednesday we were cut off FOUR times. Yes, that’s right, FOUR TIMES. I kept clicking save, in fear that I would also lose my computer, which thankfully didn’t happen.

Ultimately the client sent another zoom link and we connected on zoom. The first 3 scripts were fine. Not amazing, not brilliant performance, but they were fine and she was great to work with. On the last 60 second script I was flustered and tongue tied. I became acutely aware of how long our session was, and I am always quick and efficient. I was feeling insecure and I was beginning to panic about the computer going off. I was convinced it could not possible last much longer. I was also worried about my sick child upstairs. In order to turn the computer on, I turned the air conditioner off, and I knew the family was suffering. I was not concentrating on the script, my mind was elsewhere.

It was so embarrassing. I can’t tell you exactly how many takes we had to do to get a usable one, But it was not good. The more we did the worse I was. I wanted to crawl under a rock. It is a miracle she did not fire me mid session. She was kind and she did not give up. I felt like a f—cking idiot. To be clear, this session was a problem both because of tech issues and because of performance issues. Either would have been problematic. The combination is something I have never faced and was devastating. When we finished I was so embarrassed I did share what was going on with Jack because by that point I wanted to save face.

Emotionally Distracted, No Shutoff

I was terribly emotionally distracted. I should have meditated and prepared before going into the session. As a working mom, I always want to work because I have financial goals that I need to meet to help provide for my family. The thing is, I don’t have a shut off switch. I did not leave my feelings outside my booth. I have always felt that bringing all of them with me into the booth has helped with my reads, but in this case I needed to cope better. I needed to be honest about my ability to function and I needed to prepare differently. I also needed to realize sooner how frazzled I was and get it under control. I was having a real time melt down and just needed to stop and re-set.

I Would Have Regretted Not Trying

Would Regret not tryingWhen the client emailed me with the booking, in truth it did not even cross my mind not to take the gig. I always think of how I can best meet a client’s needs. In retrospect, I am positive that I would have deeply regretted not trying. I would have seen it as a missed opportunity. That would have been so upsetting too. My hope is that they see me as someone willing to work hard even with this going on and that they do not write me off. I am well aware that this is a competitive industry, so it is possible I won’t hear from them again, but I sure hope not. The other take away is that I have not been spending a lot of time practicing my craft and working on my read rate. This was a great reminder that those skills always need work. My hope as I reflect on this session is that I am defined from my ability to work through this and not by the worse session I have ever had.