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Pickups and Revisions: What’s Your Policy?

January 31, 2022 by Laura Schreiber

Why Voice Actors Need a Policy for Pickups and Revisions

As a full-time, professional voice actor, I love working with repeat clients. I love delivering finished audio I can be proud of, and over the years I’ve come up with a few strategies to reduce the number of pickups I have to do. It is important to understand the difference between pickups and revisions, and how live sessions come into play.

Just What is a Pickup

A pickup implies that you, the voice over talent, have made an error, and typically any and all performance errors are covered by the actor regardless of the size of the job’s budget. This could mean that you misread the script, it could mean that there is an odd noise in the recording and it is obscuring your work, or it could be a performance error. Perhaps you were meant to sound calm and relaxed and the client feels you give off an agitated vibe. Any of this constitutes a pickup. When I book a job, I do ask clients to give me the courtesy of asking for pickups and deliveries within 48 hours of when I give them the finished audio. Most do. Some don’t. How flexible you want to be is up to you, and makes a difference in how you feel about your relationship with the client.

What is a Revision

A revision is different than a pickup. A revision implies that the client has changed the script. Typically this means that they got your VoiceOver audio back, reviewed it, and then decided to make tweaks. For me, for jobs over $250, I include one round of minor revisions which I define as less than 20% of the script within 48 hours of delivery. If it is after 48 hours or more than 20% I charge $75 per 30-minute revision session. If the revisions are more than 40 percent of the script I adjust the rate. If the script starts to look more than 3/4 different and it is a long narration, then it becomes a new job, and negotiations begin. This is not common. In all my years as a VO talent and coach, the two times this has happened, the clients were upfront about the revisions and offered me a new rate before I even had to start worrying. If you are noticing, they are noticing. In terms of the turnaround with revisions, again, you have to decide what you can live with. For example, I work with some eLearning companies that take quite a while to review their work. For me, this is not a problem and I am happy to wait.

Throwing a Live Session into the Mix

So you have a session for Source Connect, Zoom, or Skype. Wonderful. What should your pickup policy be? Audio from a live session is always final delivery. Period. The session should not end until the clients have what they need. This is the industry standard. If the client comes back after a life session and wants a re-record, you are entitled to a fee for an entirely new booking. Basically, you have made yourself available to however many people from their team are on the call, from the producer, to the creative director, to the folks from the brand. They have plenty of time to give direction, chat, and get all that they need from you. You are not in any hurry. If, after the spot is produced, they decide to take the work in a different direction, that’s fine. They can pay you for another session.

Tips to Avoid Pickups and Revisions

In the end, here are some tips I have come up with that leave me having to do very little pickups.

  • On jobs under three and a half or four minutes, I deliver at least two takes. If a client has options, they are less likely to come back to you wanting more.
  • I deliver wilds of the end. If there is a talk line, give them lots of options of the end as you would in a live session.
  • If there is something that may have an unusual or unexpected pronunciation, either try to call the company and hear how they say it, or fine it on YouTube and avoid having to do the retake for that. If you can’t find it, give them wilds of the word or sentence with different pronunciations.
  • Try to review your audio several times before you submit it. If you are new to VoiceOver, this is a reminder that you need to do your editing for correctness to script before adding EQ/Compression/Effect stack.
  • If you have a long narration, I actually edit page by page. I go through each page twice before moving on to the next one. I catch my errors and it gives my voice a break.

Ultimately Why Pickups and Revision Policies Matter

In the end, we want our clients to have a great experience working with us. We want them to come back to us over and over again. If we lay out our policies clearly, and there is no room for ambiguities, communication should be seamless. Expectations should be clear. Relationships are built on trust, and when policies are consistent, because there is, in fact, an actual policy, it is much easier for a client to understand what they are being charged for and why.

Filed Under: Business Management, Client Relationships, Coaching, Voiceover Tagged With: clients, coach, live session, pickup, policy, professional voice actor, Repeat Clients, revision, Skype, Source Connect, students, tips, tricks, VO, voice actor, voice over, voiceover, Zoom

The Joys of Studio Dogs in a VO Booth

September 12, 2021 by Laura Schreiber

Me with girls on sofa

My Dreams Come True

Laura Schreiber with Studio DogsHaving studio dogs is a luxury. As a working mom, I have blogged about this before, but I never knew if I would be able to have children. When I was 22 and I got my first Cavalier King Charles Spaniel of blessed memory, I was not sure if this fur baby would be my only child. While I have been blessed with human children too, they never changed the status of my dogs, who have meant the world to me. My dogs have been there for me and by my side on my best and worst days. For my greatest celebrations and for my worst sorrow. I believe that Barclay, Violet, and Daisy understand and connect with me in a unique and special way, and having them in my life is as much a dream come true as my professional voice over career is. I very much view having these precious fur babies by my side in my home studio as a luxury. Everything about my career, from my studio set up to being able to be present for my children is icing on the cake to being able to live the dream of life as a full-time voiceover actor. If you are thinking of getting a studio dog, I urge you to move forward without hesitation. If you are thinking about it, let me share the traits that have made my dogs ideal to be in the studio daily and give you some  ideas of what traits work, what does not, and what to look for when having a voice over studio dog.

Violet

Violet the Blenheim CavalierViolet has always been a wonderful studio dog. Violet is a Blenheim cavalier King Charles Spaniel. Her temperament is calm, quiet, and she is eager to please. She rarely barks and sleeps a lot. Despite her angelic personality, there are several challenges to having this love muffing in the booth. When Violet sleeps, she often snores. Despite her tiny size of only 15 lbs, her snore sounds like a local train coming through town. The next challenge is that Violet, who was bred to be a lap dog, very much wants to sit on my lap. While she will sometimes settle down and snuggle with her sister, she will more often beg to be on my lap. Imagine that I am doing a long form narration or eLearning project and she is on my lab. If she exhales or shakes and her collar rattles, the mic will pic this up. While Violet is pretty close to being perfect, there are some hiccups sometimes and as human as she seems she still has no idea that I am doing actual work or that she can interrupt it.

Daisy

Daisy the Silver LabDaisy is a Labrador Retriever puppy. As a silver Lab, she is just precious. She is goofy and sweet and has a lot of energy. Let’s just say when she first came to the voice over booth, she had no idea it was a place of work. She literally tried to eat the aurelex acoustic foam off of the walls! Well, that could not go on. Outside the studio, Daisy had a number of behavior issues ranging from jumping to counter surfing to pulling while walking that also needed to be addressed. So, we sent her to the Monks of New Skete for some dog training. They taught Daisy to go to her place. It was amazing. After 17 days at the monastery, when she returned, she understood to lay by my feet quietly when given the command “place.” This was life changing and Daisy is now a wonderful and enjoyable companion in the studio.

When They are Not There

Regardless of how amazing Violet and Daisy are, I do not have the girls in the booth for live sessions. Whether I am doing a Source Connect of Zoom session, my feeling is that when clients are paying a premium for m services, the dos should not be there. Ever. I do a lot of commercial work and also have live sessions for video game work and sometimes even eLearning, and there is not a circumstance in which the dog’s behavior interfering with the audio would every be acceptable. In a business where there are a lot of people who do what we do, and we as talents are very replaceable, we need to be mindful of what is ideal for our clients and put their needs above all elese. Are there times I would prefer to have my pups in the booth? Of course there are, but it is more important to have clients return again and again.

So, if you are a voice actor and you are getting a pup, here are some things to keep in mind:

  • You want a dog that is not a barker. They either are or they aren’t, and if they are that will never change.
  • You want a dog who is not anxious. They need to be ok by themselves when you have live sessions. If you put them somewhere else in your house, whether it is a crate, a den, a gated kitchen, you need to be able to count on them to be quiet for the duration of your session.
  • You want a dog who can stay calm and rest for upwards of an hour, even at a young age. As voice actors, it’s an endurance game. We are often in our studio for hours on end. You want a dog who can tolerate being indoors and does not demand walks or outdoor play on their schedule.

I am so thankful for my girls. I hope you find a studio dog to make your voiceover life complete!

Filed Under: About Me, Client Relationships, Live Sessions, Studio/booth Tagged With: Aurelex acoustic foam, Blenheim Cavalier, cavalier king charles spaniel, Companion, Custom Booth, elearning, fur baby, Home Studio, Labrador Retriever, live session, Monks of New Skete, narration, Professional Home Studio, Silver Lab, Source Connect, studio dog, VO, voice over, Voice over booth, voiceover, working mom, Zoom

VO Booth Set Up Q and A

May 17, 2021 by Laura Schreiber

Q: What tweaks have you made to your set up that work well?

When I first built my professional home studio, I worked with my MacBook Air in the booth. For years I did this without issue. About two years in, I noticed that after very long recording sessions i had a lot of fan noise. I had gotten a great tip from Jack de Golia, a brilliant voice actor in Las Vegas, to always have ice packs handy, but after a while this became burdensome so I upgraded and put an iMac outside the booth and a monitor in the booth. This works MUCH butter. Here is a video made from a recent instagram story based on this very set-up question. If you can have this kind of set up, it’s great.

https://youtu.be/KGkESZa0X3o

Well Placed Hook with Head PhonesI also recommend having practical hooks in your book. I have a hook for my cans and a hook for my wires. It helps keep things neat and organized.

Q: What is your favorite way to connect for live sessions?

I have a new favorite way to connect: Zenncastr!! I have used this quite a few times recently, especially for long, guided eLearning sessions and it is great. There are no latency issues and it is very easy to connect, even easier than Source Connect. If only one person who is connecting has it, you can send them a link so it eases the financial burden as well. There are multiple price points, all of which are affordable. I love that when we speak during the session, all participants are recorded on separate tracks. So, if you are a coach recording a demo, or a voice over actor recording for a client, you never have to edit out any back and forth as you might on zoom. Then, at the end, you simply upload the audio.

Laura Schreiber Female Voice Over Talent In Her BoothI also do love having Source Connect. So many clients and agents require it. I occasionally need to have support sessions, and they do offer great support from Source Connect. Again, like with Zancastr, there are no latency issues. There are, though, sometimes quirks connecting. Sometimes people are confused with how to use it. If you are not both connecting with the same sample rate, for example, you won’t connect smoothly and it will be an issue, so that all needs to be decided ahead of time.

I also do still like to use zoom for the ease of use. Sometimes, even with the latency issues, it is great to just throw up a link and go! Especially this year, everyone knows how to use zoom, and it is nice to have a stress free connection for a live or guided session.

Q: If you could change anything about your studio, what would it be?

This might sound trivial, but it is not meant to. My booth is a rectangle and I have all this wasted space behind me. I could have saved a lot of money by making it a smaller square. The space behind me goes unused and is just a waste. I have to work with an acoustic board behind me, so I don’t even get to enjoy the roominess. 

I have blogged about this before, but I would also choose a different color foam if I had the option.  I hate that my white aurelex foam has turned yellow. I would either do panels or grew foam next time around.

Q: Can a voice over coach help with your studio set up?

A good voice over coach is still not an audio engineer. While I love to talk about gear with other voiceover actor and with students, it it is fun to talk about set up, I did not go to school for sound engineering. I do not have a degree in audio engineering. Everything I know about my studio, I know from having training with various audio engineers. As a voice over coach, I do work with students on microphone technique, but that is NOT the same thing is telling you how to set up your studio. Dave Scott, who  do demo production with, can give you expert advise on how to set up your booth and guide you about what to invest in and how to actually set it up.

Q: What do you wish you knew when you first started your voice over studio?

Travel Rig then and NowI wish I know how important a good travel rig is. It took me five years to get my travel rig to sound as good as my home set up. That is WAY too long. If you are just starting in voice over during the pandemic, I realize it is hard to imagine actually packing up and leaving home, but when we do, the rig matters.

I wish I know how important my website was. I spend so much time working on inbound marketing through my website now, but my business was going for several years before I figures that out.

Filed Under: Uncategorized Tagged With: audio engineer, booth, Dave Scott, demo production, directed sessions, gear, iMac, Jack de Golia, live sessions, Mac Book Air, mic technique, monitor, professional voice actor, Source Connect, studio, studio set up, travel rig, VO, voice actor, voice over, voice over actor, voice over coach, voice over studio, voiceover, voiceover coach, Zencastr, Zoom

5 Top Questions Your Should Ask a Demo Producer

March 22, 2021 by Laura Schreiber

Getting Started

For us voice over professionals, few things are more exciting than doing a new demo! It’s up there with booking a huge Nothing is More Expensive Than a Missed Opportunitycommercial campaign, getting signed by an agent, and seeing an old friend. Why is a new demo so exciting? A voice over demo means opportunity. It is a new moment for us to say here I am, listen to this. This is what I can do for you! As a full-time, professional voice over talent, there are plenty of other female voice over actors booking lots of commercials. How do I make myself get noticed? The demo. So who you do your demo with, the coach and producer you choose to spend your time and money with matters, a lot. I have worked with some of the top coaches in the field, and I can tell you that I have had outstanding experiences and I have had experiences hat should have been better. Now that I am work as a voiceover coach and am on a demo production team myself, I am trying to educate my students along the way, so that they understand what to look for and how to advocate for themselves. Here are some questions you should ask every single time you do a new demo, whether it is a commercial demo or another genre:

  1. What is your script selection process like?

In my mind, the demo script selection process should be collaborative. The coach should work with you to find scripts The Right People Support Youthat show both your range and are appropriate for your brand. If you have dream VO clients, this is the time to include those scripts. So for example, if you are doing an automotive demos, and you love Audi, you would include an Audi script. If you are doing a commercial demo and you love shopping at target, why not include a target spot? The scripts should not simply descend from above on demo day, be handed to you, and recorded. They should be meaningful to you and they should show both your range and what matters to you. They can be an interesting glimpse into your interests too! So, it is very important that you can easily talk to your voice over coach or demo producer about the scripts that you have.I find it to be the ultimate irony that we use our voice to speak for others, but often, even when we are making investments in our own business, if can be so hard to advocate for what makes the right sense for us. The strength of your demo very much depends on your scripts and you should love them!

2. How will the Demo Session Go?

Whether you are recording in person in a recording studio or remotely via Source Connect, ipDTL, or Zoom, the Demo Session is extremely important. It is your day to shine. Put frankly, you should be the star and by put on a pedestal on demo day. Nothing else matters except your ability to rock every spot. Since you have likely worked with your coach before, by the time you get to the demo, they should be able to bring out your best. There should not be any drama. I have worked with some coaches who move very quickly from script to script and some who spend a lot of time going through each script so they have lots of options, but at the end of the day you should feel amazing about your session. Anything short of that is not ideal.

3. Where do the video clips come from?

The world of video demos presents voice actors with an exciting opportunity to market yourself. Whether you are new to VO or new to a genre, having a video demo either gives you an instant bod of work in voice over or it immediately enhances your existing body of work. The catch, though, is that you cannot simply take an existing video or commercials and dub over it. That is not legal and violates all sorts of copy write laws. Instead, video producers, like the team that I work with at All Systems Go AV, need to pay to belong to a content library where they are legally and lawfully accessing the content. A video demo by any other means can get you into trouble.

The exception to using branded content is if you are putting together a video reel of actual work that you yourself have done. If you are the actual voice in the video, and were part of the team, you can then have a reel produced using the branded content! Those are amazing marketing tools and are legitimately yours to use.

Take a look at this demo. Ever single clip here is legitimately used from a content library my team pays to have a membership from. These logos, while they may seem familiar to you, have been altered more than 30% from the original, and are also legitimate to use. Every video demo should be done this way so that you are never at risk of having to remove it.

https://youtu.be/qBE2CK8h0D0

4. Deliverables: What is part of the package?

Different coaches price demos differently, so you are often not comparing apples to apples. Some coaches include some sessions, a video demo, and an MP3, others are charging for an MP3 only. You need to be very clear about what you are getting from the coach for their fee. When my team does a video demo, it includes necessary prep, script selection, the video demo as a whole and in parts, and the MP3 as a whole and in parts.

5. Is the demo producer flexible with the order of the spots?

Be Flexible by Bruce LeeThis is really important. Demo producers typically send you their preferred order, but at the end of the day the demo is yours to live with and their preferred order matters less than your preferred order. I personally have had demo producers make changes without any fuss, and I worked with others who refuse to make any changes at all and insist that it must stay the way it is.

Filed Under: Coaching, Marketing/Branding, Voice Over Demos, Voiceover Tagged With: agents, choosing a coach, collaboration, commercial demo, demo session, female voice over actors, ipDTL, Marketing, MP3, pay to play, professional voice over actor, professional voice over talent, Source Connect, split files, video demo, VO, voice over, voice over coach, voiceover, voiceover coach, Zoom

Another Instance of Why the VO Community Matters So Much

December 13, 2020 by Laura Schreiber

Now More than Ever…

Laura Schreiber and Industry Friends in NYC
With Uncle Roy, Lynn Norris, Michelle and Steve Sundholm, and my sister Julie Levin in NYC in Chinatown SOVAS Weekend

I think we can all agree that 2020 has presented us with some challenges. For those of us who enjoy the close knit voice over community, from the myriad of conferences each year to traditional events like Uncle Roy’s BBQ and Christmas Parties in NYC, when you work alone in a padded foam booth, interacting with others in voiceover is so much more than a chance to network. Any of us who go to these events will tell you about the gooey sweet bonding that happens between the karaoke and the shop talk. So the lack of face time in 2020 has been hard, but for me, the presence of social media groups, especially on Facebook (as much as I hate to admit it) has helped fill the gap. I feel like I still “see” my dear friends and have a sense of how they are and what’s going on. More than that, I crave the interaction, look for their posts, and try to be responsive. For me, these voice over groups on social media are not a distraction, they continue to give me a sense of connection when we are all forced to be distanced at the moment. This week, these connections in my Facebook voice over community genuinely helped me through an experience from a pay to play that had me feeling pretty exasperated.

The Frustrating Experience of this Week

Laura Schreiber at WoVo Con in Las Vegas with Industry Friends
Laura Schreiber with Michelle Blenker, Diana Birdsall, David Rosenthal, Lisa Suliteanu, and Kim Handysides at WoVoCon in Las Vegas in 2017!

On Thursday I got one of those messages we all love: I had been cast in a national spot. Spoiler: wait before you start celebrating for me, it does not end well. The initial offer was low and it needed negotiating, which in no way scared me off, negotiating is part of the job, right? But the good news was that they wanted me and I was available. The message came through Voice123 and the client asked me to call him right away. I called the client back immediately. I spent a long time chatting with the client. The spot was actually more regional in use but the client wanted national rights to not have to deal with his client more later. Fine. We also discussed pricing for web and social media. He was pleasant and very specific. He wanted a zoom session Friday morning. I gave him a choice of times and he said he would get back to me. I had a 5 pm zoom on Thursday and I was in a really good mood during that call. When I got off of that call, I got an email from the client. He said his client no longer had the budget and was going to use an in-house voice. They were going to use an in-house voice for a national spot? Are you kidding me? And he wasted so much of my time. I was really annoyed. I was aggravated. Frankly, I was pissed off.

I Was NOT Alone….

One of my VO besties suggested I post it on Facebook. We have a VO Red Flags group, and I also decided to post in our V123 Platinum members group. My wheels were turning and I was curious if he had interacted with anyone else. I wanted to see how others would have reacted and if this had happened to anyone else recently.

Laura Schreiber and Industry Friends at Uncle Roy's BBQ
Kim Handysides, Shelley Avellino, Devla Trainor, and Laura Schreiber at Uncle Roy’s BBQ in NJ

I got an immediate response in the V123 group. This guy had been making his rounds to other top voiceover talents. He had been negotiating with one male talent all week, since Monday! He had contacted other female voice actors at my level who also book a lot on that platform to negotiate with them! For some reason I have not seen my post go up in the Red Flags group yet. Sometimes that happens.

Laura Schreiber and Industry Friends at VOA
Michelle Blenker, Michelle Sundholm, Diana Birdsall, and Laura Schreiber and VO Atlanta 2018

The point, though, is that I felt much better having a community to discuss this with. I was not alone in my booth, or alone in my kitchen talking it through with my husband. I was part of a pretty awesome group of talents dealing with this together. I went from feeling angry to being thankful for having such awesome people. I realized this guy was outnumbered. He had heard over and over and over that his budget was too low. We were all in sync. The reason that there are industry standard rates and that we can all work so hard to maintain them is because those of us in the industry are such a cohesive, tight knit network.

So to be clear, the response that I got on Facebook this week had both an emotional impact on my stability and also, at the same time, showed the impact of the VO bond on our business. By communicating and remaining close, we all benefit. It is so so important that we stick together!

So cheers to a better 2021, and to seeing you all in person, so that I can give you all a big hug and we can have some fun together again! I am so profoundly thankful for this community.

Filed Under: Voiceover Tagged With: female voice actors, live session, negotiating, rates, Uncle Roy’s BBQ, VO, VO Red Flags, voice over, voice over community, voice over conferences, Voice123, voiceover, Zoom

Biggest VO Surprises of 2020

November 29, 2020 by Laura Schreiber

Perhaps because it’s Thanksgiving weekend, or perhaps because it’s almost December, but it seems like the right time to reflect on 2020 and think about what I want for my voice over business the last month of the year. While I am delighted that my puppy has now learned to behave as well in the booth as my older dog, I have many more reflections about how 2020 is unique and the implications this year has had on my voiceover work. So, here is my countdown of observations of what has surprised me in 2020:

5. The Ways in Witch People Connect for Live Sessions

Direct Bookings preferenceIn 2020 live sessions have been more important than ever. Sure some clients still want us to self direct, but as no one or barely anyone) is recording in person, the live session is more important than ever. What surprises me is that I would have guessed that every client would want the quality offered by Source Connect. This is not the case. Surprisingly, I am asked for zoom and given phone patch dial-ins more often than I am asked to use Source Connect. As a professional voice actor, most live sessions are for commercials, but I have done a few for eLearning clients recently. Interestingly, it has been so long that I have been asked for ISDN that I gave up my direct bridge through ipDTL as no one seemed to want that anymore. So, despite the quality that some connections offer, clients seem to like what is easy for them and what they are comfortable with.

4. Rates

Rates changesRates have been all over the place in 2020. I have had to turn down more jobs in 2020 than in the past 5 years combined. This may be because I am being found more, or it is because more people who never cast a voice talent are now casting and are not familiar with industry standard rates, or budgets are changing. As a working voice over professional, it is one thing to be flexible and have a range of acceptable rates, and it is another issue entirely to compromise one’s worth to pick up a new client. I have found that the biggest area that clients lack understanding in is usage for social media. They do not understand the difference between organic usage and paid placement, and they do not understand that usage across multiple platforms matters. My hope is that if voice talents continue to work together to educate clients this will shift in coming years.

3. Buzz words

Buzz wordsThe specs are changing and the buzz words that we are asked for have changed. When I started the millennial conversational read was the go to read. Now it seems that, for commercial voice overs, the authentic, natural read is what is wanted. A real person who sounds believable is the go to read. Interestingly, I think there has been a backlash from millennials who do not like or enjoy a lot of the characteristics that have been assigned to their generation, and the shift that we see is a direct response to that.

2. Abundance

Abundance in 2020For those of us professional talents who are putting in the hours of work every single day, I am pleased and grateful for the abundance of work in 2020. Initially when the pandemic hit my business slowed in March and I panicked that everything would change. By April it seemed to bounce back and castings had picked up again. According to industry friends who are as established as I am or have been in the industry longer, this is the best year they have had yet. I realize it is Thanksgiving weekend, but I typically have an attitude of gratitude all year, whenever the bookings gods shine down on me. I realize that my clients have a choice and I am thankful when the choice goes my way, and this year it has happened more than last year. When so many businesses are struggling, in our industry and around the country, this is truly something to celebrate.

1. Direct Bookings

Direct BookingsMy direct bookings, bookings where clients come straight to me, are triple my pay to play bookings in 2020 and up 14% from 2019. I am really pleased with this. These direct bookings are a combination of clients that find my website, rosters that I am on because I found them, or repeat clients who were initially from a pay to play but not they continue to come back to me. I also have direct bookings from social media, including instagram and LinkedIn. The number of direct bookings being so high means that I am not dependent on pay to plays to survive. Instead, I use the pat to plays to add to my client pool. I am extremely thankful for all of the direct bookings.

Filed Under: Voiceover Tagged With: authentic, gratitude, live sessions, natural, phone patch, rates, real person, Repeat Clients, Source Connect, VO, voice over, voiceover, website driven, Zoom

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