sessions Archives - Laura Schreiber Voice

The Choices You Have As A Business Owner

As a professional voice over actor, we have the glory of being the queen of our own kingdom! And as we get to make all the calls on how we run our small business, we have the luxury of deciding which of our values we reflect in the way that we choose to run our business. As solopreneurs, our choices and the we treat others gives our clients a glimpse into who we are and what matters to us. Therefore, it behooves is to put a lot of choice into all of these decisions. For me, I focus on several core values in my daily business practices:

Treat Everyone the Same

I consider the is to be the “Golden Rule” of voiceover! Whether a job is worth $200 or $2000, I treat every single client the same. If a new student books a single lesson or a five pack, they too are treated equally. First, I truly cherish each and every booking. Whether as a talent or as a voiceover coach, folks have a choice of who to work with. When casting, there are many who do what I do. Whether it is the conversational, millennial sound that I provide, or the fast turnaround, I am aware that I am not the only shop in town. Next, in terms of coaches, there are many wonderful VO coaches. Depending on your needs and what style you respond to, different coaches are better for different people. Again, I am aware that everyone has a choice. So, I treat every single booking as if it is my most important booking.

Value Others’ Time

One of my values is respect of everyone’s time. In the last year, I made a shift to using Calendly to book meetings and sessions. Automating bookings has been a huge improvement not just to my quality of life, but is also a giant nod of respect to my own time. There is no longer a repeated back and forth just ti schedule a 20 minute introductory zoom. Or when a student needs to book a session they have paid for, I no longer waste their time waiting for me to confirm a booking. It all happens seamlessly, which benefits everyone. Another way that I try to be respectful of everyone’s time, whether it is in a Clubhouse or a live session, is that I always am mindful of how much time has been booked. If an hour has been allotted, I try to work within the hour, and not run over. I always keep in mind everyone has a schedule.

Don’t be Penny Wise and Pound Foolish

Try to be giving when you work with clients. Don’t nickel and dime them, try to think of the big picture. When you go out to eat, and you ask for extra of something, how do you feel when the waitress immediately snaps about extra charges? Even if there are extra fees, there are pleasant way to introduce them, and then there is a tone that makes you seem like an anxious money grubber. Recently the traversing rod in my bedroom broke. I had to reach out to the local upholstery man, John, who had made them to come back and repair them. I had no idea how much he was going to charge and I had to call him repeatedly to beg him to do the work. I was worried that with each pleading call the price would go up. Instead, when he came to do the work, he charged me less than I expected. In this scenario, I was delighted by the quality of his work, his turnaround, and hsi fair price. This is how I want clients to feel every time they work with me.

Be a Mensch

Make it easy for clients to get what they need. Once you have a booking, turn that booking into a repeat client by making it is easy as possible for your customer to get exactly what they need by being genuinely helpful and kind. For example, I happen to have a lot of international clients. Often, the scripts were clearly not written by a native English speaker, and they need revision. I offer Copy Writing. If the changes are minimal, I do not charge. If the changes are quite involved, I send a helpful and caring note and suggest my usual hourly rate for this before I move forward.

It’s YOUR business, so at the end of the day you make the call on what feels right to you. Each interaction, each conversation, each policy reflects your values. Think about what you want to reveal and how you want to make clients feel as your work together.

What Got Me Thinking….

I recently did quite a lot of holiday spots for a really good client. What makes the client a “good” client? Besides that they are lovely to work with, they send me consistent work more than every month, almost every week. This month, instead of my typical monthly invoice, this client sent so much work that I had to send multiple multi-page invoices! That’s what kind of month it was with them. But, in one phone conversation with this delightful and pleasant client, a usage issue came up. These were telephony spots. Instead of paying me for each spot for each location, I learned in conversation that after the holidays one message was going to be used across many locations, but it seemed clear that the client had no understanding that they had crossed a major line with usage. While I might be able to record the phone greeting in one recording session, the usage was no longer the same and the rate would need to be adjusted. For me, this new information about the usage of my voice was a pretty big deal. It also exemplifies why it is so important to actually speak to clients whenever possible and not do everything via email. Put simply, when you hire a voiceover talent for a job, the rate you pay includes both the recording session and is also for usage of that actor’s voice for the agreed upon amount of time.

Explaining Usage

When a professional voiceover actor talks about the usage of his or her voice, they are typically talking about three aspects of the deal: what the scope of work is, how long the work will run, and the market the work will run in. So, commercial work bills out at a very different rate than telephony. Within commercial, tv and radio have different rate scales. Understanding the type of voiceover the audio is being used for is the first step in the usage discussion.

Next, sometimes the length of run time effects the usage of the voice. Another way to say the same thing is: how long am I using this audio for? Is this radio ad running for 6 weeks, 13 weeks, or 6 months? Is this a tag for a tv spot? Is it an explainer video going on a website? Across all genres of voiceover, the person hiring the talent needs to determine the length of time for usage. If usage needs to be extended that can typically be arranged.

Another major component in usage is the market where the voiceover is being used. A voiceover in a major metropolitan area like Los Angeles or New York has a much greater intrinsic value than one running in a small town in West Virginia. Even with telephony, an on-hold message running in one office for one month in Texas has a much smaller value than a message running across several states on the West Coast.

The Session Fee

The recording session is part of what makes up the rate when paying a voiceover talent. You are not just paying for the actual time in the studio, but you are paying for their expertise as a recording artist. The fee includes the years of training and on-going professional development that they have had. It also includes access to their costly and necessary professional, broadcast ready recording equipment. From microphones to pre-amps, each piece of machinery makes a huge difference in the quality of audio that the voiceover artist delivers, and that is part of the fee that you pay.

Revisions and Pickup Policy

The rate that you pay a voiceover talent should always include revisions and you should know and understand your client’s policy on pickups before you start working with them. Performance errors should always be covered. I give tiered estimates but most clients choose an option that includes at least one round of pickups.

Who the Client is Effects the Rate

Again, this is all a part of usage. Who the client is does effect the rate. A huge international company should pay more than a small mom and pop and pop store. The usage of a big client versus the usage of a small client is different because they have different respective audiences and followings, so it follows that their rates should not be the same, irrespective of the level of excellence of the voiceover actor they are using.

Conclusions

We all wish clients understood how our rates were structured all the time. We also wish everyone had our best interests in mind for every booking. Sometimes as the talents it is our job to educate our clients about the rate structure. This may not be fun and may be totally awkward, but failure to do so will result in ongoing rates problems and inability to maintain industry standards.