Reflections on 2021
It’s somewhat hard to believe it’s now December. Somehow the last few months have blown by in a busy whirl. For me, as a working mom of twins who happen to be high school seniors, this fall was extremely busy. With the New Year fast approaching, I am starting to reflect on 2021: what I’m proud of and what I might have done differently. The year is not over yet, and I plan to use the rest of the month to end strong.
Thoughts on My Business
I like to think a lot about where my business came from. The clients who came directly to me, not through a pay to play or an agent, were up 44% from last year. Repeat clients makeup 2/3 of my business. Clients from my website were up 136% compared to 2020, so I was very pleased with that number.
I also grew my coaching and demo production business substantially this year, and it made up about 3.5% of my annual income thus far. I was pleased with that.
My pay to play numbers were down. While I did have some stellar bookings on CastVoices that I am pleased with as that site is just starting, my bookings on Voice123 with new clients were down more that 30% from 2020. While I continue to submit, I find this quite frustrating. One major goal is to surpass my 2020 numbers in 2022.
Reflections on Equipment and Gear
I made some sound equipment upgrades this year that I am very pleased with. Dave and I added the Presonus to direct clients when they come in for demo sessions. I got a fantastic new desk setup for outside of my studio space. I am really happy with this. I added the EVO4 preamp to my travel rig. I also finally got to use my new rig that I invested in before my trip. That has been fantastic for me. Most recently, I upgraded my laptop that I use daily when outside the booth. My original one was from 2015, and it simply died. I am so happy to have a new, fast, working device.
Marketing Thoughts
I have a lot of thoughts about my marketing efforts. This is the one area I put so much time and on-going effort, every, single day. I updated my headshots. I kind of felt that the photos should actually look how I look, and if I looked in the mirror and looked nothing like the gal in the photo it was probably time to change! My website was then updated with the new photos. My website was not only updated superficially, but it got an update from the inside out, as it also now meets the requirements for Google Core Values. That update actually just happened, and I hope that clients now have an even easier time finding me. I continue to reach out to clients and industry friends with my monthly newsletter. After so many years, I am finally feeling more comfortable with mail chimp and have improved the format. I have also gotten a lot better with Canva this year and use their template consistently for my instagram posts. I have tried to be very much on top of my social media posts in 2021 and have grown a much larger following. I have also continued to blog at least once a week, and sometimes twice a week. I am proud that I have maintained my efforts with my blog.
I do feel that since August I have not been as on top of my direct emails. I feel that as I got busier with my twins, I became too relaxed and did not follow up as I typically do, especially in two main areas: with repeat clients and with my radio imaging outreach. When I sit and do it I regret that I dropped the ball a little.
Let’s end the year strong!
The year is not over! The next week and a half until Christmas can be a strong one! All marketing an be done with gusto. All auditions can be awesome. All booked work can be submitted with extra effort to make clients feel appreciated. Every single day matters, and each booking counts. As I reflect back on the year, I am so thankful for another year to pursue my dreams, and another year to work in the field I love. With the SOVAS this weekend, I am so excited to spend the last Sunday before the holidays surrounded by so many industry friends who are flying in from all over. Sometimes I say “there are no words” but for this weekend there are many words, and they are words of reflection and gratitude.
Of course this chat with Gwen about our health made me draw a parallel to voice over and think about how easily it can all be undone. Imagine years of hard work and suddenly the ups and downs of voice over just continue to spiral down. I of course thought back to hearing Dave Fennoy, world famous voice actor best known for his video game roles, who I had the privilege of hearing speak for an entire day back in 2016 at a conference called VO Revolution. Perhaps it was his lack of pretension that got me, but Dave talked about how after a few big bookings he thought that he had made it. He shared how his business peaked and then plummeted. He advised working as if every day is your first day in voice over and warned that if you don’t you can lose it all. I carry this with me. This has always had my wheels turnings. So, if all that we have worked hard to build can slip aways so easily, here are some of my best tips to lay a strong foundation for your voice over business:
I consider the is to be the “Golden Rule” of voiceover! Whether a job is worth $200 or $2000, I treat every single client the same. If a new student books a single lesson or a five pack, they too are treated equally. First, I truly cherish each and every booking. Whether as a talent or as a voiceover coach, folks have a choice of who to work with. When casting, there are many who do what I do. Whether it is the conversational, millennial sound that I provide, or the fast turnaround, I am aware that I am not the only shop in town. Next, in terms of coaches, there are many wonderful VO coaches. Depending on your needs and what style you respond to, different coaches are better for different people. Again, I am aware that everyone has a choice. So, I treat every single booking as if it is my most important booking. 
One of my values is respect of everyone’s time. In the last year, I made a shift to using Calendly to book meetings and sessions. Automating bookings has been a huge improvement not just to my quality of life, but is also a giant nod of respect to my own time. There is no longer a repeated back and forth just ti schedule a 20 minute introductory zoom. Or when a student needs to book a session they have paid for, I no longer waste their time waiting for me to confirm a booking. It all happens seamlessly, which benefits everyone. Another way that I try to be respectful of everyone’s time, whether it is in a Clubhouse or a live session, is that I always am mindful of how much time has been booked. If an hour has been allotted, I try to work within the hour, and not run over. I always keep in mind everyone has a schedule.
Try to be giving when you work with clients. Don’t nickel and dime them, try to think of the big picture. When you go out to eat, and you ask for extra of something, how do you feel when the waitress immediately snaps about extra charges? Even if there are extra fees, there are pleasant way to introduce them, and then there is a tone that makes you seem like an anxious money grubber. Recently the traversing rod in my bedroom broke. I had to reach out to the local upholstery man, John, who had made them to come back and repair them. I had no idea how much he was going to charge and I had to call him repeatedly to beg him to do the work. I was worried that with each pleading call the price would go up. Instead, when he came to do the work, he charged me less than I expected. In this scenario, I was delighted by the quality of his work, his turnaround, and hsi fair price. This is how I want clients to feel every time they work with me.
Make it easy for clients to get what they need. Once you have a booking, turn that booking into a repeat client by making it is easy as possible for your customer to get exactly what they need by being genuinely helpful and kind. For example, I happen to have a lot of international clients. Often, the scripts were clearly not written by a native English speaker, and they need revision. I offer Copy Writing. If the changes are minimal, I do not charge. If the changes are quite involved, I send a helpful and caring note and suggest my usual hourly rate for this before I move forward.
When I started my voice over business years ago I had headshots done for my website. While a long time ago people used to say that voice actors did not need to show their face, as the VO industry has continued to evolve and we, as talents, now have to bring in the bulk of our own work, it is on us to run our business like a business. If we want our clients to connect with us, having current pictures is a must. So, about a year back, I was presenting at an online eLearning conference and I was super excited. When they asked for my head shot, I became for cognizant of the fact that the photo no longer resembled me. I was thinner, my hair was shorter, I always wear glasses… the list went on. I decided to take new photos and update them. While my old headshots had been done by a professional, I took the new ones in my booth with an iphone. I loved them and was thrilled.
About four years ago my world was rocked when Dani States created her amazing tool Voiceoverview. It’s a business tracker with a CRM component. At the time of its inception, Dani was then partners with my dear friend Joe Davis who everyone knows from Voice Actor Websites. That’s how I first heard of it. So, before I go into Voiceoverview’s amazing features and why you should sign up today, I should tell you a few other details.
One of the features I was super excited to learn about was the ability to duplicate a job! I had no idea that if you have another booking with the same client you can do this! Wow, my mind was blown. We talked about favorite features including integration with WavesApp for invoicing, allowing for seamless invoicing and tracking of payments. Dani said that Fresh Books and Quick Books are coming soon! We talked about the year to date and past year comparisons. We also talked about the top ten client feature. Not only can you see you work with your top 10 clients during this year and in years past, but when you click on it you can get a ranked list of all of your clients from all time! We also talked about the reports feature. As a user, you can run reports on any data: contacts, jobs, expenses. You can then export and extract the data. Lastly, we spent some time talking about job reminders settings, and as I go through me notes I realize that I need to log in and reset my own! These job reminders can be set to off, 30 days, 60 days, or 90 days. The features are remarkable and were created by a voice actor for voice actors.
Dani said she is far more motivated since she has this in place. She also has a goal of doing at least 100 auditions per month to continue to bring in new clients, and it helps her track that ratio. She also said that the invoicing feature has been huge for her. I can tell you that Voiceoverview has been a game changer for me too. I am not guessing and as my business trends shift, I understand why and where it is going. It helps me make informed choices about my marketing strategy as well.
