Watching Kramer negotiate this deal with Mr. Seinfeld is quite humorous, particularly if you are a working voice over actor and have to frequently negotiate your own rates directly with clients. Here, Kramer, like voice talents, understands the market. Mr. Seinfeld has the product but little knowledge of the market, which can often happen with our clients. The nuances of the value that each bring to the table complicate matters, as George points out. Of course it is much easier when our agents can negotiate on our behalf, but as this is not always possible, this clip has a lot of relevance. This week I had to negotiate a TV and Web commercial campaign with a client I have worked with before. They wanted a buyout in perpetuity which is never great for voice over actors, and they came in with a very low ball offer. Luckily, I was not in uncharted waters. So let’s flesh out my experience negotiating through the much more fun lens of Seinfeld. In Kramer’s behavior we see a lot of mistakes that lead people down a bad path when negotiating.
Don’t Jump the Gun
Kramer is so excited to make a deal that he doesn’t hesitate to jump at 25%. I think this happens a lot in voiceover, especially with newbies, and especially when times are slow. You have to know your value and you have to know and more importantly understand industry standard rates. First the client asked me for a quote. We had a back and forth that went like this:
I countered by asking if they had a budget they were trying to stay within.
They said no and asked for a quote with a range.
I provided the range and they said they wanted a buyout in perpetuity. This was based on a known industry rates guide.
I did not have a problem in this instance given the end user I was dealing with here. I sent the revised quote.
They came back with a budget at about a third of my quote.
That is the moment you begin a dialogue with industry friends on where to go and how to proceed. I also did suggest to the client that they may want to speak with one of my agents. Notice that unlike Kramer, none of my actions were immediate. They were calm, deliberate, and provided detailed explanations to the client. It was a process. A detailed process.
You Often Need to Show Your Value to Your Client
Here, Mr. Seinfeld did not appreciate the value that Kramer was bringing to the table. His perspective was very one-sided. Often clients need to be educated. When Mr. Seinfeld is in the kitchen talking to Mrs. Seinfeld, they only see the value of their product, they show little understanding of the service that Kramer is providing them with his knowledge of the marketplace. In voice over, some clients do not understand why usage matters. This is why it is always important to invoice for both usage and your session fee on your invoice Every. Single. Time. I have other clients who understand perfectly why it matters and what they are paying for but think that if they are in a very small local area or if their client has a smaller budget then none of that matters. In some instances, for folks who are new to casting voice over actors, they do not understand that they are casting professionals with thousands of dollars in equipment, years of coaching, broadcast ready home studios, and all that we have invested in our businesses. So, as a voice talent, you have to decide what you can live with and what you can’t.
You Need the Right Sounding Board
Kramer got good, solid feedback from George. Kramer listened to George. He was inspired by George to go back to Mr. Seinfeld and talk about the terms again. In George, he had a friend he could count on. Who are your industry friends? This is extremely important in voice over. This is no small thing. This is why conferences, holiday parties, and Uncle Roy’s annual BBQ all matter! When I have these negotiation issues I can talk to my accountability group, the ladies of the “VO Powerhouse” as we call ourselves or I reach out to Maria Pendolino and you can actually schedule consultations with Maria to help you bid. I like talking it through with friends because sometimes I need the right words so that I don’t seem like a crazy person. After all, do you want to seem like Kramer when you go back to your clients to “educate”them? I don’t think so.
If you prefer to brave it on your own, there are other industry resources available including the GVAA Rate Guide, Gravy for the Brain Rate Guide, and the SAG Rate Guide. All of this should give you a strong sense of where your rate should be.
Don’t be Afraid to Go Back to the Table…In the Right Way
Both Kramer and Mr. Seinfeld wanted to renegotiate. But there is a right way to say something and a wrong way, and these two, well…they do not really exemplify a way that a successful small business owner typically will build a meaningful relationship with a client. More than getting the rate that is best for you and best for the voice over industry, you also want a client and not a single gig. If you carry yourself like Kramer, or George, you are not likely to build lasting and meaningful client relationships. There is nothing wrong with taking the time to work through something. This week I was able to get my clients to double their offer. While it was lower than my initial quote, it was much higher than their initial offer, and it is a number I am comfortable stepping up to the mic for. Be positive, polite, and straightforward. Know what you are willing to do and be firm about your boundaries. And then book, book, book!
I’ll start out by saying that neither of my twins dream of becoming full time voice over actors like me. And though they do not share my dream, they support me in every way possible and are actually part of my small business team in integral ways this summer. In the past few weeks, one of my VO besties reached out and said that one of her regular clients needed 14-16 year old voices to do some eLearning narration, and my twins happen to be 16. So, they submitted demo reads. Again, it is not their life’s ambition, but in the summer of Covid-19 they realize that this is a great opportunity to learn and to do something that most kids never get a chance to do.
Following multi-step directions is hard for many adults, and there are very specific directions unique to every voice over job. This booking was for sure an exercise in following multi-step directions for Jack. For Jack’s first booking:
Maintaining a professional demeanor in the professional world is important. I remember meeting Michelle Sundholm’s sons Ashton and Everett at VO Atlanta in 2018.They were so polite and they were so composed. It is this exact behavior that I am talking about. For Jack, since his interaction was online, it meant several details. First, it meant performing his work in a timely manor. It meant taking pride in his performance and doing his best. It meant sending follow-ups and hand written thank you notes, both to the client and to the friend who referred the opportunity to him. Jack had to carry himself the way the rest of us do, and he took pride in doing so.
