Ask the VO Coaches

Sales Funnels For Voice Over

March 17, 2022 by Laura Schreiber

Marketing to Voice Over Clients

Note: this is not a story with a happy ending. If you want to skip to the follow up blog, click here.

In voice over, we talk about marketing endlessly. How do we get clients? Voice actors love to talk about marketing. We love to talk about our CRMs. Building client relationships is another hot topic. A few weeks ago Robert Sciglimpaglia started talking about sales funnels for voice over. Diana Birdsall, fellow VO Coach and I got super excited. Why? After years of emails and LinkedIn outreach, sales funnels are different. And why work with Rob and his daughter Mary Brainard? Put simply: they are fantastic.

You might be wondering how a voice actor/attorney and his daughter teamed up to do this? Well, Rob explained that it was always his dream to work with his daughters but none are lawyers. Mary actually studied English and Psychology in college. At present, Mary does copy writing and marketing for companies with six and seven figure budgets. Mary and Rob decided to team up and bring Belair Creative to the voice over community so that we can benefit from their marketing expertise. In just their first month on the scene, business exploded for the father-daughter duo.

Explaining a Sales Funnel

A sales funnel is a fancy word for a sales process. If you picture a tube or a pipe that is wider at the top and narrow at the bottom, that is what a funnel looks like. In a sales funnel, as people move through the funnel, there are more people at the top and fewer at the end. This is because not everyone wants or needs you services at the moment they are pulled into the funnel. You can work to maintain contact with all who have come into the funnel through follow up emails, calls, and social media. Also, it came up in our clubhouse chat that funnels should really be used for experienced voice actors who have their business up and running. If you are new to VO and just starting out, this is not the system for you. You can try this once your booth is set up, your website is up, and you are ready to seriously invest in your business.

Knowing Who to Target

Just like when you mark your script and you have to understand who you are talking to, in marketing you have to understand who your ideal or dream client is. Some other people might call this a buyer persona, although Rob and Mary did not use that terminology. Anyway, instead of sending out endless emails in hope of a reply, Mary uses targeted videos well-placed in social media groups so that they land where you want them. Often, clients need talent but don’t know where to find them so they end up on casting sites. By going directly to them, and finding the clients where they are, we are making ourselves easy to find.

Some Sales Funnels Have More Steps Than Others

Every clients is on a different path in their journey. Some might be ready to buy your services today. Others might be ready to purchase next month. Maybe some might never be ready to take action. It’s possible funnels have more steps because they want to qualify the potential clients. Other funnels have more steps because there are different types of funnels. Some have a survey, a questionnaire, or a form. The main goal could be information for a mailing list. Another main goal could also be the sale of services. The funnel is based on what you want to accomplish. Belair creative does a three level funnel that includes video, a survey, and scheduling an appointment.

When Mary and Rob work with voice actors, they are aware that different talents need varying degrees of handholding when setting up their sales funnels. They basically set up a system so that someday we can maintain it ourselves. Through the funnel, we can learn where our clients come from. We will get data both from the CRM and from social media. In order to run a solid funnel, you need to know who you are talking you and what you want to specialize in.

The Downside to Sales Funnels

We asked if there is a downside to sales funnels. Mary said she thought a lot about this. She said if you set it up and did not use it that would be a downside. Or, if you got too many new clients and you could not manage them all, that would also be a downside.

Why Sales Funnels are Unique and Some Final Thoughts

As Diana astutely pointed out, so many voice actors are on pay to plays and do direct marketing. What we all want is jobs in our in box every morning, right? We asked Rob why this is the next great thing. He said that in addition to finding clients where they are, so much of the funnel process is automated. From follow-up emails to scheduling appointments, automation helps drive the campaign. Mary also offered that doing a funnel allows you to be more in control of your business. You get unique, specific data about who is purchasing your services. By reaching out you are building relationships and staying top of mind. Getting clients is really important, and that is what funnels do.

In business it is really important to be careful who you take advice from. There have been many conversations about being cautious of “the next big thing.” We have all scene recent promises that sounded wonderful and did not pan out. You probably know already that I do not have a crystal ball. I can’t guarantee that every funnel will get who we need to get. What I do know is that you can waste a lot of time marketing to the wrong people on your own. Rob has been loved my many in the VO community for years, and once you meet this father daughter team, you will see why Diana and I were so delighted to share them with the community.

Talking Voice Over with Randy Thomas

February 17, 2022 by Laura Schreiber

Chatting with Voice Over Industry Icon Randy Thomas

Randy Thomas, Laura Schreiber, and Diana Birdsall as we chat on Clubhouse!

Yesterday we had Randy Thomas in our Clubhouse room “Ask the VO Coaches.” If you have ever been in our Clubhouse, then you know that the vibe of the chat was different with Randy. Everyone was extremely excited to have her there. Randy has a body of work like no one else in voice over. She books across genres including Radio Imaging, Promo, and Live Announce and the list goes on. From the Oscars to the Tony’s to GMA, everyone has heard Randy. Despite her celebrity, Randy remains kind and humble. Always dedicated to helping those around her in voice over, Randy spent an hour with us!

How Randy Segued From Radio To VO

Randy worked in radio for many years. Starting as a teen at a station in Detroit, she loved it. As a DJ, she went from MI to NY to Dallas to Miami. Randy said she thought radio was everything and she’d do it forever. While she was at the Miami station, they gave her copy to read. That was when everything changed. Randy became the first female ever to announce for the Oscars.

Live Announce Vs Other Genres

Next, Diana Birdsall and I asked Randy how Live Announce reads are different. She said when she reads for the Oscars she reads it big, with confidence! It’s not about being loud, it’s about the tone and the vibe that you project. Over the years, Randy says she has mellowed. We asked Randy how different shows get different reads. Her instincts come into play a lot. For example, the Tony’s are way more compact. When in the Director’s Guild Awards she feels like she is in “rarified air” and gives a special, hipper read.

Like with other genres of voice over, actors have to make a choice. Directors give input and Randy works with that. Randy shared an anecdote about her late, great friend Chris Corley. Chris is well-known for being the voice of the MLB network, movie trailers, imaging, and more. Anyway, once auditioned. He was cast in this role. Once hired, they told him his read was not what they wanted. But, he was so committed and they loved that commitment to the read. The choices we make when we read and the characters we choose matter so much across genres.

Another interesting aspect to Live Announce is the scarcity. So, no matter how talented a voice over artist is in this genre, there are simply not enough gigs. This is why brancing out into other genres becomes necessary.

Being the First Woman to Announce the Nightly News

I confess I was beyond excited to talk to Randy about this. Only Randy not only has such a good opportunity, but her opportunities have been unique. As the first woman announcer for Prime Time, Randy broke this glass ceiling. We asked her why it took so long? Randy said men were making decisions. They went with what they new. When she got the opportunity to host the Oscars, she did not think about being first, she was thrilled. Randy’s work as the voice of news shows like GMA and Prime Time is important. She is changing perceptions about women and where we fit in the workforce.

Having Top Agency Representation and Its Implications

Atlas Talent represents Randy and all her bookings go through Atlas. Randy shares that 95% of her work comes from Atlas, and she has a few relationships of her own. We asked Randy about the impact of top representation. Having always coveted it myself, I was curious for her perspective. Randy shared she thought it is possible to still go after certain genres without such an agent. In my experience, having various regional agents I am very thankful for, there are limits. Promos, TV Affiliate, and Radio Imaging seem to be under the lock and key of the top tier agencies. As some one with lots of agents, that work just does not come my way and I sure wish it did.

Randy also talked about being a union talent. She talked about how much being part of the union means to her. The union scale jobs have been great for her career.

Exciting Clubhouse Announcements

Finally, we had big announcements! VO Master is coming back in 2022! Randy shared they are back in force this year. Rachel Wohel, Randy’s daughter and fellow VO actor, Joined us. They divulged several upcoming events.

First, they present “Marketing to Local Businesses to Become ‘The voice of your town’” with Tom Aglio. That’s this Saturday, Feb 19th from 9:30-11:30 am PST.

Next, they offer “The Anatomy of a News Promo: Work With ABC News Producer Yoni Mintz” on March 7th from 5-7 PM PST.

Lastly, for the first time ever, they are doing casting on Clubhouse! They will be casting for a dystopian poem, “Drums of Grace” by Michael Rothenberg. Randy and Dennis Kleinman have already co-narrated it. This will be a condensed version written by Cherise Alexander. They will be casting for this live reading soon, so don’t miss your opportunity!

Why Improv is Great for Voice Over

February 14, 2022 by Laura Schreiber

How did I end up doing Improv?

Firstly, I never set out to study improvisational technique when I started doing voice over. Early in my VO career I worked with amazing coach Fred Frees. Fred was my character coach. We were doing private lessons working towards a character demo. Fred is not only an established talent, but he also grew up in the industry. Fred happens to be the son of VO legend Paul Frees. There is not a voice, character, or trick that Fred can’t do. The man is amazing. One day in one of our lessons Fred told me I had to find an improv class. For me, this was out of my comfort zone. He told me that he heard repetition in my characters and that I was falling into patterns. The only way to break this was with an improv class.

Why was I nervous? Well, in the safety of my studio, I was fearless in front of a microphone. Fred suggested leaving the booth and going to an actual theater with real live people. Learning a very new different skill set was scary. It was daunting. And, it was necessary.

I found a class called “Advanced Acting and Improv” at Paper Mill Playhouse. Taught by Broadway great Elisa Va Duyne, the class was hard. I was not used to learning lines. The amount of drama was also a big change. Physicality amongst others was also new to me. But I started the class none the less. Want to know how long it took for Fred to hear a difference once class started? Fred heard a difference in my reads in one week. He said I was like a different person in our sessions.

Scott Parkin and Voice Over

Fast forward quite a few years. Now I have the luxury of having a weekly Clubhouse Room, “Ask the VO Coaches.” This week voice over legend Scott Parkin was our guest! Whether you know it or not, you likely know Scott! He is the voice and face of many recognizable brands as he does both voice over and on-camera work. He actually started out on morning radio. Scott has a national Tide TV commercial and many more. He has also made appearances on well-known shows like “Grace and Frankie.” Scott finds that the relationship between VO and on-camera work is symbiotic. Scott shared that most of his work comes in through his agents at DPN. As a single dad, his daughter Miranda grew up socializing with other talents in the DPN waiting room.

Scott Talks Improv and Voice Over

Diana Birdsall and I asked Scott why voice actors should study improv? Scott explained that improv helps you find a character. It also helps you find that sought after conversational read. For example, think about what you like to do for fun. When you respond, you make it real, including stops and starts. Scott was great fun in the Clubhouse! He fell into many characters for us. He was Angus, a Scottish soccer player. Then he was Doug from Doug’s BBQ in Texas. First Scott became the character. Then he showed how they would say their lines with ease.

Improve Across the Genres

We asked Scott which genres of voice over improv helps with. He said it is useful in all genres. We talked about assuming characters in genres like eLearning or narration. One of our attendees, Jeffrey, told Scott he is taking improv classes in Atlanta. Jeffrey asked Scott what he should look for in class. Scott said it depends on your goal, which might include:

On-Camera work
Sharpening your skills
Writing Sketches

The conversation went on to consider if improv practice can happen via zoom. Scott said that he has adapted his drills to work on-line. But, in-person classes are still the gold standard.

The Culmination of Improv: “Comet Casino”

“The Comet Casino” Original art by Miranda Parkin

Scott has a daughter Miranda. Miranda is both a voice actor and an amazing artist. Perhaps it’s because Miranda grew up surrounded by voice actors. Maybe it’s because Miranda’s dad bursts into character at the snap of a finger. Or most likely it’s because Miranda has oodles and oodles of talent! This 21 year- old phenom has created her own cartoon: “The Comet Casino.”

The show boasts an all star cast with the likes of Tara Strong, Billy West, and Maurice LeMarsh to name a few. Dad and daughter are doing all the leg work themselves. From creating the team to raising funds for animation, it is a family project. What’s the point? If you connect the dots, it’s no accident that a kid with profound improv training did this. Miranda can act. She is also an artist. Miranda had a vision. This gal also happens to have an amazing dad behind her. Now, am I saying that if you study improv you can write a show? Maybe not. But the point is, you never know where years of exposure and on-going training and coaching will take you. That’s the point. Work on your craft. In conclusion, keep working on it. And if you have the means, also support this amazing family here.

Talking VO Websites with Karin Barth from Voice Actor Websites

September 12, 2021 by Laura Schreiber

In Good Company…

Sometimes you are blessed with knowing the right people, and knowing Joe Davis and Karin Barth is a blessing indeed! While I am fortunate to have worked with them for years on my website and SEO, I am doubly blessed to call them dear friends and amongst my favorite people in the world. When I have important decisions to make about my business, I trust them not just because of their superior expertise, but because they are truly mensch (someone to admire and emulate, someone of noble character) in every sense of the word. I have shared holidays and dinners out with them, they have been to my home and know my family, I share personal details of my private life with them, so when I tell you that I trust their guidance for websites… I mean that I fully and completely trust what they have to offer.

So this past Friday, even with just returning from Dallas and the Jewish holidays to boot, Karin Barth made time to speak with me and Diana Birdsall on our weekly Clubhouse “Ask the VO Coaches” about all that we could jam in related to websites and SEO. We had some great participation and all were dazzled by Karin’s brilliant insights. In case you missed it, here is a brief recap of some highlights.

Why Websites Are So Important

Karin put it simply: You want to get your voice heard, your demos heard, and people to hire you. I always tell me coaching students your website is your virtual storefront. She did not use those words but that is how I think of it, and your business really does not exist if your website is not up and no one can find you. A regular to our Clubhouse room, Vijayan, offered that people know that you value yourself and your work once you have a website. He also said that prior to his website, he had an issue with transparency in his country. There was always a middle man. Once he had a website, he was able to interact with clients directly and could negotiate on his own. It was so refreshing to hear his reflections, as I had my own website before my business launched, and I had never considered this issue.

What Voice Actors Need to Start

Karin said in order to begin you need to have had some coaching and completed a professional demo. As a voice over coach and video demo producer, I cannot tell you how happy this made me to hear. She shared an anecdote about a woman who wanted to do a website and had no demos. This lady thought she could just record some stuff on her phone. Karin said in this scenario they advise folks new to voiceover to instead invest in coaching and then revisit a website down the road.

We then asked Karin if voice actors come to them with a Wix or Square space page if they can work that. The answer is yes, but there is an advantage to having a Word Press page. Since June, Google has changed its core web vitals. Word press makes it easier to comply.

Diana then asked Karin if we should be regularly changing our videos for our SEO. I was fascinated because while I typically add new videos, I tend not to delete old ones as I am really proud of the work I have done and get attached to my content. It never occurred to me to swap it out. I also like the idea, personally, of amassing a large body of work. Anyway, Karin explained that the idea is to train the google bots to come to the site. You want to continually add more relevant content so that your site continues to rank.

Features All Voice Actors Should Have

I of course found this interesting:

Demos: They should be downloadable, not just playable. Karin also mentioned you should be mindful of how you name them. For instance, don’t just label it “commercial demo” because a casting agent could be very confused if they download it and it does not have your name.
Bio: There are a few important details that Karin mentioned. First, be sure to have unique, original content and not to use the same bio on Linked In, your website, and other places! Next, while folks are often excited to share their backstory, Karin suggests starting with where you are now. What service do you provide? What are your selling points?
Contact Form: I will tell you I have changed mine over the years but they do an awesome job setting this up for you and Karin also sets up “recaptcha” so you don’t get spam.
Testimonials: This is so important to help build your trust factor
Client List or Client Logos: Again, this helps with your street cred.
Videos: We chatted about how people like to take in information in different ways, and offering video to people who do video production just makes a lot of sense!

Insights From Google Analytics

We also spent a little bit of time talking about Google Analytics and what you can learn from them. Your bounce rate is how long someone stays on your site, and Karin explains you can actually look to see the behavior flow and try to see if there are trends in where they drop off. This can give you an idea if you need to add a different call to action. Basically, the longer they are on the site the better. I found this fascinating.

Final Thoughts…

Those of us who work with Karin and Joe know we are lucky. They know their stuff and there is a reason so many of us turn to them.

Finding Voice Over Work on CastVoices

August 1, 2021 by Laura Schreiber

Clubhouse Round 2

https://www.dropbox.com/sh/u39kitauzpzpzig/AADC1By9qOM1pBTJ6eJ-E6gRa?dl=0&fbclid=IwAR3sYhpM9uYnETOPUWcohM3HdIPwVYqMut_Ng8XcN3Z6AXpCOmvqZFXN_08

Put simply, our first Clubhouse with the Liz Atherton and Nick Krause of CastVoices left us wanting more! So many guests in our room “Ask the VO Coaches” had questions, that Diana Birdsall and I did not even get through half of ours. So we were lucky enough to have Liz and Nick back again. If you are not yet in the CastVoices user group, the timing could not have been more perfect. This week some paying members were getting a little antsy about when more bookings would roll out and the tone of the chatter was somewhat impolite, so having Liz available to answer questions meant a lot. The funny thing is that as some were raising questions, I myself booked two roles on a video game that I auditioned on only through the site. It will be an ongoing role with work that will likely last years. So, for these of you who are worried, I urge you to sit back and relax. The work is coming. Now, for my re-cap:

There Are Some Features Unique to Cast Voices

On this platform, if a casting director choses, they can give you feedback on your audition. This is not typical and is extremely valuable! There is a sound-byte feature in your profile. This is meant to give voice actors an opportunity to stand out regardless of your level of experience. This is where you can show the human side of you and reveal a glimpse of your personality. Nick is extremely proud of the code that he has built, he has worked hard to create a platform to highlight voice actor’s talents. I shared that I love the resume feature, and Liz commented that ultimately this will be interactive.

CastVoices has a Social Mission

Liz was thrilled to share that the entire CastVoices team is likeminded in their focus on service to others. When they did an Indiegogo campaign to launch CastVoices, they ended up donating 50% of what they brought in. Of those funds, 50% went to feeding America, and 50% went to Tim Friedlander and Jay Preston’s financial assistance program for all actors in need. This money was given not with the question of “should we” but a “how can we” from a place of “spirit and love.” This team is truly amazing.

A Lot of SEO has been Put into the Site

Nick explained that the goal is that if someone searches for your name, they want your CastVoices profile to pop up. If someone searches for a project you’ve done and it’s on your resume, your CastVoices profile should come up. Through dynamic site maps, you are indexed in google right away.

Differences in Membership Levels on CastVoices

Liz made it clear they are very transparent: the only way they make money on the site is through subscriptions, not through casting. The differences in membership levels include the amount of samples shown, logos posted, and booked work you can show. On all levels of membership, clients can reach you directly.

Getting Buyers to the Platform

Their entire team is working hard to create strategic partnerships every day. They are connecting with creative directors, advertising agencies, gaming companies, and more. They go at it as a project enhancement platform. Every single day they reach out to clients, just as we do as small business owners, and encourage them to use the platform. As of Friday they have 36 creative directors and 61 agents on CastVoices.

Some Questions That Came Up

Bev Standing asked for tips to set up her profile. Liz advised to look at the categories on her demos and to create a custom URL. Liz also offered that if people don’t have a website up yet they can use this custom URL. Liz also pointed out that we should specify the age ranges we can work in. Others asked if the CastVoices team will go over their profile and resume and Liz said she’ll do so as time permits. They also revealed that they have a huge client who needs translations, and already have business in 50 countries, so if you are able to provide translation please list that. Another topic that came up was etiquette. If you are contacted within the platform, it is appropriate to stay within the platform, not to track the casting director down outside of the platform. Another guest asked if they are looking for trends. Nick explained the ultimately they will, but at this juncture while they are doing certain analytics they do not have trends that will help voice actors yet. It was also asked if a profile can go stale. The answer is no. If you update it with new samples of booked work, so should be fine. If you are inactive, you can mark yourself inactive.

Conclusions

CastVoices is good for the voice over community. Their heart is in the right place and they have set us all up for success. How can we, as talent, help them take off? If you have clients who need to cast you can point them toward cast voices.

Having VO People Matters, A Lot

June 26, 2021 by Laura Schreiber

The Facebook Stories

If you’re in voice over, and you’re on Facebook, then you know how many groups there are for voice actors. There are so many. Why do I think voice actors spend time posting, commenting, and chatting on Facebook? Well, when you work alone in a padded foam booth, it’s really nice to have people. There is a really amazing, close knit voiceover industry, and even during covid, we all stayed close by continuing to chat on places like Facebook. In the past two weeks, I had to Facebook anniversary reminders of friendiversaries with close friends. Seeing these video reels flash in my feed brought me profound joy. It reminded me of how much I have built. If you have the privilege of working in voiceover, and you are successful, you know that it takes a lot more that years of long days of hard work. Success in voice over also takes the support of awesome industry friends who are there to support you on good days and bad.

How It Started… I’m not really sure

If I had to go back to the very beginning, and try to unravel this thread, I’m not really sure how my multitude of VO friendships and connections started. It may have begun with Anne Ganguzza and VO Peeps. I certainly “met” other voice talents that way. It may have begun with taking zoom classes through GVAA and keeping in touch with my classmates. It may also have begun with attending Uncle Roy’s famous BBQ. As a newbie, all of these made me feel part of a community and helped me see where I fit in. When you are just starting out, it is sometimes hard to push yourself to go. You might worry that no one will talk to you. It is so, so important to go and meet people face to face. I can tell you that as you continue to work, sometimes you are tired and you have family “stuff.” One year we were dealing with some hard medical issues and I skipped Uncle Roy’s BBQ. I still regret not going. Who knew a pandemic was coming our way. Just show up. Participate. Be yourself and make voiceover friends. Everything will be better because you did.

The Conferences

Conferences are an AMAZING place to bond. It literally does not matter which conference you pick, they are incredible. Yes, there is lots of learning and sharing of knowledge. But, in truth, as we all learned from doing everything remotely this year, the educational aspect alone is not what gets us to leave our families and hope on a plane. It is for sure the social aspect of the conferences that is worth more than gold. It feeds your soul and builds you up. The interactions are genuine and you will make friendships that endure. The women that I speak to daily I “knew” before I met them in person, but seeing them at WoVo Con and seeing them at VO Atlanta was our time to connect and really get to know each other. We lift each other up in every way possible.

The Clubhouses

Clubhouse is an amazing opportunity to connect with fellow voice actors and support each other. For example, every week I co-host a panel with one of my VO besties and fellow VO Coach Diana Birdsall. Our club is called “Ask the VO Coaches” and recent panelists have including Dave Scott from All Systems Go AV, Randy Thomas, George-the-Tech Whittam, Dan Leonard, Shelley Avellino, Bev Standing and more! Lot’s of voice actors come into the room and we chat about topics that matter to us. Clubhouse has given us a space to support each other and have an active and on going dialogue that raises the level of performance of the industry.

The Day to Day

Put Simply, on a day to day basis you need people who get what it means to be a working creative who has to juggle a lot of balls. You need people who regularly walk in your shoes in your life. You need friends who have your back not just because they are your friends, but also because they know what industry standard rates are, they know what it’s like to have a good live session or a brutal one, they know when the pickups just keep coming, or when none of your direct marking has gotten a result. On your best days and on your worst, you need other voice actors who will celebrate every single victory and get you over every tiny hump. Only other voice actors who have been to this rodeo get it. If you don’t have VO friends yet, get some.