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Sales Funnels For Voice Over

March 17, 2022 by Laura Schreiber

Marketing to Voice Over Clients

In voice over, we talk about marketing endlessly. How do we get clients? Voice actors love to talk about marketing. We love to talk about our CRMs. Building client relationships is another hot topic. A few weeks ago Robert Sciglimpaglia started talking about sales funnels for voice over. Diana Birdsall, fellow VO Coach and I got super excited. Why? After years of emails and LinkedIn outreach, sales funnels are different. And why work with Rob and his daughter Mary Brainard? Put simply: they are fantastic.

You might be wondering how a voice actor/attorney and his daughter teamed up to do this? Well, Rob explained that it was always his dream to work with his daughters but none are lawyers. Mary actually studied English and Psychology in college. At present, Mary does copy writing and marketing for companies with six and seven figure budgets. Mary and Rob decided to team up and bring Belair Creative to the voice over community so that we can benefit from their marketing expertise. In just their first month on the scene, business exploded for the father-daughter duo.

Explaining a Sales Funnel

A sales funnel is a fancy word for a sales process. If you picture a tube or a pipe that is wider at the top and narrow at the bottom, that is what a funnel looks like. In a sales funnel, as people move through the funnel, there are more people at the top and fewer at the end. This is because not everyone wants or needs you services at the moment they are pulled into the funnel. You can work to maintain contact with all who have come into the funnel through follow up emails, calls, and social media. Also, it came up in our clubhouse chat that funnels should really be used for experienced voice actors who have their business up and running. If you are new to VO and just starting out, this is not the system for you. You can try this once your booth is set up, your website is up, and you are ready to seriously invest in your business.

Knowing Who to Target

Just like when you mark your script and you have to understand who you are talking to, in marketing you have to understand who your ideal or dream client is. Some other people might call this a buyer persona, although Rob and Mary did not use that terminology. Anyway, instead of sending out endless emails in hope of a reply, Mary uses targeted videos well-placed in social media groups so that they land where you want them. Often, clients need talent but don’t know where to find them so they end up on casting sites. By going directly to them, and finding the clients where they are, we are making ourselves easy to find.

Some Sales Funnels Have More Steps Than Others

Every clients is on a different path in their journey. Some might be ready to buy your services today. Others might be ready to purchase next month. Maybe some might never be ready to take action. It’s possible funnels have more steps because they want to qualify the potential clients. Other funnels have more steps because there are different types of funnels. Some have a survey, a questionnaire, or a form. The main goal could be information for a mailing list. Another main goal could also be the sale of services. The funnel is based on what you want to accomplish. Belair creative does a three level funnel that includes video, a survey, and scheduling an appointment.

When Mary and Rob work with voice actors, they are aware that different talents need varying degrees of handholding when setting up their sales funnels. They basically set up a system so that someday we can maintain it ourselves. Through the funnel, we can learn where our clients come from. We will get data both from the CRM and from social media. In order to run a solid funnel, you need to know who you are talking you and what you want to specialize in.

The Downside to Sales Funnels

We asked if there is a downside to sales funnels. Mary said she thought a lot about this. She said if you set it up and did not use it that would be a downside. Or, if you got too many new clients and you could not manage them all, that would also be a downside.

Why Sales Funnels are Unique and Some Final Thoughts

As Diana astutely pointed out, so many voice actors are on pay to plays and do direct marketing. What we all want is jobs in our in box every morning, right? We asked Rob why this is the next great thing. He said that in addition to finding clients where they are, so much of the funnel process is automated. From follow-up emails to scheduling appointments, automation helps drive the campaign. Mary also offered that doing a funnel allows you to be more in control of your business. You get unique, specific data about who is purchasing your services. By reaching out you are building relationships and staying top of mind. Getting clients is really important, and that is what funnels do.

In business it is really important to be careful who you take advice from. There have been many conversations about being cautious of “the next big thing.” We have all scene recent promises that sounded wonderful and did not pan out. You probably know already that I do not have a crystal ball. I can’t guarantee that every funnel will get who we need to get. What I do know is that you can waste a lot of time marketing to the wrong people on your own. Rob has been loved my many in the VO community for years, and once you meet this father daughter team, you will see why Diana and I were so delighted to share them with the community.

Pickups and Revisions: What’s Your Policy?

January 31, 2022 by Laura Schreiber

Why Voice Actors Need a Policy for Pickups and Revisions

As a full-time, professional voice actor, I love working with repeat clients. I love delivering finished audio I can be proud of, and over the years I’ve come up with a few strategies to reduce the number of pickups I have to do. It is important to understand the difference between pickups and revisions, and how live sessions come into play.

Just What is a Pickup

A pickup implies that you, the voice over talent, have made an error, and typically any and all performance errors are covered by the actor regardless of the size of the job’s budget. This could mean that you misread the script, it could mean that there is an odd noise in the recording and it is obscuring your work, or it could be a performance error. Perhaps you were meant to sound calm and relaxed and the client feels you give off an agitated vibe. Any of this constitutes a pickup. When I book a job, I do ask clients to give me the courtesy of asking for pickups and deliveries within 48 hours of when I give them the finished audio. Most do. Some don’t. How flexible you want to be is up to you, and makes a difference in how you feel about your relationship with the client.

What is a Revision

A revision is different than a pickup. A revision implies that the client has changed the script. Typically this means that they got your VoiceOver audio back, reviewed it, and then decided to make tweaks. For me, for jobs over $250, I include one round of minor revisions which I define as less than 20% of the script within 48 hours of delivery. If it is after 48 hours or more than 20% I charge $75 per 30-minute revision session. If the revisions are more than 40 percent of the script I adjust the rate. If the script starts to look more than 3/4 different and it is a long narration, then it becomes a new job, and negotiations begin. This is not common. In all my years as a VO talent and coach, the two times this has happened, the clients were upfront about the revisions and offered me a new rate before I even had to start worrying. If you are noticing, they are noticing. In terms of the turnaround with revisions, again, you have to decide what you can live with. For example, I work with some eLearning companies that take quite a while to review their work. For me, this is not a problem and I am happy to wait.

Throwing a Live Session into the Mix

So you have a session for Source Connect, Zoom, or Skype. Wonderful. What should your pickup policy be? Audio from a live session is always final delivery. Period. The session should not end until the clients have what they need. This is the industry standard. If the client comes back after a life session and wants a re-record, you are entitled to a fee for an entirely new booking. Basically, you have made yourself available to however many people from their team are on the call, from the producer, to the creative director, to the folks from the brand. They have plenty of time to give direction, chat, and get all that they need from you. You are not in any hurry. If, after the spot is produced, they decide to take the work in a different direction, that’s fine. They can pay you for another session.

Tips to Avoid Pickups and Revisions

In the end, here are some tips I have come up with that leave me having to do very little pickups.

On jobs under three and a half or four minutes, I deliver at least two takes. If a client has options, they are less likely to come back to you wanting more.
I deliver wilds of the end. If there is a talk line, give them lots of options of the end as you would in a live session.
If there is something that may have an unusual or unexpected pronunciation, either try to call the company and hear how they say it, or fine it on YouTube and avoid having to do the retake for that. If you can’t find it, give them wilds of the word or sentence with different pronunciations.
Try to review your audio several times before you submit it. If you are new to VoiceOver, this is a reminder that you need to do your editing for correctness to script before adding EQ/Compression/Effect stack.
If you have a long narration, I actually edit page by page. I go through each page twice before moving on to the next one. I catch my errors and it gives my voice a break.

Ultimately Why Pickups and Revision Policies Matter

In the end, we want our clients to have a great experience working with us. We want them to come back to us over and over again. If we lay out our policies clearly, and there is no room for ambiguities, communication should be seamless. Expectations should be clear. Relationships are built on trust, and when policies are consistent, because there is, in fact, an actual policy, it is much easier for a client to understand what they are being charged for and why.

As a Working Mom, What Does it Really Mean?

October 24, 2021 by Laura Schreiber

Emma’s Enthusiasm

As a working mom, I have always tried my best to give my kids a lot of time while still putting my heart into my small business. As a full-time professional voice over actor and coach, even when I’m not “working,” I do talk about my business and my business ideas a lot with my family, and have for many years. Well, I am now realizing what a huge impact that has had. This week we had amazing news. My daughter was accepted to her dream college: a six year doctoral program in Occupational Therapy at Elizabethtown College. Besides celebrating this glorius achievement, Emma has countless ideas about how she intends to use her degree. She keeps coming into the kitchen and saying, “Mom, I was thinking…” and then shares her latest vision for a potential future career path. This is not just exciting, this is the result of a being surrounded by women chatting about goals, brain storming, and planning for how small businesses grow.

The Precedent We Set

What We give our kids — My sister Julie Levin and I give my twins so much love. In addition, we are both small business owners so they see what goes into making a business work.

As mothers and working women, our children hear and see the examples we set. For years, my children have either been in the room or been in the room adjacent to my accountability group meetings. They understand the importance of setting goals as a small business owner, having a plan, and follow-through. They not only hear me talking, they have heard my industry friends (well, more like voice over family) for years. They have been exposed to what it takes to grow and maintain a small business. They understand that hard work and perseverance are essential, and that follow-through is everything. They have always been around my meetings, and I have always discussed ideas with them. My children watched me build my business from the ground up. The result is that they not only see what is possible, they actually understand how it is done.

Getting Your Kids Involved

As solopreneurs, we actually have the luxury of getting our kids involved and having them take an active role in our business. Many voice actors have their children actually doing voice over work. Last summer, my son Jack had a recurring gig as an eLearning narrator. This was extremely fulfilling to him. Not only did he learn about how to interact with clients and gain greater insight into the industry, but he learned about taking direction and leaving his emotions outside of the booth.

Another great way to get your kids involved is to hire them as assistants or interns when they are old enough. Last summer, both of my twins worked for me. I had my son doing research for direct marketing and sending cold emails. He learned so much about the process and follow through. I had my daughter doing all of my social media, with a focus on my instagram and instagram stories. She actually organically doubled my following. They did an outstanding job and were delightful. We used a google spreadsheet to coordinate our tasks and stay on the same page. They learned about team work, collaboration, and the ins and outs of my voiceover business.

What Values You Want to Instill

Precedent and Values — Everything that I have in me comes from my mother.

When I think about why I work so hard as a voice actor, I want my children to understand so much. Beyond the income I generate that our family depends on, I want them to see that voice over is a unique industry because we are a group of people who come together to lift each other up. I also want me kids to see that if you work hard all day, every day, you can have great success. I want my twins to see that you can make your dreams happen. And if my voice over business has showed them anything, it’s that you never wait for someone else to bring you happiness and your happiness is not dependent on others. In order to succeed in voice over and in many other industries, you have to have thick skin and listen to your gut. You must be able to tune out all the negativity and you have to be very selective about who you accept guidance from. My prayer for my children is that they have been surrounded by strong women and all of this has been planted deep within them. As a working mom, I hope that their internal compass is so strong, nothing can sway them from their path.

My Emma has so many ideas already. I hope that as her years in her program go on, her ideas become more defined, and her dreams are well-within her grasp. I can’t wait to see What Emma does with her degree!

So, when I ask the question, as a working mom, what does it really mean? It means that if I can not only pay the bills, but follow my passions, AND teach my kids by doing to follow theirs, and in doing so instill a set of core values, I believe it is a worth while endeavor indeed.

The Travel Rig Low Down

June 27, 2021 by Laura Schreiber

Our Clubhouse Panel

Every Friday at 2 PM Diana Birdsall and I co-host a Clubhouse in our room “Ask the VO Coaches.” I am always excited about our awesome panels, and every week I might say it’s “the best one ever,” but holy smokes was this an awesome panel! This week, just in time for your summer get-away, we talked about travel rigs and what gear you need and what you don’t need to bring with you on that much needed trip. Whether you’re going to the beach, to the mountains, or just to see family you missed during covid, we talked about it all, and we talked about it with some of the best in the field! We had George- the-tech Whittam, Dan Leonard, Dave Scott, and Rick Wasserman. So, here’s a review of some of what we chatted about in case you missed our beyond awesome chat!

What’s the Point

The point of a travel rig is to be able to provide continual service to your clients. If you are booking work daily and earn your income from VO, you likely have or need a travel rig. If you are earning your income from voice over, odds are you provide your clients with good quality audio. The goal is to continue to do that on the road. Can you match your home studio? The consensus was probably not, but you can do your best. Dave Scott, video producer with All Systems Go AV, explained that when they cast a voice talent, they need good quality audio. If they are doing an explainer, and there is likely minimal music behind it, there is not a lof of wiggle room to mask reflections. If they are doing a commercial, at least there is a music bed behind it that gives some additional flexibility. It is always important to be transparent with the client and let them know you’ll be out of the studio, and work from there.

The Gear

So you’re probably wondering what mic and what pre-amp you need? You’ll hate me for saying this, but it depends. It depends on how much you travel and what your budget is. Rick Wasserman also brought up the important distinction between what sounds the best and the “in a pinch or in a pickle” scenario. Ideally, you have time to test your gear and determine what compliments your voice, and you are not recording in a pinch, but rather in a planned and controlled scenario.

There are some great travel mics for your travel rig, including but not limited to:

Apogee 96K
Apogee Mic Plus
Apogee Hype
Sure MV51 USB
Rode NTUSB

For travel Preamps, Dan and George were clear to point out that all tested well in their shoot outs, but that they like the:

Steinberg UR12
Scarlett Focusrite Solo
Mixerface
Rode Ai1

Portable Booth Vs. Pillow Fort

Most traveling voice actors start with the pillow fort. At conferences, we typically all post photos of our pillow forts on social media. So, how do you know if it’s time to make the investment in a portable booth like George and Rick’s Tri Booth or the Vocal Booth to Go? Again, the answer is it depends on how much you plan to work while you travel, how much you travel, and how much you book. If you are just doing it to audition, you would not want to spend the money. If you are, however, booking substantial work daily, one of these booths will come in very handy.

https://youtu.be/lvdIGgVXb9Y tri booth video

During our panel professional voice actor Dave Braxton also joined to talk about recording in a car. He explained that it not only provided the ideal sound proofing, but also offered an escape from his family. While chatting about this, George shared this video from Rode which talks about how to do just that.

https://youtu.be/C6gE2_VdImU

My Rig

My own rig has evolved a lot over the years. I know use:

a Vocal Booth to Go
a Sennheiser MKE 660 Microphone
a UAD Apollo MK II Thunderbolt Preamp
a Ninja clamp (essential to good positioning of the mic)

My thoughts as a Coach

We talked a lot about on the panel how having good mic technique matters. You have to set yourself up for success and going out and buying expensive gear doesn’t not mean that you will start booking. Once you are booking, then upgrade. Once you have steady clients, give them the curtesy of letting them know when you’ll be our of the studio. Don’t start new projects on home gear before a trip. Always let them know, and plan ahead,

What Makes Great VO Demo Session

May 23, 2021 by Laura Schreiber

The Demo Session Matters

From both sides of the mic, as both a professional voice over actor and coach, I can tell you that how the demo session goes affects how the demo turns out. You’re investing a lot of time, money, and effort. The demo should be nothing short of amazing, and the key to having an amazing demo is an amazing demo session. Our job as demo producers is to make you shine, and as the client, it should be made easy for you. The work should be on our side and you should be made to look your very best, assuming that your voiceover knows to wait until you are demo ready. So, for our team between me and Dave Scott at All Systems Go AV, when your reads are bookable, we move to the demo phase and this is how we make you look awesome:

The Scripts

We create scripts that offer a range in two respects. First, in about 60 seconds, we want you to show a broad range of emotion in your acting ability. These will ultimately be lined up to show contrast and keep the listener and or viewers’ interest. Next, and equally, as important, the scripts also cast a broad net in a range of industries you aspire to book work in. There is a secret sauce in selecting the right blend, and we work hard to custom-fit these scripts to bring out your talents. We also are careful never to duplicate anything that another client has used.

It’s in the Prep

Another way that we make you shine is that we prep you really well for your demo session. Included in your demo package is two sessions (in addition to the demo planning session) to prepare the scripts. We work on the target reads and talk about the different potential options for each read. By the end of these two sessions, you know your scripts. You know them intimately, and you are comfortable with them. We do not move forward until you can deliver them at this level, with joy, enthusiasm, and ease.

Our Relationship

The dynamic I have with coaching students plays a key role in how they develop as a voice talents. I work hard to get to know my clients. It is important to me to form a meaningful relationship. When there is trust, and the guard is dropped, I can bring out the best in you. I can also teach you strategies to prepare you for sessions, which is actually the goal. The goal is not the demo. Remember, the goal is booked work. By building a rapport with my students, and building on their strengths, we can get to a magical place with their reads.

So, What is Demo Day Like?

Well, some clients like the excitement of being in the studio with me and Dave, so they choose to come to my professional home studio to record. Others are just as happy and comfortable choosing a remote but live-directed session via Zoom, Zencastr, or Source Connect. Here is the rundown:

Remote Demo Session

Remote Session with Kathleen — Laura Schreiber and Dave Scott directing a remote session for a commercial demo with Kathleen!

Clients can choose their preferred way to patch in. Typically our top choices are Source Connect and Zencastr as there are not latency issues and the quality of the audio is outstanding. We typically set a time that is ideal for the client. When we first connect, we confirm the order of the scripts. Typically Dave does a sound check first and will either ask you to send him a quick recording of the audio to make sure your settings are correct or if we are using zencastr he will simply upload a sample to check. After making the necessary tweaks, we begin recording.

We typically take multiple takes of each spot, just as we practiced. We want options so that we can give you the most amazing demo possible. Before moving from script to script, I confer with Dave to make sure he has what he needs as well. We are listening to every single read for both the quality of the read and the audio quality. When we have what we need the session is over.

Sometimes waiting for the demo to come back is the hardest part!

In-Person Session

If you choose to come to record in person, that is fantastic too! We try to make you feel totally at home, my booth is your booth for however long you’d like to stay. We sit just outside in the workspace and direct you via the speaker. We go on mute while you record. There sure is excitement and it is a joy to be able to collaborate in person. Again, as in the remote session, we make sure that in each read we have the technical read that we want and the audio quality that we need.

The Result: A Demo Session That Will Blow Your Mind

My work as the coach ends on demo day. I work with Dave to select the best takes, and we put together the order that highlights your range and showcases your talent. At that point. Dave and his team as All Systems Go AV work to create the magic. From video clip selections to choosing current music that draws the audience, to working on branding, the team at All Systems Go AV creates fresh, vibrant content that you will be excited and proud to use to market yourself.

Why Maintaining Rates In VO Matters

May 9, 2021 by Laura Schreiber

Recent Negotiation Examples

As a working, professional voice talent, one of the aspects of my job that I dread is negotiating rates with clients. When I think about “living the dream” part of the dream of pursuing my passion for voiceover as a talent, coach, and demo producer does not involve the back-and-forth banter to iron out a rate before a job begins. Yet, this banter is becoming more and more necessary as the days of jobs with desirable rates simply arriving in my in-box seem to be fewer that past years.

Let me share two experiences that happened in the past week. Last week, I heard from an Indie Video Game producer that I worked with in 2016. They were offering me the same role I played then. I had detailed notes in my CRM that they needed a discount as they were trying to launch the game with a kickstarter campaign. When I quoted them this time a normal, mid-range rate, they came back to me saying they were shocked that my rated had gone up. They went on to say that the five other talents had agreed to the rate they offered and they wanted to pay everyone the same. I referred them to the GVAA rate guide, which I will discuss later, and reminded them of the terms of 2016. They came up to my rate for me and for the other talents.

On Friday at the end of the day I client I have done quite a few TV campaigns for sent me two scripts. The rate for both was pathetic for one. It was clear he wanted a buy out, meaning he expects usage in perpetuity, which is never good for voice actors. I responded saying that I’d love to help but that the rate won’t work. I sent some suggestions their way, and said that we need to find a rate that is fare for both of us. My hope is that tomorrow we can work something out and that I don’t have to walk away from a long time client. I cannot, though, work for the rate offered. Maintaining industry standard rates matters for multiple reasons, not just for you as a solopreneur working to make living, but for the some total of our industry as a whole.

If We all Accept Lower Rates, Will Only Get Lower Rates

Imagine a scenario where we all just stopped negotiating. Let’s say a client offers $200 for two TV commercials with no mention of the length of usage, and instead of trying to negotiate, sort out the details, and explain why buy outs don’t work for us, we all just said “sure.” The implications would be staggering. The clients, then, would assume there is nothing wrong with this sweat shop pay, and would assume that our years of coaching and on-going professional development, that our expensive studio equipment, that the service we provide, that none of it has value, and that the can continue to lower and lower the rates. Where will it end? How low will they go? I shudder at the thought, and fear that if we are not willing to walk away, these bargain basement rates will become more and more common. You must know your worth and be willing to stand up for it.

Sometimes Client’s Genuinely Don’t Know and Need to Be Educated

As hard as this is to believe, sometimes clients are not actually trying to drive rates down. Sometimes they genuinely have no idea where the rates should be set and it is up to us to educate them. I have had this conversation with many other voice talents, and this is often the case. Often those casting us have never worked with voice actors before. Perhaps they were tasked with hiring a voice actor by someone else, and they know nothing about it. It’s possible, especially in eLearning, that they come from Human Resources or Academia and they know little to nothing about casting. When this is the case, a conversation about rates becomes a wonderful opportunity instead of frustrating and contentions.

Imagine How much Less You would Make If you Took the bottom Number on Every Job

Think about your financial goals for the month. Then think about your financial goals for the year. Then think about that over a three year period. Imagine, then, what would happen if you made 10% less on each job? Worse, what if you made 30% less on each job? It’s not just about having money to live off of and pay bills, at such a large income reduction, it will also effect your ability to save for the future and for your retirement. As solopreneurs, every booking we get matters in and of itself and in terms of building our client base. Each booking also matters for the industry as a whole. We all impact each other’s earning potential.

Where can you find Guides for Industry Standard Rates

If you are looking for sources or rates guides, let me refer you to three:

The GVAA Rates Guide is extremely thorough and covers most of what you need: https://globalvoiceacademy.com/gvaa-rate-guide-2/
The Gravy for The Brain Rates Guide is very specific, allows you to search by genre and usage, and is also great for EU and UK clients:

Rate Guide
The SAG rate guide cal also be extremely helpful: https://www.sagaftra.org/contracts-industry-resources/voiceover

Think About the End Goal: Earning a Consistent, Sustainable Income

In the end, we all want to earn a consistent, sustainable income. I remember hearing Bill DeWees, one of my first mentor’s in voice over, talk about this back in 2015. Yes! That what I needed, consistency. But a consistent income doesn’t just fall into your lap, it requires a rigorous blend of hard work and a willingness to negotiate. If you can’t stand up for what you’re worth, you’ll never get it.