Marketing

Sales Funnels For Voice Over

March 17, 2022 by Laura Schreiber

Marketing to Voice Over Clients

In voice over, we talk about marketing endlessly. How do we get clients? Voice actors love to talk about marketing. We love to talk about our CRMs. Building client relationships is another hot topic. A few weeks ago Robert Sciglimpaglia started talking about sales funnels for voice over. Diana Birdsall, fellow VO Coach and I got super excited. Why? After years of emails and LinkedIn outreach, sales funnels are different. And why work with Rob and his daughter Mary Brainard? Put simply: they are fantastic.

You might be wondering how a voice actor/attorney and his daughter teamed up to do this? Well, Rob explained that it was always his dream to work with his daughters but none are lawyers. Mary actually studied English and Psychology in college. At present, Mary does copy writing and marketing for companies with six and seven figure budgets. Mary and Rob decided to team up and bring Belair Creative to the voice over community so that we can benefit from their marketing expertise. In just their first month on the scene, business exploded for the father-daughter duo.

Explaining a Sales Funnel

A sales funnel is a fancy word for a sales process. If you picture a tube or a pipe that is wider at the top and narrow at the bottom, that is what a funnel looks like. In a sales funnel, as people move through the funnel, there are more people at the top and fewer at the end. This is because not everyone wants or needs you services at the moment they are pulled into the funnel. You can work to maintain contact with all who have come into the funnel through follow up emails, calls, and social media. Also, it came up in our clubhouse chat that funnels should really be used for experienced voice actors who have their business up and running. If you are new to VO and just starting out, this is not the system for you. You can try this once your booth is set up, your website is up, and you are ready to seriously invest in your business.

Knowing Who to Target

Just like when you mark your script and you have to understand who you are talking to, in marketing you have to understand who your ideal or dream client is. Some other people might call this a buyer persona, although Rob and Mary did not use that terminology. Anyway, instead of sending out endless emails in hope of a reply, Mary uses targeted videos well-placed in social media groups so that they land where you want them. Often, clients need talent but don’t know where to find them so they end up on casting sites. By going directly to them, and finding the clients where they are, we are making ourselves easy to find.

Some Sales Funnels Have More Steps Than Others

Every clients is on a different path in their journey. Some might be ready to buy your services today. Others might be ready to purchase next month. Maybe some might never be ready to take action. It’s possible funnels have more steps because they want to qualify the potential clients. Other funnels have more steps because there are different types of funnels. Some have a survey, a questionnaire, or a form. The main goal could be information for a mailing list. Another main goal could also be the sale of services. The funnel is based on what you want to accomplish. Belair creative does a three level funnel that includes video, a survey, and scheduling an appointment.

When Mary and Rob work with voice actors, they are aware that different talents need varying degrees of handholding when setting up their sales funnels. They basically set up a system so that someday we can maintain it ourselves. Through the funnel, we can learn where our clients come from. We will get data both from the CRM and from social media. In order to run a solid funnel, you need to know who you are talking you and what you want to specialize in.

The Downside to Sales Funnels

We asked if there is a downside to sales funnels. Mary said she thought a lot about this. She said if you set it up and did not use it that would be a downside. Or, if you got too many new clients and you could not manage them all, that would also be a downside.

Why Sales Funnels are Unique and Some Final Thoughts

As Diana astutely pointed out, so many voice actors are on pay to plays and do direct marketing. What we all want is jobs in our in box every morning, right? We asked Rob why this is the next great thing. He said that in addition to finding clients where they are, so much of the funnel process is automated. From follow-up emails to scheduling appointments, automation helps drive the campaign. Mary also offered that doing a funnel allows you to be more in control of your business. You get unique, specific data about who is purchasing your services. By reaching out you are building relationships and staying top of mind. Getting clients is really important, and that is what funnels do.

In business it is really important to be careful who you take advice from. There have been many conversations about being cautious of “the next big thing.” We have all scene recent promises that sounded wonderful and did not pan out. You probably know already that I do not have a crystal ball. I can’t guarantee that every funnel will get who we need to get. What I do know is that you can waste a lot of time marketing to the wrong people on your own. Rob has been loved my many in the VO community for years, and once you meet this father daughter team, you will see why Diana and I were so delighted to share them with the community.

Turning a VO Booking into a VO Client

October 18, 2021 by Laura Schreiber

So You’ve Booked It!

Congrats, you’re a working voice over actor and you’ve booked a gig. Let’s say its a VO for a commercial, and let’s say for the sake of this blog that you booked this 30 second spot on your favorite pay-to-play. Your stoked not just because we are always pleased with every booking, but because it’s actually a rate you deserve. Yippee. So, how do you take this one-off and turn it into a client that keeps coming back over and over again for years?

The Platform Matters

In general, the platform you are on matters! Some pay-to-plays and even many rosters do not allow you direct interaction with the clients. The client belongs to them, not you. Their goal is for the client to come back to their site, to their platform. You, the paying talent, are only a means to that end. Other pay-to-plays, in contrast, let you interact directly with your client. Do your homework and start booking on those sites. Wouldn’t it be great if the next time the client needed you they just came directly to you, and you did not even need to audition? And wouldn’t it be great if that happened over and over with multiple clients? That’s how you build a business!

Bending Over Backwards

So let’s go back to this client that you’ve booked on this pay to play for a commercial that you can interact directly with. Let’s say this job comes in on a Saturday and it’s a “Rush” job. Do you actually have anything else going on? Did you really need to re-shuffle your life to accommodate them? To me, if the client is already paying a nice rate, I would rather dazzle them with my super fast turn-around time and ease of availability than nickel and dime them. After all, how does it make you feel when you are charged extra for every little thing by a service provider? Instead, make it easy for the client to get exactly what they need as soon as they need it. Do an awesome job right away. Do you know what will happen if you do your job well and quickly? The client will be happy.

Building a Relationship

In the course of your email discourse, try to start getting to know your client. You can start with the basics: ask them how they are and share a tidbit about your day or your week. If you live in a different region, chats about the weather can actually be riveting. I happen to be a working mom, so I love bringing that into the fold. Holidays and birthdays are also great ways to get to know people. Studio pets are also a wonderful conversation starter. Then, when you speak next, circle back to what you already know.

Express Grattitude

Every job matters. Clients have a choice when casting and we are lucky to book what we book. An attitude of gratitude goes a long way. At the very least, send a hand-written thank you card. If you have an international client, send a virtual card. Let them know that you appreciate their business and act as if you are part of their team, because you are! Wish them well when presenting the finished audio, and mention your next collaboration. And in thanks. Sometimes, for larger projects, a thank you gift is appropriate. From agents to project managers to video producers to creative directors, it depends who you are working with and what the project was, but I have sent gifts ranging from Starbucks gift cards to chocolate to giant containers of popcorn.

Keep in Touch

Make sure to maintain a relationship with your clients! You already know they like you, they already cast you once! So, don’t lose contact. Sometimes newsletters are great for reminding them that you are still available. More personal quarterly check-ins are, however, extremely important. You can share a tid-bit of wrk that might be relevant to them as well. You can check out their social media and new content and engage and comment on it. It’s really important to be genuine and actually have something to say, but it’s also important to simple stay top of mind. Your voice many not be perfect for every project, but you don’t want to miss out on a casting simply because the client has forgotten that you exist. Be present. Engage. Be the talent they are thrilled to hear from.

Voice Over Must Haves To Launch

September 19, 2021 by Laura Schreiber

But do I really Need it…

As a voice over coach, I get a lot of questions like “Do I really need…” Or, “Oh, you think I should get…” and I am surprised by how surprised my voice over actor students are when I give them the simple answers. Yes, you do in fact need all of these things to successfully launch your voice over business. So, here is a quick check list of sorts to make it easy to know what is essential for you as a voice over actor and small business owner. Without all of these things, your business simple will not go:

Website

Your voiceover website is your virtual storefront. You need to be found. Last week we had Karin Barth from Voice Actor Websites on talking about all that is essential, but you want to bring potential clients and repeat clients to a place where they can hear you and only you. You want them to hear your demos, your booked work if you have it, and be able to contact you easily. Everything else on your website is gravy. If your website does not exist you as a voice actor do not exist. It’s that simple.

Source Connect

If you are a professional voice over actor in 2021, you need to have Source Connect for your home studio. Many agents send auditions that stipulate that the talents must have Source Connect. Moreover, those same agents will not even sign you without the paid version of Source Connect. Telling them you will get it when work comes in is not sufficient because the folks from Source Connect need to map your ports and you cannot do this yourself. Before you pitch yourself to agents, order Source Connect and get your ports mapped!

Pay to Play Memberships

You need a source of auditions. When you are starting out and have no clients, Pay to Play sites like Voice123, Bodalgo, and Cast Voices are a great way to find and book work. These sites are wonderful because they allow you to turn bookings into clients. There are other platforms that prevent interaction between the end user and the voice actor but still charge a premium for voice over actors to use. I prefer these sites as they allow you to build a rapport with the clients and do not interfere with direct interaction between you and the client. While some in the industry may scoff at paying money to build your business, the truth of the matter is that many in casting still want to present their clients with options, so they still prefer to use these platforms. These platforms have been around for a while and you can find some great clients on them. While I advise being selective with which platforms you go on, I also advise using Pay to Plays to get your business going.

Social Media Presence

At this moment in time, if something happened to you in your voice over career, and you didn’t post about it on social media, then basically it never happened. As professional voice over actors, we are only as strong as our last booking. If people don’t know what is going on and that we are working, then we have no “street credit.” There is no one other than you who can create a buzz around you. It’s your business, and you can either shine amongst the stars when you have something to celebrate or keep it quiet and wilt in the dark of your studio. Between Facebook, Instagram, Twitter, and LinkedIn, you can find the platform where you feel most comfortable and most relevant, but you need to put yourself out there. Much like your website, if no one knows you exist, you don’t.

Business Cards

Voice over is an unusual business. Anyone we meet could be a potential client. We are not just cast be casting directors and video producers. Often and accountant or a lawyer that we meet at a dinner party is just as likely to need us for their phone system as a talent agent it. Essentially anyone we meet who has a business can become a client. Believe it or not, other voice actors should be treated as potential clients as the more entrenched you are in the industry, the more we all refer other work to each other. So, make things simple. Have a business card on hand at all times. You never know when someone will be thrilled to meet you and will want to get in touch later. Your business card should include: your name, your best phone number, your email, your website, perhaps your Source Connect info, and perhaps the genres of voice over that you work in.

Chatting with Voice Actor Katie Flamman

August 15, 2021 by Laura Schreiber

A Lovely Talk

For 10 weeks now, fellow voice over coach and professional voice over actor Diana Birdsall and I have been hosting a weekly Clubhouse. It fascinates me how the energy of every panel is so different. It’s great that every week the guests in our room comment and asks questions, but depending on who are special guest is, the tone and the vibe is so different.

Katie Flamman and Diana Birdsall at the SOVAS awards in Hollywood — Katie Flamman and our very own Diana Birdsall at the SOVAS awards in Hollywood, from Katie’s instagram feed!

This week we were lucky to have the amazing British voice over actor Katie Flamman. Katie lives in a village south of London and like me was a stay at home mom for years and came into voiceover at the moment when it made sense for herself and for her kids. Katie has an academic background in English Literature from Cambridge University and a professional background in broadcast journalism, all things that serve her well as a voice talent. What made this week’s panel so unique, I think, is that even though Diana and I had a planned set if questions that primarily revolved around marketing and business, the genuine conversation kept shifting back to acting technique and the actual craft of being a working actor. I felt like chatting with Katie and the other guests we had fed me soul and it wad great fun.

Katie’s Take on Marketing

When speaking with Katie, what struck me was how genuine and authentic she is. I’ve been spending a lot of time this week working on keywords on my pay to plays, and these words seem to accurately describe Katie. While so many of us strategize and plan, Katie really is all about making genuine connections with people,

Katie's Clever Posts — Katie’s posts are clever and authentic, and always make me feel inspired.

both industry friends and clients alike. And the timing could not be more perfect, as she actually has an article out this week in Buzz Magazine put out by the Voice Over Network. Katie shared with us that when she first got started in VO, she was in a group called media parents. One of the other women in the group looked at her resume, and helped her find a common thread, and that was storytelling. Katie has worked story telling into all of her branding.

Beyond that, Katie says that when she has something that she things is funny or interesting, she shares it. Beyond that, she does not have a grand plan or strategy. Katie has had the opportunity to travel to the United States for the SOVAS awards and has been able to meet and connect with many people who she finds to be inspiring, and knowing her audience helps shapes her marketing and outreach. She always tries to share information about herself that is authentic and clever, and she uses hashtags as a vehicle to drive her audience connections.

The Work Katie Does

Since Katie had acting experience as a student, and then went into journalism, when she first went into voice over years go she was only doing corporate and commercial work. While for some that may be hard to book, with Katie’s skill set and talent she settled into those genres with ease. For Katie, while she was glad to book that, she still wanted to do character work. She studies with Dave Fennoy and even won a SOVAS for her video game demo. When she won, she thought the job opportunities would pour in, but they did not. She got feedback that she needed to put more physicality into her roles, and she needed to “become the character.” She began to study Alexander technique and started doing a physical warmup before each recording session. She even had her coach come to her studio to evaluate how she stood in front of her mic. I was particularly fascinated by this and now when my twins start back to school may give it a go. Katie has also gotten training in MoCap and PCap. She is really excited about how all of her efforts are helping her pursue work in the genres she is quite passionate about.

What She Wishes She had Known

One of our guests asked Katie what she wish she had known. I always LOVE this question because I think there are so few barriers to entry in our field, that sometimes folks jump into voiceover and are not always realistic about their expectations. Katie said she wished she knew about how to run a business and more about accounting. I loved this answer because anyone getting int VO needs to understand that as a working creative, while our art is part of it, we are running a business. In order to succeed it has to be treated like a business from day one. You need a CRM, you need to track outreach, invoices, expenses, and bookings. You need to pay quarterly taxes (at least in the US). And most importantly, you need to carry yourself like a professional. At the end of the day, being a voice talent is about many things, and our voice is just a small bit. Having Katie on was such a joy, and the chat could have gone on much longer. We are so thankful for her time, especially across time zones!

Getting Noticed Using Voice Over Marketing

July 25, 2021 by Laura Schreiber

Whether you’ve been able to tune in to our Clubhouses the past few months, fellow professional female voice talent and coach Diana Birdsall and I have been spending A LOT of time talking about voice over marketing in our weekly club “Ask the VO Coaches.” Why? As working creatives, we wear a lot of hats, but we have to run our business like a business, which means building lasting relationships with clients. The best way to do this is with marketing. This week, we were fortunate to have the amazing Montreal-based talent, coach, and demo producer Kim Handysides join our panel! Kim is a true inspiration and a wealth of knowledge. For those who don’t know, Kim happens to be in a weekly accountability group with me and Diana, so we know her quite well. Kim has blazed a path for women in voice over, pushing the boundaries of what women can earn, where women can work, and proving just how much one woman can do! Kim has done it all through smarts, fierce determination, creativity, and oodles of talent. So, if you sadly missed hearing her wisdom, here is just a taste of what you missed out on from the great one.

Voice Over Marketing with Kim Handysides

Kim has always had a uniquely creative approach to marketing. In the early 1980s, when Kim launched her voice over business, she created a demo tape and marketing campaign all themed around a coffee break. She hired an actor to go with her, dressed in makeup, and around break time at 10:15 Am, they would approach potential clients like ad agencies. They were able to get into and actually talk to 90% of the companies they approached. While there was an initial investment of about $700, which in that time was even more money than it is today, Kim started her business with this campaign and still works with many of these companies today.

Inbound vs Outbound Voice Over Marketing

We spent a lot of time talking about this with Kim. Kim talked about how when you seek clients, research them, create a list, and reach out, that is outbound marketing. If you are looking for experts in outbound marketing, coaches like Mark Scott and Jonathan Tilley focus on outbound marketing.

Inbound marketing, in contrast, is when you draw clients into your website, whether it’s through blogs, videos, or stories. You make your website a place clients want and need to come. Kim referred to marketing experts like Seth Godin and Gary Vaynerchuk. Kim advised that sharing infographics can triple your traffic and including Instagram stories and tik tok videos is another strategy to yield huge results. Kim explains that inbound marketing is 59% better on leads and 61% less expensive!

A new voiceover talent, David Jacobs, asked a common question that has been coming up a lot in our weekly Clubhouse. He wanted to know how to position yourself when marketing when you genuinely don’t have a body of work. He asked if “fresh” is the way to go? Kim reminded us that 90% of what we bring is our own unique personality. We spent time talking about how we differentiate ourselves from other talents, and what we bring to the table that makes us unique. Another new talent, Ben Ekres, was concerned about having a tagline to market himself. We all assured him that none of us have a tagline and we are all thriving in our business marketing endeavors. Kim explained to Ben that it is far more important to spend 50-100 words to say who you are and what you do so that google can find you.

How Our “Storefronts” Should Attract Clients

Kim did a thoughtful analysis of how to sort out what our clients are interested in. Whether you want to blog, do a podcast, do or videos, there are a lot of ways to present great content to position yourself as a problem solver for those who might cast you. Kim gave the example of saying you are an anime guy and staking your claim through a targeting marketing approach. She suggested a thoughtful blog about the art form, or perhaps doing a review of a video. Kim suggests coming up with a list of different topics within the main category of anime so that you can appeal to people in that field. This example can be applied to other genres.

How Do You Know Which To Do?

Kim advised that you should consider what makes you happiest. She also said to think about what you are good at. Lastly, if you try both, you should see what yields better results in your target market. Kim happens to prefer nurturing existing relationships, inbound marketing, and pay-to-plays for herself. Kim also reminds us that if you have 15-30 regular clients who send business all the time your business will thrive.

There’s So Much More to Voice Over Marketing

The summary ends here. If you missed it, I suggest booking a business and marketing coaching session with either myself, Diana, or Kim to catch up! We can help you come up with a strategy for your business. Our Clubhouse with Kim covered so much more, including what to put in your bio, common mistakes talents make like imposter syndrome, and who to target when looking for contacts. Kim talked about finding areas you want to focus on and becoming an expert in a field. Even though we only chatted for an hour, the blog could go on and on. Kim is brilliant and we are so thankful to have had her with us!

The Beauty of VO Marketing

July 17, 2021 by Laura Schreiber

Jonathan Tilley Was Out Guest

I have to admit, that when Diana Birdsall and I got Jonathan Tilley to come on our weekly Clubhouse, I got a little fan-girled out for a quick minute. If you don’t know Jonathan, he is quite fabulous. He runs a genius marketing course for voice actors and other creatives called League of List Builders to teach about direct marketing to clients. Diana and I both took his class years ago, and as full-time professional talents and coaches, have used his methods with great success to build our own businesses. Jonathan also teaches about specialty topics like Instagram marketing, selfie techniques, lighting….so basically he is a marketing g-d and everything that comes out of his mouth is pure brilliance plus he is lovely and kind and so fun. See why I was excited to have him on our panel? So in case you missed it ( and I don’t know why you would miss it but if you did…) here is a recap based on my notes from Jonathan Tilley’s panel with us:

What is the beauty if marketing?

Our chat with Jonathan started out with this pivotal question. Jonathan talked about the importance of authenticity and being a real person to the people we reach out to. We talked about how our goal really is to make connections so that we can ultimately build relationships and get to know people and actually make deep connections. Our marketing should be friendly and down to earth.

Instant Gratification Doesn’t Work

Researching the people we are marketing to is essential. Jonathan gave the example of Starbucks. If we wanted to find a Starbucks, we wouldn’t just set out. We would take the time to see which Starbucks was closest to us. In this world where we all want everything right away, marketing is the one time where we need to take our time and learn about who we are marketing to, whether or us a podcast, ad agency, or video production company. We need to know a little about them BEFORE we reach out.

The Subject Line Matters

After years in voice over, I can tell you it is still hard to know what to put in the subject line. Jonathan says it should be clear and professional. The subject line should say who you are and what you offer. After all, this is a way people often make sure an email is not spam, so if you are a “Female Professional Voice Talent” say that.

Making a Personal Connection

Jonathan talks about how everyone loves compliments, and the best way to engage is to make people feel good with something that you genuinely feel. So, if you are reaching out to a video production company that you would like t work with, look at the work they have done on their website and social media. Write a personalized letter to them and tell them what you liked and why it resonated with you. A heartfelt compliment goes a long way!

Promoting Yourself Without Seeming Like a Spammy Braggart

This is a tricky one for a lot of people. We want to sing from the clouds how great it would be to work with this ad agency/vide production company/agent but then it’s about us and not about them. Jonathan talks about how making them feel good starts with showing that you understand what problems they are dealing with and what the solutions are. Speak the clients language: “On an ideal day you get work done under budget and ahead of time. I’d love to make your day a little easier. I specialize in……some brands I’ve worked with are (insert 3 examples). That is the kind of language that is client centered and works for them.

As a tip, Jonathan suggested googling production house nightmares and dream stories. He suggested it would be a great way to get insights into their pain points and desires.

Follow Ups

Jonathan recommends monthly follow ups. I have to say, I was surprised by this. For years I have done quarterly follow ups. Jonathan reminded us that it often takes a minimum of 5 correspondences to get a potential client to engage, so whether they reply or not, monthly follow ups are best. These correspondences should also be individualized and interesting. Remember, our goal is to build a relationship.

Jonathan also shared another fun way to follow up is to share testimonials from clients cleverly interwoven with a behind the scenes glimpse of what was really going on. So if you have a rave review that talks about your stellar performance, but in reality you were a ball of phlegm sipping throat coat between each line, it balances the testimonial.

What if You’re New and Don’t Have Street Cred?

We had a few folks ask Jonathan how to reach out to potential clients when they are brand new to voiceover. They had been told “fake it til’ you make it” but wanted to know how you have credibility without a client list? Jonathan encouraged everyone that nothing should stop you from going after your dream clients. All you need is a demo, a website, the internet, and time. Typically, you want to attach an MP3 of your time. You need to carefully craft your personalized letters to talk about how you can best support their needs, and shine, regardless of your time in VO.