Why Did I Need A Change?
As a professional voice over actor, I think a lot about the vibe that my clients and my industry friends get when they visit my website, my virtual storefront. Back in 2015, I worked with the amazing Anne Ganguzza and Sara Waters to come up with my original branding. I loved it. As a new business, it was the perfect look. It was refreshing and upbeat. The colors were spot on and it was timely. I was building my body of work, and for a while the site worked perfectly.
I worked with a separate graphic designer to do my first logo. I had heard from lots of people in the industry that having things like a microphone in your logo was very “over-played.” At the time, I listened. I went for a simple logo that matched my branding. The problem was that I never loved the logo. I never loved the font. I soon realized I never loved the font on my website, it just did not feel like me. So I chose a different fond on my logo, but I too felt like that was just off. For years I chose to only have my logo on items like invoices and rate cards, but nowhere else. It was beautifully done, it just was not me.
Over time, I am proud to have built a strong voice over business. As a working mom, I want clients to see the fierce passion with which I approach every project. While I am upbeat and happy, and do still love pink, there was an edge that my previous branding lacked. I almost felt that version was what you would expect if you know me briefly, but I wanted people to see all sides of me, so it was time to rebrand and really show folks who I am and what I have to offer.
Starting With My VO Logo
The logo redesign matters a lot to me. Just as often as I work with agents and video production companies, I am also often hired by law firms or accountants who need new phone systems or explainers and they want to work with me directly. I wanted clients who were in no way connected to VO to look at my logo and know what field I worked in.I felt very strongly about this. Frankly, if I could have had a microphone, sound booth, wave form, and headphones all on my logo I would have!
I had all of this in mind and had to decide who was going to do the work. I have had a very close friendship with my website team at Voice Actor Websites. If you know Joe Davis and Karin Barth, they are incredible people and very good at SEO. I had no desire to change that. While they do have artists on their team, I was considering bringing someone else on board. I just wanted something different. I began reaching out to lots of different folks. When I spoke to Sara Noto of Notobella designs, we clicked. She just got it and I knew I wanted to work with her on the graphic elements of the site. I connected Sara, Joe, and Karin, and we were in motion.
Sara was a delight to work with. She asked questions that no one else asked. She asked me what my favorite flowers were and what my favorite shade of pink is. I was elated. I knew the direction was the right one. She began sending options of logos, and I was so excited. We got where I wanted to be very quickly and from there everything fell into place.
Choice I Had To Make
As I said before, there were elements of my previous branding that I loved. I loved a lot of the pink. I did not love the contrast between the pink and the black. Instead of the bubbles I had before, we whose to do something that combined my favorite flowers and leopard print. Again, I wanted this to have some edge to it, while retaining some warmth.
I was also worried about my SEO. The reason I wanted Sara to work with Joe and his team, was that Joe explained that any changes I made could effect my SEO, and that was frightening. So, every design element was made with SEO in mind.
It All Came Together
I am thrilled with how my voice over branding came together. As a female voice actor, it’s hard to come up with something new and different. There are so many great sites out there. I decided to be myself, despite the advice of some of the other designers I spoke to, and I am so thankful I did. There are some big changes on this site. For
example, the photos used were take in my booth when I was speaking at an eLearning conference via zoom last June. I love that they are action shots and I have my headphones on. The new picture on my contact page has both of my dogs and was take by my sister at my parents’ house in Philly where I grew up. I love this photo and it means so much to me. We also got rid of the sliders at the top which should reduce the load time. The other item that was eliminated was my instagram feed. I have mixed feelings about this, because I thought it was fun having it there, but I think it is more important to have a client-centered site and think about what they need to see when they are casting a new project.
Making changes can be hard. Everyone seems to have an opinion, even when you don’t ask for it. I think if you intend to re-brand, wait to make the investment until YOU know what YOU want. After all, the purpose of the brands is for you clients to know what makes you stand out from your competitors, so if others impose their opinion on you and their ideas take over, you will never get the branding you love.
I’ve blogged about migraines before. This was yesterday. A migraine day. On days like this I sleep a lot and do the work that I can horizontally. With my dogs on top of me. As a full-time, working voice actor, on my good days, when my head is perfectly clear, I often let the thought creep into my mind: maybe I’ll never get another migraine. On a clear day, meaning a headache free day, I feel amazing. I am happy. I have no pain. I can record and work with clients and I am myself. But for me, migraines have been chronic since I had my twins almost 18 years ago. So, what does this mean as a working mom and a small business owner who wants to serve my clients well on good days and on bad ones? It means that I have to make choices that will not cause more migraines, and when I have them I have to be realistic about what I can reasonably do on a given day to accommodate my voice over clients.
As a working pro voice actor, I love doing live sessions, but will not do them on migraine days. Why? Migraine medication is strong. On a clear day, I am responsive. I can listen to client feedback and deliver. I also mimic well. On a migraine day, I struggle. Every thing I do all day long is a struggle. I am proud of what I accomplish on those days, but I do not feel a need to put my struggle under a microscope. The few times I have made exceptions for clients I have regretted it every time. They have not been my best sessions. If you are a migraine sufferer too, I suggest only self- directing on those days.
I will confess that I do make choices knowing that the wrong one could lead to a Migraine. I leave fun events early, like industry wide BBQs. I often turn down dinner invitations that I really want to say yes to, even at conferences, because I know that late nights will certainly lead to a migraine. Essentially, my limitations have to stay in the forefront of my mind, otherwise I will have more migraines come my way than I can handle, and that, frankly, would no be good for my voice over business. I also have to limit my work day. For example, this week I got a new demo back. I was so excited to start marketing it that I worked for hours after dinner, well past my bed time. Guess what? I had a horrendous migraine and lost most of the next day. I pushed beyond my limitations and it was not smart.
For me, my journey started in the mid-1990s. I was a student at Columbia University in New York City. I was studying political science. My younger sister Julie also went to school at Columbia, and we went out to eat off campus often. If you know anything about New York, you know that lots of waiters and waitresses are also actors who have to pay the bills. Well my sister and I have always sounded young, but when we were young we really sounded young. We also had a habit of speaking in unison and saying the same thing at the same time. It became a pattern that we would got to places like Ocean Grill or Isabella’s and every single time our server would comment on our voices. It wouldn’t just happen there, it would happen at Bergdorf’s or wherever we shopped. It even happened in taxi cabs. Often the follow up to asking if we are twins, and we are not, is that we should be in voice over.
I remember the day clearly. It was winter during my sophomore year and I went to the famous Drama Book Shop in Times Square to research how to become a voice over actor. One of the perks of being a student in NYC is that all of this was right at my fingertips. I was able to learn so much just be talking to the people who worked at the book shop, and I left with some books and a copy of Variety in hand. What I quickly discovered was that while I was in the right city to pursue voice over, at that time everything happened in person. I would have to take my tape cassettes around, show up in person for auditions, and actually go to studios for gigs. Being a student at Columbia and doing VO seemed mutually exclusive at that moment. My studies were intense and they were my primary concern, so voice over was put on the back burner.
My chat with Marie gave me the impetus to get started in voice over. I began researching coaches, writing a business plan, and researching how to build a studio. In the coming months, I started to lay the foundations for my VO business. I began working with Anne Ganguzza, my first coach. I started planning for my VO website, and I started having my studio built. I also had tech training to learn how to record and edit. I also began taking advanced acting and improv classes at Papermill Playhouse, our local theater. Over the years I have worked with many coaches, many of the best in the industry. I continue to push and hone my skills, update my demos, attend conferences, and build. A voice over career does not happen over night. I am so thankful for the work that I have had, and I have big dreams for what is to come!
Late Friday afternoon I was in my booth recoding a bunch of agent auditions that had come in. Initially I felt fine. I had completed all of my booked work and I wanted to submit a few more reads before I called it a day. I typically don’t have a lot of mouth clicks when I record. I do run Izotope RX7 as part of my effects stack, which takes care of whatever clicks there are, but I tend to stay hydrated and am not so clicky, especially since I gave up caffeine. I noticed that even though my noise floor was the same as it always is, I had a crazy amount of spikes and clicks present that I do not typically see. This was 3 to 5 minutes before I became violently ill and had to run from the booth, I could see what I had no idea was about the be a horrible case of food poisoning, in my audio!
As a small business owner, I work all the time. Typically on the weekends I work less, but I still work at points every day. This food poisoning forced me to pause. I was not even sure on Saturday if I would be ok for my like sessions on Monday, but I know realize I will be. Talking is hard, sitting up is hard. Sometimes the forced rest is essential to get back to where we were. I guess it is an opportunity to reset- to restart. In truth I have no other option, when one is so dizzy that going up and down the stairs feels unsafe, the rest is the only option. In lieu of any work, I laid on the sofa in my den surrounded by my dogs and tried not o move at all.
For the first time in my five years as a full time voice over actor I mis-quoted a client. In truth, I was extremely tense about the election results so if I did not make a mistake here I could have made one some where else. A new client found me on LinkedIn for a toy project. I have a tight NDA, but I can say that it’s a toy and right away my voice seemed like the perfect fit for this project.
When the client had their final script, they emailed me an NDA and a contract. Then they emailed me the finalized script which was again an excel spreadsheet. In the email they confirmed the initial rate. To my horror, I realized immediately that I had under-quoted the client significantly. The script was not 4 lines, It was 154 lines. Further, they needed the files split which was also not included in the initial bid. My heart sank. I never want to disappoint a client or to make their job harder. I genuinely thought the job was the first four lines. I am not clear whether or not the client was also questioning if the bid covered the full scope of the project by the way their email was written, but I still had to re-quote. With all the work I had, I would be spending a good deal of time on this and could not do the job for the rate I had initially quoted. I felt, though, like a buffoon.
Immediately I messaged my accountability group with whom I speak to all the time, every day. I trust these women more than anyone to lead me in the right direction. When they did not respond within minutes, I called them. Two of them were actually together at that moment, and they helped me draft a thoughtful and sincere email to address my error and revise the quote. It began with “I do apologize but…” I felt awful about doing it but I also could not live with myself if I did not. Interestingly, it was the opinion of two of the others in the group that the error was mine and I should do the job at the lower rate. They pointed out that I risked both losing the client and that if this client knows other clients I risked tarnishing my reputation. I weighed my options and sent the email with the revised quote.
The client was not pleased when she got the email with the revised quote she had to go back to both her team and to the clients for approval. The next day I heard that they were ready to move forward. I ended up having to call the client. When I downloaded the excel spreadsheet, I had some formatting issues as a Mac user. I called the client and they were extremely helpful. It was actually great to speak with them and have yet another opportunity to apologize and let them know that I genuinely did not intend to make things difficult for them. Our chat went very well and I am extremely thankful to have laid what I hope is the foundation of a good working relationship.
Some days I wake up with a burst of energy and ready to get to work. Other days I am less energetic, but regardless, the outcome is the same: I do my thang in the booth. I’ll explain. I am pretty regimented when it comes to sticking to my voice over routine, and that routine enables me to balance both my mom tasks and my business tasks in a way that I am comfortable with. Most days follow the same pattern, with slight variation by day of the week. But some days, I am less “into it” than others. I was thinking it through the other morning and I thought this was a matter of inspiration. I was walking my dogs one day this week with my friend Melanie and she was telling me she felt the same way, that feeling when you just can’t get started. Melanie is a successful New York attorney who works extremely long days. While her career path is decidedly different than mine is as a working creative, this got my wheels turning. Both of us are working moms. Both of us work long days every day. And both of us build our household responsibilities into our professional goals. What, then, is the secret sauce? It came to me that while I often think of things only in terms of the presence and lack of inspiration, it is actually the ability to sustain the magic of the intersection of motivation and inspiration that makes success happen.
I will still also take care of myself too. I want to teach my children that is well. I will blow out my hair, put on some make up, do my nails, and do pilates. If I fall apart, how can I take care of the needs of so many others? Worse, what kind of example am I setting as a mother. So here I am, hanging out at this intersection I realized I love being at but only just named. And now that I’ve found it, I’m not going anywhere!!