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Voice Over and Current Trends in eLearning

October 1, 2019 by Laura Schreiber

Five Years of Passion

As a working mom, I have talked about how working as a full time, professional voice over actor suits me in countless ways. It seems like yesterday I was sitting at my kitchen island and I was watching a GVAA webinar on eLearning. J. Michael Collins, who I think I have mentioned a lot recently, was presenting the outstanding webinar. Everything he talked about resonated with me. It was not just the rates for eLearning that were appealing, it was that I had come to the voice over from the academic world, so for me I felt an instant connection to an industry that I did not know existed!

Me with talented coach and demo producer J. Michael Collins.

I decided during that webinar that I would to an eLearning demo with JMC and I can tell you that demo has paid for itself in spades. While I have had many conversations with industry friends about how processed eLearning demos should be, and a lot of folks are confident that there should be little production, I am very pleased with my demo for several reasons. First, it showcases my range from warm, millennial to professional, confident, and knowledgeable traitor and will work across the genres of eLearning. Next, I think my personality shines through. Lastly, it is pleasant to listen to! As most of my booked work is proprietary content and cannot be shared on my website, it is really great to have something that I am happy to share!

I have focussed on building and maintaining solid client relationships in the many years that I have been doing eLearning. While I have been full-time in voiceover for five years, I have really developed the eLearning strand of my business since 2016. Some of my best clients, that I continue to do steady work for, I met face to face at conferences like ATD, Dev Learn, and smaller conferences put on by the eLearning Guild. I also have worked with some wonderful clients that I connected with on LinkedIn. Regardless of the source of the business relationship, my approach s the same, I treat each client as if they are my most important client and all of my success depends on them. The result has been great, and as a consequence recent eLearning clients include Walmart, PSEG, Ace Hardware, Victoria’s Secret, Sam’s Club, CosmoProf, Sally Beauty, Club Pilates, and more!

More Casting Trends!

Finding the right conference to meet your business goals can be tricky! I have a lot of success at the smaller conference. There may seem to be a lot of potential at large conferences like ATD and DevLearn, but it is often easier to find content creators at the smaller conferences.
With an eLearning client Alicia that I get to catch up with at conferences!

So with all of this eLearning work, what trends have I noticed? A lot of clients are writing the scripts for “real” characters with specific voice and tone requests. These are not typical narrators. I am not Suzie from HR, I am playing a role in a scene. as a voice ACTOR, this is actually great fun for me! For example, in a recent project of Sally Beauty, they wanted to voice to be conversational, fun, and upbeat! It was no problem, the script was a joy! Last week I was doing a training module for Ace Hardware. I have been doing their work for a while, but this was very different. They really had a specific character in mind. Before recording the entire module, I sent three samples for approval to make sure we were on the same page and that my interpretation matched their vision. I had so much fun putting these samples together. I think that as the technology continues to improve, the content creators will push voiceover actors even further in our roles.

Rates are HIGHER

As a working mom, I am pleased that as the demand for solid voiceover for eLearning increases, the rates that voice actors are paid is also increasing. It is increasing in two ways. First, session fees continue to rise. While I have old clients that still are grandfathered in at their original rate, new clients book at the appropriate industry standard rates. Jobs are typically quoted per finished minute or per word, and there has been a huge jump. When I first started doing eLearning, I was happy to have a minimum session plus $18 per finished minute. Now I quote my session fee plus $35 per finished minute of audio. Frankly, because of the intrinsic value of the content we are providing these clients, I think these rates are right where they should be for corporate clients doing training.

My Goals

I love doing eLearning projects. Any project is welcomed and makes me happy. As a true Jersey girl who spends a lot of time in my salon getting my hair and nails done, I was thrilled to do so much work for CosmoProf and hope more work in the cosmetic industry comes in. I also love travel, food, and dogs, so if the universe and voiceover gods shine down on me and send me work related to my passions I will be delighted!

Filed Under: Elearning Tagged With: characters, clients, conversational, demo, elearning, GVAA J. Michael Collins, narration, professional, proprietary content, rates, session fees, technology, trainer, training, VO, voice over

Top Tips for the VO Blogger

July 10, 2019 by Laura Schreiber

In the last week, well-established voice over Goddess Kim Handysides, released a blog of her favorite/highly recommended voiceover blogs:

https://kimhandysidesvoiceover.com/2019/07/01/top-10-voice-over-blogs-collins-courvo/

The list is still unfolding actually. Since then, not only have I been ruminating over why I blog, but I have also been thinking about some big “no, nos,” the imaginary line in the sand that is not to be crossed. Some rules that seem straightforward to those amongst Kim’s top 10 but perhaps were not so clear to those left off the list. Perhaps it is better framed as a positive list of tips and suggestions of what I think works and reaches the people we really want to reach.

Tip #1: The Blog Helps You Seem More Relatable

A blog can accomplish many goals, but a great one is that clients and industry friends alike can get to know you better. Whether you are sharing a recent personal experience or your work philosophy, the blog gives a more in-depth glimpse into who you are and how you tick. It let’s folks know what is going on in your head, and you can really open up. The catch though, is that in the voiceover world we give up our private lives a bit for the sake of our public ones. We may not be Beyonce or Lady Gaga, but in our own sphere we have given up our anonymity by existing on the multiple profiles we post and share. So, when attempting to share, carefully think about the way in which you reveal yourself. If you want to seem relatable, make sure that you in fact post blogs that are warn, helpful, and approachable.

Tip #2: The Blogs Establish You as a Professional With Expertise

Yes, you likely have a client list on your website. Sure, you have demos. And you probably have shared some of your finished jobs on your website, LinkedIn, or YouTube. But, a great way to let clients and potential clients alike have a glimpse into what sets you apart from others in the field is to blog about your feelings on a recent work experience or booking. Perhaps you want to kvell about a commercial you were thrilled to be a part of? Perhaps you have a new tech insight that is valuable? Perhaps you were in a dream project and it meant the world to you. Or you want to write about some new coaching that you got and how it played out in a recent casting. All of this helps clients understand why you are special.

Tip #3 The Blog Helps Folks Feel Like they Know You

The world is getting smaller and that is a good thing! One of my favorite aspects of voice over is that we work with people from all over the world. Literally all over the world. Even as a solopreneur, I think globally. My very first ever booking in voiceover was for a women’s clinic in Islamabad, Pakistan. Since then I have had clients in Italy, China, France, Germany, England, India, and the list goes on and on. I am thrilled to have every single booking, but what I can tell you is that I work at home in a padded foam booth, and I want to build a relationship with my clients. It is hard when our time zones are three hours apart. When we are more than 8 hours apart, we rarely speak on the phone. Typically a few emails back and forth is the only correspondance we have. So, it is my feeling that having these blogs on my website gives clients an available glimpse into who I am. I feel the same is true of my newsletters. I can’t tell you how often tidbits are commented on or repeated back to me that only came from a blog. I also check my google stats and my blogs are pretty well read, so it does make a difference.

Tip #4 Stay Positive

When you are having a bad day, don’t blog about it. Call a friend. Go for a walk. Meditate. But for heaven’s sake, do not have a public melt-down for all to see and post it on every voiceover site and share it with every person you know. The voice over community is small. People want to have each other’s backs. We generally lift each other up. I feel that I have a wonderful family in my VO friends. Blog about the lessons you learn from rising up, from over coming, from doing your best. Everyone has good days and bad, but your clients do not need to know about the bad ones. Give them a reason to think the world of you and to hire you. Give them a reason to sing your praises from the rooftops. Give them sunshine and pixie dust and sparkling glitter. Give them what they can get only from booking you! That is what you blog about!

Filed Under: Client Relationships, Voiceover Tagged With: blog, clients, global market place, Kim Handysides, professional, relatable, solopreur, VO, voice over, voiceover

Voiceover Actors Ideal Business Cards

April 17, 2019 by Laura Schreiber

Those Shindigs Where You Really Need Them

So about two weeks ago I found myself in Burbank, CA for the WWRS 2019. The event was held on top of what, as an East Coaster, I can only describe as a mountain with amazing views of the Los Angeles area. It was the perfect setting for the radio world schmooz fest that was three days of enrichment, professional development, and networking at every turn. To say that for professional voiceover actors (and my guess is that there were about 50 of us there) business cards were essential is an understatement. The whole point of going was to put ourselves in front of the production managers and creative directors who make the decisions about which voiceover talents to use. Laura Schreiber Female Voice Over Talent WWRS 2019 ScmoozingAnd aside from our amazing in-person impression, all we leave them with, in the end, is our tiny little card. I found my self extremely curious about the cards that other voiceover talents were giving out and it made me re-evaluate the ways in which I was using the precious space on my own card. I was standing there in gorgeous Burbank at this conference looking at the card in my hand and questioning, is my card sufficient for the major purpose it serves in life?

Breaking Down Current Trends

According to The Balance Small Business, even in the digital world there is still a cultural precedent to the exchange of business cards around the world: “The ritual exchange of business cards is central to establishing business relationships in many countries. In Hong Kong, for instance, if you are given a business card and don’t offer one in return, you can basically close up business then and there, says Rory Boland in Hong Kong Business Card Etiquette. In Japan, too, the quality and condition of your business card speaks much about how you intend to conduct yourself and business.” Most professional voiceover actors like myself use their business card as an extension of their branding. It matches their website and other marketing materials in both font and colors. Everything ties together and it is what a client familiar with your brand would expect to see. Another current trend a lot of my voiceover friends, including me, had been encouraged to follow is to only have our name and maybe a tagline if anything else on the back of the card so that folks that we meet have a place to write down notes when they meet us. Here are some examples of this. Accomplished voiceover talent Dervla Trainor has beautiful cards that match her site in color, font, and follow the trend of leaving space on the back side:

In another example, accomplished voiceover actor, coach, and director Shelley Avellino follows this branding trend as well. Shelley had the clever idea of only having the front of her card glossy and leaving the back matte so that folks have an easier time writing on it:

This year’s VOA unicorn award recipient Michele Blenker has a little more information on the back of her card while still tying in her branding and leaving space:

Here is what my card looks like at the conference:

What Am I Trying to Accomplish

What I realized at the WWRS 2019 was that there were a lot of voiceover talents who were thinking outside the box. Some had a list of top stations they were doing imaging for. Some had a list of major brands they voiced. I could do this! Bells started to go off in my head because I suddenly felt concerned that this side of the card was my bill board and I was leaving it blank. Yes, there are a lot of well-established successful voiceover talents doing the same thing I have been doing and their cards look beautiful. But after seeing these other cards, instead of leaving it to the folks that we network with to write down the information that resonates with them, it occurred to me that I can take control of the dialogue and use the space in a way to make sure that potential clients and current clients have essential information that I want them to have. Yes, I realize this goes against a trend. And yes, I realize it looks cluttered. And yes, I realize it is not as pretty. But, once I saw these other cards, I had this real conflict as I could not unsee them.

My Bold Move

I should note in my passionate tirade about the cards that I have different cards for different genres of voiceover. So, I have one set of cards for eLearning. I have another set of cards for government contracting. So this set I am all fixated on is for my radio imaging, commercial, telephony sort of work. I decided to do an experiment and actually ask for feedback. This week upon my return I did ask for a revised design from the team at voiceactor websites for the back of my card. This is what they came up with:

I chose this because I wanted to clearly state which genres I work in most. I wanted to remind clients about the studio I have worked so hard to build. And I do actually do RUSH jobs all of the time, so I felt that it was essential to put that on the card. Am I certain that this is the right move? No. I am pleased that it is clean and easy to read. I am pleased that I can be sure clients will have the information they need. But when I look at my friends’ cards, they sure do look pretty.

https://youtu.be/V5l5P5aMALY

Filed Under: Marketing/Branding, Voiceover Tagged With: branding, business cards, clients, government contracting, Marketing, outreach, professional voiceover, professional voiceover actor, Radio imaging, RUSH Jobs, voiceover, WWRS 2019. eLearning

Building Client Relationships: What Will Make Your Voiceover Client Love You!

March 10, 2019 by Laura Schreiber

https://youtu.be/KqSzKo4FCmM

Booking Work is Great, But Repeat Clients Are Event Better

Every time a job comes in for a voiceover actor it is a good day! Jobs for us come from many different sources, but it can be simplified by saying a job is either from a new client or from a repeat client. For me, about 70% of my work is from repeat business. I’m not sure how this compares to the rest of the industry, but I am delighted that folks keep coming back! When a new client sends me work, it is my hope that it is just the beginning of our work together and I do everything that I can to make them happy. So, what are some of the tips and tricks to keeping my voiceover clients coming back for more?

Case Study of Now Foods

https://youtu.be/3ms1v_QtUcc

I thought to best way to understand what works, is by doing a case study of a client I have had the pleasure of working with a lot in the past year. Let’s look at my work with NOW Foods. Above is just one of quite a few projects I have done for them. Initially I booked the gig from a cattle call audition on Voices123. A video production company hired me. I loved their team and the project went well. There were no revisions or pickups and they were great to work with. I followed up with a thank you not and that was that.

A few months later that same producer reached out and said the company wanted to work with me directly and asked if I minded. I said I was happy to do whatever was easy for them. To my delight the company reached out and I have had the opportunity to work with them several times. I have made it a point to be:

  • responsive
  • have fast turnarounds
  • friendly
  • appreciative of the work

I think the combination of all of these factors is critical to building lasting client relationships.

Quality of Work

Do a good job! Every job that you do must be outstanding. Whether the job pays a small amount or a small fortune, treat them all the same. You never know which client with the small job today will have a years worth of work tomorrow. Every bit of audio you send out should have the same audio quality: pristine. Do not ever cut corners with your equipment and software. At the end of the day, if does not matter how sweet you are, you are only as good as you sound and if you don’t sound great your clients will never be happy and they will never call again, even if you are the nicest person on the planet.

Relationship Building

You actually have to put effort into building relationships. Some folks in the industry are friendlier than others. I have made an effort to visit clients when I travel. For example, I had a chance to see a regular eLearning client at DevLearn in Las Vegas this past fall. Since they are based in the MidWest, it meant so much to me to be able to catch up in person. I went to visit another client that I do regular narration work for when I went to Orlando for an eLearning Guild conference last year. I spend time talking to my clients, whether it is at the start of a guided session or during an actual phone call. Put simply, if you don’t talk to them, you can’t possibly get to know them.

It has also helped me to get to know my clients by reading their “about” sections on their websites. These are often even more personal than what they might share on LinkedIn and I am often amazed by how much we have in common. For instance, it is not only amazing how many of my clients have dogs, but how many of them bring their dogs to work! This makes it so easy to genuinely connect with the people I work with. I also always send both follow up emails and follow up notes. I believe it is essential that your clients know how invested you are in their project and that you are there for them to the end!

Be A Talent they Can Count On…

If you want to be a client’s go to talent, then you need to be someone they know they can count on all the way through the project! Revisions, pickups, and turnaround time all matter! They matter a lot because we all know that folks make script changes. Their teams just change their minds. It has nothing to do with us, most of the time, it just happens. And then sometimes they have no flexibly and need those new recordings right away. So, if we want to make them happy, we will take care of all of this in a jiffy. We will do it with a smile, and we will make it easy for them. And when you are this “Angel of Voiceover,” i promise they will fall in love!

Filed Under: About Me, Client Relationships Tagged With: clients, clients relationships, delivery, elearning, guided sessions, narration, pickups, professional voiceover actor, quality, tips, turnaround time, voiceover

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