Why I’m Different Than Other Voice Over Coaches
I always offer a free consultation to folks thinking of working with me for voice over coaching. Often, the tell me right off the bat who else they are considering. My answer is almost always they same, “great, you’ll have a great experience.” The truth is, there are a lot of people who do what I do. And the scope of some of the skills that we teach overlaps. I’d like to think that over the years I have developed some unique techniques and strategies, but one thing is for sure, the way in which I coach is for sure unique. My super bubbly and upbeat demeanor comes through in everything I do, and that includes coaching. So, I would so that one of the defining characteristics to my coaching style is my positivity.
Interestingly, an early morning text from my nutritionist got me thinking about why positivity matters so much. At the end of her text, which happens to be the first text of my day, it said “No effort is too little in the big picture. It ALL adds up to progress. Keep your eyes on the goal and have a glorious day!” That is how my day started. Who wouldn’t feel great after such a message? And this got my wheels turning about the importance of what I put out to my own VO students. I am someone who has always responded well to positive reinforcement. More than that, I thrive on it. Feedback with a positive spin is something I can run with. Conversely, when I feel criticized or scrutinized I do not perform well. I have studied the psychology behind this in graduate school and in professional development workshops as a teacher, and I try to bring all this with me pedagogically when I coach. I do believe that for voice over students to get the most out of their experience they need positive reinforcement.
Since My Teaching Days…
Before working in voice over, I actually taught middle and high school history at an all-girls school in New York City. For one of our teacher in service days, we had a neurologist come and talk to us about positive reinforcement. Did you know that there have been studies that prove that people respond better when their papers are marked with green pen than with a red pen? Further, students to respond better to encouragement to improve and build from their strengths than when critiqued on their shortcomings. Since that teacher training almost 20 years ago, I have incorporated this into all of my interaction, whether it’s doing homework with my own children, or coaching other voice actors.
Relationship with Steve
I cherish building close relationships with people I work with. In the past few years, I have been come close with a “client” named Steve. First, I got to know Steve when he owned a production agency in Portland. Then, he opened a boutique talent agency. Over time, Steve became a close and cherished friend. When Steve opened his agency he actually decided to refer talents who needed coaching to me. Why? In addition to the curriculum I developed, he liked my positive way. Even recently, while in a period of transition onto a new path in life, Steve asked me if I would direct a session for a client because of my positive way. The point is that people need this kind of support and vibe, it makes it easier to work together.
Giving Direction
Positivity is extremely important to bring out the best in voice over students. Whether you are prepping them for client interactions in general, for a demo session, or for interactions in live or guided session, having a positive demeanor helps. In voice over, often our clients like to connect with us and direct us. Sometimes they record on their end and sometimes we record and send them the audio. This is called a live or guided session. It used to be known as “phone patch.” Every now and then you may still get a client who actually wants to listen in on the phone. When I work with my voice over students, particularly my commercial students, I coach them as if out session is a live session. I give feedback to bring out the best in their reads. I try to take them to a higher level and elicit the sought after sound. I also try to emulate what actual live sessions are like, giving direction the way it is often typically given to us. I want my students to feel really good about their work and their progress.
Gardner and Multiple Intelligences
When I was in graduate school we also spent a lot of time learning about Howard Gardner and his theory of multiple intelligences, that different people learn and absorb material in different ways. I can tell you that as I get older I think the way that I myself learn has changed. But, the way that I relate to people and connect with people has only changed in degree and not manner. I would say that I am perhaps more sensitive now, than when I was young. I am a delicate soul, and especially something as personally as our art, well, we are all unique and while there are industry standards and benchmarks we need to meet, I would like, myself, to learn about it in a meaningful and engaging way that brings out my best, and is not belittling.
At the End of the Day, What Do You Respond To?
At the end of the day, I want to work with kind people and work with people who treat me the way I want to be treated. I appreciate, when hired as a coach, that people have goals and benchmarks that they are trying to reach, and I want to help them hit those benchmarks in a way that makes them feel that all of their goals are attainable.
There are a lot of things that will make 2020 memorable for the rest of our lives: living through a pandemic, the national election, the state of our country in general. As a long-time professional voice over actor, one of the trends I have noticed in the past few months as bookings have picked up again is that so many of them involve live sessions also referred to as guided sessions. Prior to Covid-19, I would say that I self directed 80% of my work, and the rest were live sessions. Now I have live sessions almost daily. Interestingly most of my clients prefer zoom, although often I am asked if I have Source Connect and specifically which version I have. I do happen to have the highly sought after standard version, but interestingly that is not what is most often requested by my average client when they want or need a guided sessions. How do I feel about this rise in live sessions? I love them!
The major trend I have noticed is how many participants are in on the call. It used to just be one or two except when I was doing video games or mobile apps, then I typically had more. Recently, on almost all of my sessions except for a tv spot last week that was just one producer, there are huge teams of 7 or 8. They seem to like to bring on everyone from the person who cast me to the person who wrote the script to the folks from the brand to the creatives putting the content together. The teams are big. And what seems to happen now is that one person will give directions. Then they will tweak the directions. Then when they are satisfied they will ask for feedback from everyone else on the team. This can go on an on and it can be very amazing, depending on how patient you are. As I have been fortunate to have a lot of well-written scripts, it is typically easy to provide alternative reads, but that is not always the case. Most of the time the teams are on the same page and most of the people keep themselves on mute. I have been on a few calls where someone forgets to mute themselves and we have some issues later.
As I mentioned earlier, a lot of my clients ultimately ask for zoom even though I have Source Connect. I actually think this is related to the trend of included everyone in the live session. It is much easier to loop everyone in via zoom, when with Source Connect only the ones with the subscription can join.
One quick note, as the voiceover industry is typically quite an international one, do mind your time zone conversions! It can be trickier than it seems! Years ago I had a session with a client in the South of France. I was coming back from the beach myself, and little did I realize I asked them to record at 10 PM their time. I felt terrible. More recently I had a new client in Mountain Time! I was so confused by this. I don’t know why, but it twisted my head in a pretzel. So, especially if you have multiple bookings in one day, try not to overlap them! The zoom calendar is super helpful that way!
As a working mom I try hard to exhibit good coping for my twins Emma and Jack, so laying curled up in a ball on the sofa all day is not a good longterm strategy for a chronic problem. When I’m “lucky,” and believe me I am using that word loosely, my migraines will come on a weekend and I can sleep them off. Often they come as they like as they are triggered by all sorts of things: stress, lack of sleep, my cycle, the weather, so in short- life triggers them. When they come on a week day I try to take the medicine as early as I can. I tend to be a heavy sleeper and wake up confused, but if I can actually get the medication in me early, that helps. I try to always have both coffee and ginger ale in the house as they help. My strategy then changes. Daily routines will be completed, but anything extra gets pushed to another day. Nothing fun will happen on a migraine day. I try to give myself a break and only do what is essential. Booked work will be recorded. Auditions will likely be skipped. All emails will be replied to. I will likely defer any direct marketing. In terms of mom tasks, if I can ask Harlan to help with anything, I do!
Yes, I wish my migraines would stop and never come back. But, I do think they have changed me. I have so much more understanding of what people with much more serious chronic illnesses go through. I am much more patient. I am genuinely thankful for every non-migraine day. I am very sympathetic when others have to reschedule and are under the weather.
As a full time professional voice over actor, I am well-aware that my clients have options, so I want to make it really easy for my VO clients to work with me! I consider my business model to be client centered, I put their needs first, and try to put myself in their shoes always. Whether they are video production companies, eLearning content providers, or agents, I want them to trust when they book me that the experience will be seamless because I want to make this as easy for them as possible. Why? I want them to come back over and over again, so I want to be their go to voice in my vocal range. Outstanding service is what sets the bar higher. Pristine audio is a given. It is assumed that the sound matches either our demos or the audition we have sent in, so the way to stand out and have clients keep coming back is to give them what they need and make the experience a delight! Here’s what I offer every time:
I assume when you hire me that you need your audio back as quickly as possible. Typically when you cast me in a project, you will immediately (my average response time is 9 to 11 minutes) get my “Seal the Deal” email that confirms all the details. This will confirm the rate, the turn around time, and any questions that I may have about the booking. Unless you tell me when you send me the booking that you don’t need it for several days, I assume you want it as soon as I can get it to you. I often have people contact me about RUSH jobs and tell me that they need it “right away.” To me, that implies they need me to stop what I am working on and record their project. For that I add a $50 RUSH fee. Otherwise, I typically will have your job back to you in four to six hours. If it will be longer, the exceptions are if I am on location somewhere and I let you know. Always. Right away.
In an industry where clients have choices, customer service matters! I want my clients to know how much I appreciate every opportunity, and I want to make it as easy as possible for them to work with me. I think back to times I have had to buy a gift for someone and hesitated because of the wait at the store or how long it took the clerk to wrap the gift. At the end of the day, I want my service to match the quality of my audio: outstanding is the only option.
You actually have to put effort into building relationships. Some folks in the industry are friendlier than others. I have made an effort to visit clients when I travel. For example, I had a chance to see a regular eLearning client at DevLearn in Las Vegas this past fall. Since they are based in the MidWest, it meant so much to me to be able to catch up in person. I went to visit another client that I do regular narration work for when I went to Orlando for an eLearning Guild conference last year. I spend time talking to my clients, whether it is at the start of a guided session or during an actual phone call. Put simply, if you don’t talk to them, you can’t possibly get to know them.
