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Pickups and Revisions: What’s Your Policy?

January 31, 2022 by Laura Schreiber

Why Voice Actors Need a Policy for Pickups and Revisions

As a full-time, professional voice actor, I love working with repeat clients. I love delivering finished audio I can be proud of, and over the years I’ve come up with a few strategies to reduce the number of pickups I have to do. It is important to understand the difference between pickups and revisions, and how live sessions come into play.

Just What is a Pickup

A pickup implies that you, the voice over talent, have made an error, and typically any and all performance errors are covered by the actor regardless of the size of the job’s budget. This could mean that you misread the script, it could mean that there is an odd noise in the recording and it is obscuring your work, or it could be a performance error. Perhaps you were meant to sound calm and relaxed and the client feels you give off an agitated vibe. Any of this constitutes a pickup. When I book a job, I do ask clients to give me the courtesy of asking for pickups and deliveries within 48 hours of when I give them the finished audio. Most do. Some don’t. How flexible you want to be is up to you, and makes a difference in how you feel about your relationship with the client.

What is a Revision

A revision is different than a pickup. A revision implies that the client has changed the script. Typically this means that they got your VoiceOver audio back, reviewed it, and then decided to make tweaks. For me, for jobs over $250, I include one round of minor revisions which I define as less than 20% of the script within 48 hours of delivery. If it is after 48 hours or more than 20% I charge $75 per 30-minute revision session. If the revisions are more than 40 percent of the script I adjust the rate. If the script starts to look more than 3/4 different and it is a long narration, then it becomes a new job, and negotiations begin. This is not common. In all my years as a VO talent and coach, the two times this has happened, the clients were upfront about the revisions and offered me a new rate before I even had to start worrying. If you are noticing, they are noticing. In terms of the turnaround with revisions, again, you have to decide what you can live with. For example, I work with some eLearning companies that take quite a while to review their work. For me, this is not a problem and I am happy to wait.

Throwing a Live Session into the Mix

So you have a session for Source Connect, Zoom, or Skype. Wonderful. What should your pickup policy be? Audio from a live session is always final delivery. Period. The session should not end until the clients have what they need. This is the industry standard. If the client comes back after a life session and wants a re-record, you are entitled to a fee for an entirely new booking. Basically, you have made yourself available to however many people from their team are on the call, from the producer, to the creative director, to the folks from the brand. They have plenty of time to give direction, chat, and get all that they need from you. You are not in any hurry. If, after the spot is produced, they decide to take the work in a different direction, that’s fine. They can pay you for another session.

Tips to Avoid Pickups and Revisions

In the end, here are some tips I have come up with that leave me having to do very little pickups.

  • On jobs under three and a half or four minutes, I deliver at least two takes. If a client has options, they are less likely to come back to you wanting more.
  • I deliver wilds of the end. If there is a talk line, give them lots of options of the end as you would in a live session.
  • If there is something that may have an unusual or unexpected pronunciation, either try to call the company and hear how they say it, or fine it on YouTube and avoid having to do the retake for that. If you can’t find it, give them wilds of the word or sentence with different pronunciations.
  • Try to review your audio several times before you submit it. If you are new to VoiceOver, this is a reminder that you need to do your editing for correctness to script before adding EQ/Compression/Effect stack.
  • If you have a long narration, I actually edit page by page. I go through each page twice before moving on to the next one. I catch my errors and it gives my voice a break.

Ultimately Why Pickups and Revision Policies Matter

In the end, we want our clients to have a great experience working with us. We want them to come back to us over and over again. If we lay out our policies clearly, and there is no room for ambiguities, communication should be seamless. Expectations should be clear. Relationships are built on trust, and when policies are consistent, because there is, in fact, an actual policy, it is much easier for a client to understand what they are being charged for and why.

Filed Under: Business Management, Client Relationships, Coaching, Voiceover Tagged With: clients, coach, live session, pickup, policy, professional voice actor, Repeat Clients, revision, Skype, Source Connect, students, tips, tricks, VO, voice actor, voice over, voiceover, Zoom

Supporting VO Clients During Covid 19

March 23, 2020 by Laura Schreiber

It’s Not all Movie Nights and Puppy Snuggles

For those of us solopreneurs who have worked from home for years, some aspects of social distancing surrounding Covid-19 are not new. We are working from home. Well, as a full-time voice over actor I was already doing that. The new challenge is that my entire family is now here. While I am thrilled that we now have the option of spending all of this quality time together, I still am eager to provide the best possible customer service to both my present, existing clients and to folks now in need of voiceover services. To that end, so that you can fully understand the range of what is out there, I have put together this brand new Covid-19 demo for you. It is a multi-genre demo, thematically linked by our present situation. I hope that it supports your present needs. Here is how else I can help you:

https://youtu.be/wmwu4IOowYo

New, Informative Phone Messages

Your phone messages are a great way to update all callers of the new changes. Hours, new policies, current procedures all can be added to both greetings, after hours messages, and on hold messages. I have always done a lot of telephony and IVR work and can help with script writing if need-be. It is very important to reassure all clients that business goes on, even if there are changes at the moment. Great phone messages are a huge help, and rush options are certainly available if you need them!

Engaging, Sincere PSAs

After years of doing commercials and PSAs, never did I anticipate voicing them for such a time of need. But maternal emotion aside, our moment has come. I will work with you and your team to bring the nuanced script to life and make your PSA stand out from the rest. Are you looking to emphasize hope right now? Perhaps you want to reassure your base? Maybe you have a solution to the problems your clients are having. I get it and I have the sincere, relatable voice to calm your customers right now.

Helpful Explainers

Explainer videos have always been fundamental to letting customers know what services you provide and how things work. In these uncertain times, now more than ever, updating explainers to make them relevant to today’s current corona virus situation makes sound business sense. Bulk pricing is available if you have a lot of content that needs updated.

In Store Announcements

Does your store have in-store announcements? Some play over the entire store. Some play at checkout. If so, they are likely to change now with the new and constantly evolving virus news. Further, you likely need a full time talent who is in the studio a lot and is available to keep up with the rate of change. I am there to support you in these endeavors.

Updated eLearning

Often companies have spent years creating content libraries that represent their strategy and business practices. In light of current virus concerns, this content is not irrelevant, it just needs tweaking, updates, and revisions to reflect new corporate procedures. With so many working from home, everything from time sheets to pay role to team check-ins is now different. I am here for all of your content needs and can get them to you as soon as you need them. For large eLearning projects, if there is a bulk of work, I offer retainer agreements.

Full Service Production with Industry Partners

This can be an overwhelming time when so much needs to be recorded all at once! Don’t worry, I have you back! Over the years I have built fantastic relationships with industry partners. If you know what you need, your budget, and when you need it, I have a fantastic team who can offer full production. From script writing to video and audio, I can coordinate the entire project for you on time and within budget.

Live Sessions in Broadcast Ready Home Studio

As always, I record everything in my broadcast ready home study on my Neumann TLM 103, Avalon M5 preamp, Steinberg UR12 Interface, and Macbook Air with Twisted Wav. I offer live sessions with flexible hours as I am always in the studio full time via Source Connect, Zoom, and Skype. I am always happy to self direct too, but for jobs over $250, I always offer the option of a live session, so that you have what you want when you want it. Audio recorded in live sessions is final delivery, as is industry standard. I never end a live session into my clients are thrilled with the audio.

Making Lemonade

This time of social isolation is hard for everyone, even those of us that work in padded foam booths. It is not easy to stay apart from those that we love, to avoid our favorite people and our favorite places. Most of us have never been told to do something like this before and that our lives depend on it. It is in this most unusual setting that as a working creative I still see meaning in my work, usefulness, and purpose. As a working mom, I am often juggling my home life and my professional life. My son asked my for help with an essay he has to write about Kate Chopin The Awakening. Jack had to read some articles of commentary and react. The articles talked about how Chopin creates a reality that is both a utopia and a dystopia at once. This resonated with me and had so much meaning in light of our present pandemic. I can still do what I love. I am surrounded by the people I love. I have these to precious dogs who I love. Everything looks the same, but everything is different. In the face of this, I prefer to make lemonade.

https://youtu.be/pvBnRQA1rGQ

Filed Under: Voiceover Tagged With: broadcast ready, broadcast ready studio, bulk pricing, commercial, commercials, corona virus, covid 19, elearning, Explainers, Home Studio, IVR, phone messages, PSA, Skype, social distancing, solopreneurs, Source Connect, stay at home, telephony, VO, voice over, voiceover, working mom, Zoom

Live/Guided Sessions in Voice Over

November 11, 2019 by Laura Schreiber

https://youtu.be/Sobx5y6QVq8

Why are live sessions a Great Opportunity for Clients and Talent alike…

Out of the gate, I’ll say it: live sessions, also known as guided sessions, are awesome! If you are not familiar with the term, it is when your client live directs you. You hear them in the ear of you head phone while you record. I usually do one ear on, one ear off, and they direct you through the recording of the script. This is typically done for commercials, YouTube pre-rolls, and character work, but now I am even having some eLearning sessions live directed. When there are so many ways that a script can be interpreted, this guarantees that the client has exactly what they want at the end of the session. You can blow their minds with your amazing voiceover performance, they walk away confident that they have the exact audio that they need. The live/guided session is a win/win for all involved. So, the specifics. What is my favorite way to connect? Without being coy, I am happy to connect in whatever way is easiest for my clients and I offer a wide variety of options to accommodate everyone:

Different Methods

There are so many great ways to run a live session. Do I actually have a favorite and a least favorite? Sure, but really as long as the client is comfortable I am happy to oblige.

ipDTL/ISDN Bridge

IpDTL was the first method I ever used to connect. My very first coach, Anne Ganguzza, used ipDTL for all of her sessions. So, I was very comfortable with this when I launched my business and proud to offer this to my clients. Around the time that I opened shop, I had two agents who said they would sign me if I had an ISDN line. I learned that it was no longer possible to get regular ISDN lines in my part of New Jersey. So, I use an ipDTL bridge to ISDN. I have my own direct number. Initially I was thrilled. I always test connect before a session. I have had more than one snafu. To his credit, the creator of ipDTL is very available via facebook and tries to address all issues. There is, however, a considerable time lag as he is across the pond and he never figured our why my hiccups happened. I have been fine with my regular ipDTL service but I am less than confident in my ISDN service. I will say that when I send my clients an ipDTL link and they have never used it before, they are always very impressed with how clear the connection is.

Source Connect

I have been very pleased with my Source Connect service. The funny-not-so-funny story is that I had to sign up for it when I had a session scheduled and my ISDN line would not connect! The producer was very kind and said it happens often and that we should try this. I work with a lot of producers now who love Source Connect and it is easy. Last week, I had a commercial session for a TV spot. There were four talents on the line at the same time. The producer had the clients in the studio with him. He actually sent as a Source Connect Now line. It was great. If you have never used this before, just don’t be shocked that if the others are not muted you will hear a slight echo. Once they mute the echo goes away and it does not effect the recording. There are also not typically latency issues with Source Connect which I really like.

Skype/Zoom

I have some clients who love to use Skype and Zoom. I link them together, I suppose, because anyone could use them for anything, even outside of VO. If you are using them for voice over, be mindful to check your settings and be sure that you are coming through your pre-amp. Both of these are easy to use and for zoom if your session is under 45 minutes they are free. Skype is free as well. I find that my clients in Europe and Asia LOVE Skype and love to message on Skype! So, if you work with folks on Skype, remember to check your messages from time to time.

Phone

Funny as it sounds, I have some older Baby Boomer aged clients who just want to be on speaker phone! They do not like anything “high tech” and they want to keep it easy. If you are like me, your mobile phone may not work in your booth. That’s ok. I have a Magic Jack line for my office and that gives me a landline phone that I can bring in my booth. It is inexpensive and reliable.

Case Study: eLearning Session

So, I mentioned earlier that my live sessions used to be primarily for commercials and now I am even doing them for eLearning. This is fantastic! I’ll share a great example. I have an opportunity to work with a new eLearning company. To clarify, they are not new, jut new for me. Unlike most, they record all audio by guided session. I connected with Shelley, the director, via Skype. Her feedback was fantastic- very specific in terms of tone, pacing, which words to hit, and how to change whatever the last line was. We moved through the demo script and developed a wonderful rhythm and flow. I cherish the feedback as often when we self direct we miss things or hear them differently. The session was a true joy

Final Thoughts:

Remember, regardless of what your revision policy may be for self-directed work, when you give a live session, all audio is final delivery. This is industry standard. The session should not end until the client has what they want. If their needs change, then they need to pay you for another booking.

Filed Under: Client Relationships, Studio/booth, Voiceover Tagged With: commercials, elearning, final delivery, guided session, ipDTL, ISDN, live session, phone patch, professional voiceover, revision policy, revisions, Skype, Source Connect, VO, voice over, voiceover, Zoom

Make it Easy For Your Voice Over Clients

November 3, 2019 by Laura Schreiber

If You are a Professional Voice Over Actor, Be Professional

As a full time professional voice over actor, I am well-aware that my clients have options, so I want to make it really easy for my VO clients to work with me! I consider my business model to be client centered, I put their needs first, and try to put myself in their shoes always. Whether they are video production companies, eLearning content providers, or agents, I want them to trust when they book me that the experience will be seamless because I want to make this as easy for them as possible. Why? I want them to come back over and over again, so I want to be their go to voice in my vocal range. Outstanding service is what sets the bar higher. Pristine audio is a given. It is assumed that the sound matches either our demos or the audition we have sent in, so the way to stand out and have clients keep coming back is to give them what they need and make the experience a delight! Here’s what I offer every time:

Rush Jobs and Fast Turn Arounds

I assume when you hire me that you need your audio back as quickly as possible. Typically when you cast me in a project, you will immediately (my average response time is 9 to 11 minutes) get my “Seal the Deal” email that confirms all the details. This will confirm the rate, the turn around time, and any questions that I may have about the booking. Unless you tell me when you send me the booking that you don’t need it for several days, I assume you want it as soon as I can get it to you. I often have people contact me about RUSH jobs and tell me that they need it “right away.” To me, that implies they need me to stop what I am working on and record their project. For that I add a $50 RUSH fee. Otherwise, I typically will have your job back to you in four to six hours. If it will be longer, the exceptions are if I am on location somewhere and I let you know. Always. Right away.

Weekend Hours

I am happy to work on the weekends if you need something. I also have clients in different time zones around the world, so sometimes they send me something on a Friday but it does not get to me until Saturday and for them to have it on Monday it needs to be done on the weekend. No problem! I understand that you have a client on the other end who needs what they need, and I want to provide you with the finished audio. Please do not hesitate to reach out to me on the weekend if you need something. I am very passionate about my work and happy to do it!

Live Sessions at their Convenience

As a professional voiceover talent and gal who loves playing with gadgets, I am happy to provide my clients with multiple options for guided or live sessions! I offer Source Connect, ipDTL, ISDN, Skype, and Zoom. I have even had clients just ask me to put them on speaker phone. Whatever is easiest for the client is fine with me! I want my clients to feel at ease so that they can simply communicate what they want and have the finished audio that they need. That’s it. If you ask me if I have a favorite? Sure, but at the end of the day, the client has to be at ease and feel that they had the session they wanted.

Invoice Their Way

After I deliver the finished audio, whether I have self-directed or had a live session, I send an invoice immediately. I know some folks wait until Fridays. That is not my practice. I send an email delivering the finished audio, typically via drop box, with a summery of the audio, and in that email I describe the multiple ways I happily accept payment because I want to make it easy for my clients. I take credit cards, paypal, Zelle, checks, wire transfer, and more. Now, I have more and more eLearning clients that have specific invoicing protocol. This is fine! I simply send their invoice their way! The point is to make it easy for the client as I can adapt.

Be Client Friendly

In an industry where clients have choices, customer service matters! I want my clients to know how much I appreciate every opportunity, and I want to make it as easy as possible for them to work with me. I think back to times I have had to buy a gift for someone and hesitated because of the wait at the store or how long it took the clerk to wrap the gift. At the end of the day, I want my service to match the quality of my audio: outstanding is the only option.

Filed Under: Client Relationships, Voiceover Tagged With: commercials, customer service, guided sessions, Invoice, ipDTL, live sessions, options, payment, professional voiceover actor, RUSH Jobs, Skype, Source Connect, talent, trust, turn around time, VO, voice over, weekend hours

Voiceover Purchasing Made Simple

February 17, 2019 by Laura Schreiber

https://youtu.be/bpGGqOU4pWg

What can I serve you today?

In one of my “Wonderful Wednesday” (as I like to call them) Women’s group meetings, my friend Shelley told us about a friend of hers who wakes up every day to several voiceover jobs in his inbox. He had created what to me, a foodie at heart, could only be described as a “menu” of voiceover services. The only word that came to mind was BRILLIANT! Clients can choose what they need, meeting industry standards of usage, add it to their shopping cart, and the work comes in! Sounds perfect, right? The only problem with this menu, is that my clients have not started asking for service this way yet! So, if you still have not discovered my “SERVICES” Page, come in on, We’re open 24 hours a day, 7 days a week! I’m happy to work with you and as a full-time professional voiceover actor, I am super enthusiastic about this purchasing option for you! It can be found right here:

Services

What were the goals of this voiceover purchasing system?

    • First and foremost, my goal is to be extremely helpful to my clients! I always want to get them what they need as quickly as they need it.
    • Transparency is very important to me. I am always consistent in what I charge folks. When asked what I base my rates on, I always send a link to the GVAA rates card.

  • I always want my website to be user-friendly. Besides trying to offer up to date samples to help showcase my work and ability, sometimes clients need inspiration and ideas and the samples and demos are their for that as well.
  • This menu was create to make voiceover shopping or purchasing as easy as one, two, three. As per the above video, you simply go to your category, select the item, add it to your cart, and voila. Within hours you will have your finished audio!
  • We never seem to have enough time in the day, right? My hope is that this purchasing option saves you time as well!

Can I accommodate RUSH jobs with this?

ABSOLUTELY, YES! The purpose of simplifying the voiceover purchasing process is for my clients go get the pristine audio that they need as soon as possible. I typically can accommodate RUSH jobs, you just need to let me know when you book that it is a RUSH job. A RUSH job is typically a job that you need back within 4 hours. Otherwise you can expect a 24 hour turn-around on your project. I understand that sometimes you have clients on the other side who need something right away, and consequently you need something from a professional voiceover actor right away. I am happy to help and the quality of your project is always the same regardless of your deadline.

Laura Schreiber, Working in her broadcast ready studio on a Sunday Morning to get an IVR client what he needs!

Laura Schreiber, Working in her broadcast ready studio on a Sunday Morning to get an IVR client what he needs!

Now, how can we make this process go smoothly? I will need you to:

  • Send me your script/copy
  • Answer questions I might have for you about production including whether or not you want your files RAW or Compressed, etc
  • include your email and/or phone number
  • Because you have already paid, there is no discussion of invoice!
  • Are there daily specials or menu changes?

Well, yes and no. Occasionally folks on my newsletter get promotions, so if you help me with referrals I can help you meet your voiceover needs under budget. If you would like to join my newsletter mailing list please email me at laura@lauraschreibervoice.com.

The other “special” you will likely notice is that for sections like Toys or New Media, it says that you need to email me for a quote directly. I typically give a lot of thought to how each job is priced. In these categories in particular, they must be custom negotiated every single time. The usage issues are just too complex.

Lastly, as the GVAA rate guide changes and conversations in WOVO, our professional voice actor’s organization, progress, I will update my Menu. The purpose of this purchasing process is to make purchasing as easy as possible for my clients while maintaining industry standards. Therefore, regular updates are essential to this process.

Time to Come in:

So that’s it. I hope that I can help meet your voiceover needs today. I try my hardest to listen to what you are looking for and make every single project perfect. I get really excited for every single booking, whether it is an IVR job or a commercial, I am overjoyed to work with you. I deliver every job with a smile and am always accessible via phone, email, and text. I also offer multiple options for guided sessions including ISDN, ipDTL, Source Connect, and Skype. I hope that you LOVE what’s on the menu and I’m even happier when folks come back for seconds. Bon Appetite!

Filed Under: Client Relationships, Voiceover Tagged With: accommodating, client centered, friendly, GVAA Rates, helpful, ipDTL, ISDN, professional, RUSH Jobs, services, Skype, Source Connect, time, transparency, voiceover, voiceover purchasing

A Voiceover Pro Talks About Connections for Live Sessions

December 30, 2018 by Laura Schreiber

from ipDTL to Source Connect and Everything in Between, Laura Schreiber Talks about her preferences

So You Want to Direct Me…

The answer always is, and should always be, great! I always want to make my clients very happy, and this is just another opportunity to do so! As a full-time, professional voiceover actor, I have been set up to provide my clients with live/guided/directed sessions since I opened shop. One of my coaches used ipDTL for every session, so I felt very comfortable on that platform from the very start. I remember my first directed session like it was yesterday! It was a video game session with a German director. He wanted to use skype and their were 3 others on the other end giving me feedback. I loved working with them because I was able to give them specifically what they needed and wanted from the character that I was playing, a teenage badass called Jes, in the moment they needed it! There was no need for revisions because when the live session ended they had every line just as the wanted it. I put so much energy into each take and gave them multiple options. Having feedback as I recorded was so valuable. I was not nervous, I loved every minute. Another advantage of live sessions is that it is much easier to get to know your clients and build relationships with them when you actually work directly with their team. I learned that early on too. While you can certainly get to know clients from back and forth emails, there is nothing like actually speaking to them and working with them to make them happy. Guided sessions are fantastic and that is why I offer so many options to accommodate my clients!

ipDTL and the ISDN Bridge

I love using ipDTL. As I mentioned earlier, I started using it during my coaching many years ago and loved the clear connection and the ease of use. As I try to be a client centered service provider who makes everything as easy as possible for the folks I work with, I like that this as a service that I provide my clients free of charge for them. I simply send them a link and we are ready to go. I have never had issues with my ipDTL connection and my clients always comment on what a clear connection it is. Here is a brief video where I show how user friendly it is:

https://youtu.be/eSn2y2utYJk

I also have a direct ISDN line with my own Los Angeles phone number through an ipDTL bridge. Several of my agents said they would not sign me without an ISDN line, so this was the easiest way to solve that challenge as Verizon stopped installing new ISDN lines in the winter of 2015. I have been pleased with this as well although I have had some hiccups with the ISDN service. The owner/founder of ipDTL looked into it and found no problems with my line, so I was left befuddled.

I do also like the ipDTL facebook group. It has helped answer a lot of questions over the years! It is free and a great asset for those of us who use ipDTL often.

Source Connect

To be totally transparent, I actually signed up for Source Connect in a state of total hysteria when my ISDN would not work and I needed to connect with a studio in LA for a big commercial at that moment! Thank goodness it was up and running quickly and Source Connect saved the day. I did not initially find it as user friendly as ipDTL and needed a lot of directions and help from others. Since installing Source Connect, quite a few producers have wanted to use it which is great. The connection is extremely clear and it is also easy to use, once you know what to look for!

Skype

It seems that a lot of my overseas clients still want to use Skype. Skype is fine. It is not great, it is fine. There can be a frustrating latency issue, or lag. I also find that there can be a lot of hiccups when there are software updates. It makes me nervous to use Skype in lieu of ipDTL of Source Connect, but when a client strongly prefers this I will always accommodate. Perhaps when they are comfortable with the format this drives their preference.

Speaker Phone

I have had a handful of clients demand to use the speaker phone in my booth! My mobile phone does not work in my studio as it is so sound proof it blocks the signal. I do have a land line there instead and I can use this upon request. This is the worst option as it does not go through my pre-amp and microphone, so clients cannot hear the actual audio quality and sound. There are nuances to the recording that they will totally miss. Again, if the client is most comfortable like this I will oblige.

Sum Up

Over the years I have had a chance to do countless guided sessions. Across genres, for all sorts of projects, I have had clients direct me for everything. While most commonly they are used for commercial sessions, I had one helluva narration session where the client was paying for an hour and she intended to use every minute of it! Boy did she have me jump through hoops, it was somewhat shocking! Whether it is for commercials, narration, IVR, video games, or promos, there is one thing in common: every session should end with a very happy client!

Filed Under: Voiceover Tagged With: commercials, directed session, guided session, ipDTL, ISDN, live session, narration, professional voiceover actor, recording studio, Skype, Source Connect, video games, voiceover

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  • Laura answers every correspondence with a smile and a prompt reply. In addition to RUSH jobs and quick turnarounds, guided sessions are available and Laura works hard to make every project perfect. Do not hesitate to call or email anytime :) The one exception to this is erotica. Should you need someone for adult content, all the best to you, Laura is not your gal, do not reach out.

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