working mom

VO Horror Story

June 21, 2020 by Laura Schreiber

A Degree of Trust…

As a professional voice over actor, I can say I interact with industry contacts as just that, as a professional. I get auditions, I submit auditions. It is non-emotional. It’s business. When I connect with people on Facebook or LinkedIn, it’s business. I’m delighted, but still, it’s a business contact. Yet, there is a degree of trust that we must assume when we interact with clients and new contacts alike in the voiceover industry, right? Voice actors like myself often send recorded audio to people, whether they be clients or prospects, that we actually know very little about, and when we do this we trust that the audio we send is being used under the agreed upon terms. We trust that it is not manipulated. We trust them with our contact information. There is a lot of trust going on. For those of us who are working mothers, who have a family at home, we have a lot invested in the businesses we have built, and this trust is no joking matter.

Crossing the Line…

I will be vague as I describe a bizarre and quite disturbing incident that happened in the last week. I need to be vague to protect myself and my family, and unfortunately a friend who was dragged into the mix. The story begins on LinkedIn. Like many voice actors, I spend a lot of time connecting with prospective clients on LinkedIn. I have made some great contacts and gained wonderful clients that way, and only twice before had issues where I felt like lonely guys were a little too friendly. This incident was not that. This week a contact asked for my email so he could send an audition. Perfect, right? That is typically the goal of LinkedIn correspondance, isn’t it? The male clients sent me the “script.” I call it that because it was written as a short story, and from that he wanted me to read for three animation parts. It seemed unusual, but after years in the industry little surprises me and he wanted an improv read, 30 seconds each. No problem, I submitted and moved on and this was just one of the many auditions I was doing. Then he called me. He turned out to also live in the NYC area. He wanted help shopping his script. This is when things got weird.

At first I did not see any red flags. I connected him with an agent and she was not interested. Next I connected him with an industry friend. To protect my friend I will give very little details as she is extremely well known in the voiceover world. I was still assuming that this was completely professional. While my interactions with this guy had been completely professional and he was not flirtatious with me, my friend is single. Their interactions were flirtatious. She asked me if he was for real, and I had no idea, as I really did not know him, as we seldom do when we meet people on the internet. My friend was smart enough to google this man. She found a shocking post about him in the NY Post! He was a known scammer who served hard time for a sextortion scandal. This was one sketchy guy. While yes it is possible that he is on a path to redemption and yes everyone can change, as a working mom I had no desire to find out where he was/is on this journey and was very shaken to have had any involvement with this guy who had been calling, texting, and emailing by this point. I was further shaken that I had actually made industry contacts and friends vulnerable as well. This did not sit well in any way.

Immediate Response

My immediate response was to block him in every way I could: by phone, his email, his texts, and on social medial. This still felt, though, that it was not enough. Learning to do my research (or different research) also seemed like a step in the right direction, but when the contact was a result of research, I felt like I was spinning in circles. The problem is that when you are a working mom, a solopreneur working from home, there is no security at the front desk keeping anyone away. My dogs are more likely to kiss any one who comes to the house than threaten them. And that points to the next issue, I realized just how findable I am. I am on “google my business,” which is in my home. My home address is on client invoices and newsletters. I use my actual cell phone number.

I posted in the “Voice-Over Mamas” Facebook Group asking other working moms in voice over whether they use PO Boxes and their phone numbers. Their were quite a few established talents who do use PO Boxes, but less for safety and more for making sure that clients who pay by check always get the checks to them. It seems that everyone in the group used their real mobile phone.

I went looking to see what other businesses do to protect themselves. The only other option it so invest in a virtual office space, which a lot of LLCs, which I actually am, are doing. I found this useful article if you want more information about how to do that:

https://www.virtualpostmail.com/blog/5-ways-to-get-a-commercial-business-address-for-your-startup

The Aftermath

Besides feeling shaken, I have not changed my setup yet. I have lots of questions. I think more than changing what how I am set up, this icky feeling (for lack of a better word) will stick with me. This feeling of vulnerability is not a pleasant one and I think that when future contact behave in a way that is outside the norm I will simply pass on the opportunity. I am not desperate for work, I am established in my career. I would rather forgo something that does not seem right than expose myself and my family to potential harm.

Reflections After Presenting at the ICELW Conference on eLearning

June 14, 2020 by Laura Schreiber

Why Did I Want to Present

Last fall, which seems like a lifetime ago given how much the world has changed during the current pandemic, I began researching upcoming eLearning conferences. I was actually hoping to find more conferences in my region. As a working mom with high school aged twins, flying across the country can sometimes be a challenge. I was overjoyed when I discovered the ICELW conference was to be held at Columbia University in the city of New York, my beloved alma mater. I submitted a proposal to speak about “Best Practices to Bring Your eLearning Module To Life” from the perspective that academics and HR people who never thought they would have to work with professional voice actors like me suddenly find themselves in the position to cast and work with voice talents as professional narrators for their eLearning modules and projects. I addressed questions that they should ask every time they have a project, VO tech and why it matters, and pricing for voiceover, including where it should be and what the price indicates. My presentation went nicely and it meant a lot to be a part of the dialogue. I am very excited, however, to share some of the larger takeaways from the more scholarly presentations during the conference as I reflect on how they will shape both my work, my voice over bookings, and client interactions as the eLearning industry continues to progress.

Reimagining Learning

With an international audience and an enthusiastic crowd, there was a lot of discussion at the conference about how the advancing technology would enable content creators to re-imagine learning. David Guralnick from Kaleidoscope Learning and Columbia University talked about opportunities to use “technology to humanize learning” and went on to present a thrilling example combining AI and interactive technology. In this example, the student asked questions about Ancient Greece and the Acropolis and was able to create a scene where he was present in Ancient Greece having his questions answered. Particularly at a moment when students around the world are relying so heavily on on-line learning, this was thrilling and wonderful to see. The advantages of this were how realistic the scenario is and how clear the examples are. Clearly the new technology enables better communication of content. As a narrator, I have been working with more companies that create K-12 content in the last year, and I am sure such technology would be a huge asset to them.

Critical Thinking

As the technology available continues to improve and emerge, teaching and discussing critical thinking becomes more and more essential. Antonella Poce from Rome Tre University presented about critical thinking and digital learning. This is an issue I discuss with my own children often. Dr. Poce spoke of the importance of discerning true from false. She talked about knowing what questions to ask. My ears lit up when she said this, as a major section of my presentation was dedicated to this as well. My experience in hearing clients’ pain points is that they often did not ask the right questions at the beginning of work and consequently hired the wrong voice over actor. In her session, Dr. Poce spoke of how many tweets during the recent pandemic have been propaganda from bots. She spoke of the importance of being “correctly informed” so that we have time to do deep readings and reflect on what we learn. In that sense, we should use technology, according to Dr. Poce, towards critical and deep thinking. She also spoke of cooperation, collaboration, and creativity. When I think about my role in this creative process, as both an academic who is now a narrator of this content, I think truly understanding the character we are voicing, and the roles we are playing, opens up the opportunity to really help the end user to engage with critical content.

Interactive and New Technologies

There were multiple sessions during the ICELW conference that addressed new technologies like AI, VR, and enhanced/mixed reality. I was riveted by these sessions as well. Someone brought up that when Steve Jobs designed the first iPod, he did not do a focus group, he just knew it would be a better device and he was creating the technology to drive a potential future experience. That is what a lot of the new experiential learning technology does. There is vast potential, the sky is the limit so to speak. Michelle Cortese, a VR Product Designer at Facebook and Professor at NYU gave a thrilling demonstration of work her students are doing. I was fascinated as a former educator, as a parent, and as a working creative. I could not help but see the intersection between technology and improv, something that so many of us in voice over spend so much of our time training in. The social behaviors that occur were fascinating, and unpredictable, and again as a working creative this made me think of improv which is not something that I typically connect to my eLearning work. Although, under further analysis, the point of studying improv, is that we are supposed to bring it with us into the booth so that our reads and takes on characters are fresh and exciting. What I found so fascinating about the sample that Michelle shared is that all of the content in the VR chat was user generated and is in the moment art. It is a vision and content that comes from the user. When so much of the learning content that we work with is contrived, this opens up a world of creative possibilities for end users. Fernando Salvetti also demonstrated work with enhanced/mixed reality and I was riveted. The possibilities that are simple and user friendly are true game changers. Having worked in eLearning for years, being exposed to such projects is eye opening.

The Bottom Line

As in so many projects I am a part of, the bottom line matters. Dr. Tim Brock of the ROI Institute talked about creating a framework that balances needs and feasibility. The needs need to be defined at the beginning. This resonated with me a lot. Often voiceover is left off of the budget entirely, it’s an after thought. This was another area that I was addressing in my talk, the price of the voice over. When a company is looking at the ROI, the return on investment in the overall project, the voice over, and typically in eLearning we are talking about a narrator, needs to be a part of that calculation, from the start. As the technology continues to progress and is better and better, the voice over needs to be a part of the initial plan, not a lost minute add on. In Dr. Brock’s talk, he spoke of feasibility, and as the technology becomes more and more advanced, having an overall understanding for the get go of the feasibility certainly makes sense!

What Did I Love Most?

The ICELW conference was fantastic. This blog could have been much, much longer and I could have written about each session! I loved the sharing, enthusiastic vibe! I most loved that it was such a scholarly, international crowd. I have attended numerous eLearning conferences around the country and the talks at this conference really resonated with me. I very much look forward to keeping in touch with the others that I “met” and I hope to attend in person next year! Fingers crossed!

You Need to Calm Down

June 8, 2020 by Laura Schreiber

Not You, Me!

Do you ever listen to the Taylor Swift song “You Need to Calm Down” and think she is singing directly to you? I can’t be the only one. So as proud as I am to be a working mom running my own small business, I would be lying if I told you I was always able to separate my feelings from my work 100% of the time. I think when you are as passionate about your industry as I am about voice over, remaining detached and having good perspective all the time can be a challenge. Why does staying calm matter? Regardless of the business scenario at hand, as voice over actors we need to remain calm in order to cultivate and maintain meaningful client relationships.

Two Interactions That Got My Wheels Turning This Week

This week I had not one but two instances where I nearly lost my cool. In both cases, I was fortunate that in the time that I was venting to my family that is home with me, each issue came to a positive resolution and each time it gave me pause that I should have been calmer in my reactions.

The first instance involved a collections issue with a client who typically pays after the 90 day mark. I typically do at least one commercial per quarter with her. The terms of my work is that I expect payment NET 30. My process for collections is that clients get a friendly reminder at 30 and 60 days out. When it hits 90 days they get a letter from my lawyer. This particular clients is a pleasure to work with. She is not demanding, she is clear in her direction, and she is delightful. She just always pays late. Always. So this time the letter was sent at 90 days. Typically she responds by paying promptly. Things are, however, different now. The letter got no response. By day 105, I was very upset. I felt that after our long relationship, some communication was warranted even if she needed to let me know that she needed an extension or a payment plan. In my head I was playing out multiple scenarios, including contacting the end user and posting in our Facebook VO Red Flags Group. Then, around day 110, she responded to my lawyer with a lovely email that she had been out of the office due to the pandemic and issued payment. Done. She also wrote a nice note about how excellent my work is. So all of the time I spent thinking about how she was doing this maliciously, it was all in my head. I already knew going in that she pays on the slow side, and because of the pandemic it was slower. The take away here is not to presume to know what clients are thinking or to get emotional. Staying calm and dealing only with tangible facts without freaking out is clearly the best way to preserve long term client relationships.

Another interaction involved my reaction to client feedback for a roster I’m on. This particular roster does not pay in the high end of rates, but they are typically easy to work with and send a bulk of work. For me, one challenge that I have is that instead of just emailing me bookings, the upload all voice over assignments through a web portal. Anyway, a commercial came in for a client I have done work for before. All communication with the producers in this roster is typically through the portal. In general the reality in the voiceover industry is that there is not a lot of human interaction and when you get feedback without inflection it’s possible that there can be more or less to that feedback. My natural tendency is to jump to conclusions and become emotional. I learned this week, upon receiving repeat bookings from this roster, that unless I am told explicitly that something is wrong, everything is ok. I think when we want so badly to make our clients happy, and so rarely get any feedback at all, it is easy to have these conversations in our head. In the end, it is better to remain calm.

Finding My Inner Zen

If we have ever met in person, you would pick up right away that I do not have a calm, relaxed energy. Having spent much of my adult life in New York City, the frenetic vibe of the city always suited me just fine and if anything I thrived feeling that pulse. I will say that recent life during the pandemic has made me want to take things a little slower. Now that I am home with my family 24-7, remaining calm seems much better than getting bent out of shape over every little thing. If I let the small stuff get to me, this pandemic would be impossible to get through. I am trying to actually live by the advice I give my children. And of course, by the brilliant lyrics of Taylor Swift: “But I’ve learned a lesson that stressin’ and obsessin’ ’bout somebody else is no fun…You need to calm down, you’re being too loud.”

The More Things Change, The More Some Things in VOice Over Are Somewhat the Same…

April 12, 2020 by Laura Schreiber

My Chat With Liz…

So last night I was chatting with one of my besties who is not in voice over, Liz. Liz is one of those amazing geniuses and every conversation could go on forever because she is a goddess of her own life. A phd in chemical engineering, she is one of the most grounded people I have ever met despite her super important job at a pharmaceutical company. We were initially chatting about Unorthodox which I just finished watching on Netflix, and then the conversation shifted to work. She had hoped that my work would be positively impacted by the pandemic, and then I think Liz got an earful that she did not really want about my experience as a working creative during the Covid-19 pandemic.

My Bookings…

What I explained to Liz, and what is interesting, is that during the Pandemic I continue to book what I have always booked, there is just less of it. So what am I still booking? Commercials, eLearning, and telephony/IVR. For me, the amount of jobs I typically have in a day or even half a day on some weeks I am having total in a week. I am thankful for every single booking, but the volume of booked work for me during the pandemic has gone down. Typically, I do a lot of radio commercials. The commercials I have booked this month have been radio commercials. They have been from steady clients who continue to send work. Some are for clients here and some have been for clients abroad, as far as New Zealand.

In terms of eLearning work, again, this is for clients that I had before the pandemic started. They needed me for specific work and we had live sessions booked via source connect. They were not canceled and I was very thankful.

The IVR work that I have had come in, believe it or not, has not been covid specific! This shocked me. It was just companies that needed messages. I gather some companies do not want to invest in temporary phone systems. I would not have predicted this, but this has been the case in the past two weeks.

My Auditions….

There have been some big differences in auditions so I think I should go point by point:

Quantity: On the pay to plays that I am on there are significantly fewer auditions. I continue to get a lot of private invitations and I am thankful for that, but in terms of daily numbers of postings, there is dramatically less. There also seem to be a lot of other talents submitting right away. On Friday, for example, I got an invitation for a job that wanted 10 auditions. My kids were off from school last week. Not remote learning, just on Spring Break, so I was giving them lunch. I waited about 40 minutes to submit, which is not so long. By the time I submitted there were already 32 submissions for the listing that wanted 10!
Rush Required: I see a lot of jobs, both from agents and on pay to plays, with RUSH in the specs. The turn arounds are very fast and they need availability to record in a very short window. I do not know if expectations have shifted as they know we cannot go anywhere, but I gather a lot of new content is needed and the clients are genuinely in a hurry to put out relevant content that makes sense in light of all that has changed, and the producers just need to accommodate the clients.
Source Connect Required: More than any other time in the past 5 years, I have seen Source Connect required when jobs are posted. I am seeing requests specifically for Source Connect more than Zoom, Skype, ISDN, or ipDTL. A lot of specs tell talent not to audition if they do not have the professional, paid for version of Source Connect up and running already.
Agent Specs Are Changing: Agent specs are becoming more specific than ever before and there is a sense of no-messing around. All of the above is true of the listings that agents are sending out, and some agents are sending out job listings before they even know the rates. Listings the previously would have been LA only are now open to those of us with Source Connect. Things are shifting…

Feelings About Supporting the Community…

In general it feels like everyone is being very kind and supportive. It feels like it is a time when a lot of people are looking to reconnect. Still, I have gotten my fair share of inquiries from those new to the industry or those looking to move into voice over now. When I started in VO, I never expected free advice, and this does not seem like the time for free advice. After years of working hard to build my business and coming up with clever and innovative ways to get on rosters, with no shortcuts, I find it frustrating when those who have been curious about voiceover for five minutes feel entitled to what the rest of us came by through hard work. This is not the time to expect the keys to the castle for free. I do feel that there is a profound difference between networking and keeping in touch and crossing a line. Let’s all use this time to lift each other up, make the community stronger, and help those in our network already who need it.

People Are Saying this Is Worse Than 9/11

April 5, 2020 by Laura Schreiber

One of our oldest family friends who lost her son waiting for a heart lung transplant at CHOP the year I graduated from college said something to me years ago that stuck: never compare suffering. I keep hearing friends say that this is worse than 9/11. Having been in New York City on 9/11, even saying that out loud makes me want to vomit, and I have a hard time conceptualizing how in such a short period of time we can actually, as a collective people, go through something that is worse. So, I hope that you will forgive me if instead of blogging about voice overs or life as a working mom, today I will use my weekly blog post to attempt to deal with what I am struggling with, as others most be struggling too.

The Numbers…

Intellectually I understand that the numbers of deaths from Covid-19 in my home state of New Jersey have now surpassed those from 9/11, but even hearing this over and over it does not feel real. According to NJ.com, as of this morning 846 people have died in NJ from the Corona Virus and 704 died on 9/11. On 9/11 I was a proud NYC resident living on the Upper West Side and Teahing History on the Upper East Side. Those statistics are also not great: according to Politico yesterday, 2700 New Yorkers perished on 9/11 and as of yesterday 2935 have succumbed to the corona virus. So yes, I get it, in terms of the numbers the virus is much worse.

The Timing

If you ask most people, especially New Yorkers, where they were on 9/11, they can tell you precisely where they were and what they were doing when the towers were hit. I was with my department chair at the Nightingale-Bamford School, Kitty Gordon, for out weekly Tuesday morning. Her assistant Sharon interrupted us to tell us the news. We were shocked but we continued out meeting. I then went to teach my 8th grade American History class, and as the girls started to panic about their parents who worked in the area, I realized that my now husband then fiancee was across the street. For me, the horror of that day unraveled in a few hours. Harlan felt the impact of the second tower being hit at his desk and was up and running. Harlan saw things that day, as many New Yorkers did, that no human should ever see. He saw the giant gaping holes in the towers as they stood and he saw people making there terrifying exits. Harlan ran to the west side highway and then walked all the way up to me at Nightingale at 92nd and 5th Avenue. He was there at dismissal with his parents. Harlan and I then had to walk some students home to the west side. We were blessed. We survived as did our family.

For me, the time factor of the corona virus is different. 9/11 was a sudden shack. The attack was rapid and unexpected. In the aftermath people came together, but the attack was over. With covid-19, the attack is slow and lingering and one never really knows when it will strike and where the danger is. The pace seems to change everything. There are daily challenges and then within the struggle we grasp at silver linings. There is terror mixed with blessings. This “new normal” as so many call it is bizarre. For me, in the midst of this setting, the statistics only serve as a reminder that we are all still stuck in this, unable to go back as life to the way it was in February, which seems like a lifetime ago.

There Were No Silver Linings With 9/11

For me, I have a hard time even looking at the 9/11 memorial. I become extremely emotional. I do not like taking the path train to the World Trade Center. The made it so nice that I just feel vulnerable all over again. Having been through 9/11, it still, even today, feels too raw and I cannot feel any silver linings.

The current Corona virus situation is terrifying in a different way, but for me, the pace is slow. Even though we are surrounded by death and suffering, there have actually been some silver linings. Here is my list, maybe it will help you:

Since we are all home we got a Labrador Retriever puppy.
We are all cooking together a lot.
We are eating healthy, balance meals.
We are spending time as a family.
My husband and I are going for walks every day.
My kids are learning to do chores around the house.
We are not putting many miles on our cars.
We are polluting less.
My kids are happy not to take the train to school.

All of these silver linings are fine and dandy as long as my family gets through this unscathed. I think the hardest part for me is not seeing our extended family: my parents, my in-laws, my sister…. and we don’t know when we will see them. The unknown is scary and in this scenario it could go on and on. Never will we take wellness for granted again.

Working Mom’s New Normal

March 29, 2020 by Laura Schreiber

For those of Us Who Already Worked From Home….

As a full time voice over actor, I’ve been working for home for years. I loved being in my booth in total quiet with my dog, now dogs. Before Covid-19, I had the entire house to myself the majority of the day as both my husband and my twins commute for work and for school. Now, they are all home. The quiet his gone and there is pacing, lots of zoom sessions, conferences calls, endless meals and snacks, and even though we are a family of four humans and two dogs, it feels like what was once a delightful, calm haven is now as chaotic as a New York City train station in rush hour.

The crazy thing is that I feel like as a momtrepreneur I had really just found my groove in the past year or two. I had gotten the hang, finally, of what had to be done when, and figured out how to balance my family and professional responsibilities. And just as I got comfortable with my life, a pandemic struck and suddenly, like many, I find myself juggling many more balls than I want to manage, and none of these balls can be dropped. Really, each ball is much more like a fragile egg and represents an important segment of our life that now needs to be managed, or worse, micro-managed. From cleaning the bathrooms to grooming the dogs, all of these tasks that used to be done by others are now also mine. Not that I can’t do it, I just regret that I have to. I think we have all seen the tweet about our grandparents being called to war and we just have to sit on the couch, but with this sudden shift, at least for the mom in the family, there is not actually so much couch time.

Some Tips for Coping:

Establish boundaries. This is important both for kids and for clients. This actually is good advice that stemmed from a chat with one of my besties Shelley. Often outsiders looking in can see your family and say, “hey, you better stop that right now.” So, in my home I have always loved to work in my den and kitchen when I don’t have to be in my booth recording. Now that my twins are remote learning, they immediately wanted to spread out all over, including these spaces that I have always relished as my productive spaces. I immediately reminded them that they need to work in the dining room or there rooms. We cannot all remain silent while they are online with theirqw23 school. It just is not practical. This very important boundary has helped keep the sanity.
Likewise, clients are all working from home now and they may be testing the limits of professionalism. While I have always accommodated different time zones, as my household responsibilities have now multiplied exponentially, I need to set boundaries to work hours. It is ok to say “I wrk from 7 am to 7 pm.” These are unusual times and we have to make sure we take care of ourselves and our families.
Delegate Household Tasks. Typically, we are fortunate to have a cleaning lady. At present we are paying her not to come in. Our house is rather large and I simply cannot maintain it in the way that we are used to on my own, even if I did not have a business to run which I do. Further, as I want my kids to know how to maintain their own place and they’ll be living on their won sooner than I can believe, learning these life skills is actually really good for them. We have made a chore chart and a schedule. Certain chores are being done on certain days. Then the twins switch off. For example, yesterday Emma dusted the entire house and Jack cleaned all the knobs and handles with lysol and emptied all the trash. Today I will do all 6 bathrooms. Harlan will vacuum. Tomorrow Harlan and I will change the sheets together. As a family it is much easier than as individuals.
plan Ahead. I have been doing meal planning for a while, but this involves a new level of planning. In our area, the markets and online services have terrible shortages. Planning ahead makes it posable to avoid going without. It also makes it less stressful. My kids constantly want to know what we are having, so the schedule is reassuring to everyone.
Maintain Work/Family Schedule: Planning ahead is not just essential for meal planning, now that everyone is home and the kids need academic support and we all have to share a space, a schedule is essential to functioning as a unit and being considerate of everyone’s needs. Each member of the family, from my husband to the dogs, has a routine and needs that all overlap. Working together is a much better plan then a melt down. I mentioned at the start of this blog that I am juggling a lot more balls now. The kids teachers have been amazing about adapting the curriculum to being online, but they now want to discuss their work. They seem to be watching movies in everything from Music to History, and having a family schedule means we can enjoy these moments together. That leads me to my final point.
Find and Relish the Silver Linings: While we may all be social distancing to avail a life threatening virus, some really special time with our families and neighbors (at a distance of course) is the result of this time at home. In my family, right before this shut-in period we got a beautiful new puppy named Daisy, and she has been a great distraction. My husband typically commutes to NYC and works very long hours. Instead, he is here and each afternoon we are going for long walks together. I love every single minute with him and I know that I will miss this time so much when live as it was before resumes. I know that my kids really miss their time with their friends, and as soon as they can they will be out and about again, so I love every single moment I get that we are all together. I very much wish that this virus were not so scary and that I did not fear for the lives of the people I love the most, but in the mean time I try to focus on this gift of time with my family.