Say Cheese- Leaving the Booth for a New Opportunity
Over the years I have seen postings of other voice over actors including Tracy Lindley, Jas Patrick, Kim Handysides, Sofia Cruz and many others going to on-camera gigs and I was intrigued. I LOVE doing voice over and being behind the microphone, but as a working creative I could understand how there are a lot of over-lapping skills and I always wanted to give it a try. I had been offered a life-style modeling contract years ago, but it would have taken me out of the booth too much, and as a working mom my entire business was built around wanting to be here for my family. But, the occasional on-camera gig seems like the right fit now.
When my Denver based agent Leenda Nicole, of CatheXis, and I started talking about both on-camera opportunities and modeling opportunities that suit my career now, everything fell into place. This week I got to film my first on-camera spot, an agency promo for CatheXis, and it was great!
Rounding Up
You know how this time of year when you go to pay for something at a store and they ask you if you want to round up to support a charity? That’s what it’s like to work with Leenda, she rounds up: she asks for the best of people, her talents and clients alike, at precisely the right moment, and brings out the best in everyone. Any CatheXis talent will tell you that having Leenda as your agent is wonderful. I am fortunate that as a full-time professional I have regional representation around the United States and abroad, but CatheXis is different for several reasons. First, whether you are a voiceover actor, model, singer, or dancer, Leenda represents talent that she believes in. We all feel this way. She then creates a network where talent mentors other talent and we are all involved in the community. Volunteer work is a fundamental value of the agency. It is in this wonderful environment that my first on-camera opportunity came about.
All in the Family- Working with my Cousin and his Team
Leenda wanted to be able to pitch me as a team, not just as an on-camera actor, but also for my copy writing too. When Leenda asked about a talented video production crew that I work with, I was thrilled to recommend my cousin, Dave Scott of All Systems Go AV, in Bensalem, PA. Dave, or David, as the family calls him, and I grew up together in Philly and we have always been really close. My sister and I fuss over him as we didn’t have a little brother. When I told Leenda about David, I said that while he may be my cousin, his work is outstanding and he has an extensive background with years of training and experience. He was even the sound guy for the Pope last year! David does audio for tons of live events, including working with Steve Martin and Martin Short, and their video production, a new endeavor relative to the live event work, has produced impressive results. So, when Leenda cast us on the project together, nothing was more exciting for me! Working with my “little” cousin and his team was a dream come true in every way.
David works with two other guys in their huge facility, Chris and Adam. They are all pros and have all been at it for a long time. On the day of the shoot, I went down to their location to film since they have a green screen, teleprompter, and everything else needed to record and edit. It was also a great reason to check our David’s set up and see his team in action. These three were fantastic to work with. They are delightful, give clear directions, and are professional without being too intense.
Impressions of Being on Camera
Being on camera was a lot of fun! For me, since I have been full-time in voiceover for many years, I spent a lot of time working on my lines before the day of the filming. I thought about pacing and word emphasis a lot in advance so that when we did multiple takes, if I did not have play back like I do in my booth, which did turn out to be the case, I would be alright. I also did not want to look like I was reading, and since I’m new to the teleprompter I was concerned about that.
Chris marked where I had to stand so that I would stay in my spot in the light and in front of the camera. I tend to fidget, so I had to not fidget when I spoke, and I just tried to look cute and deliver my lines as if I were in my booth. Since I do a lot of live sessions for commercials anyway, I wasn’t nervous about that. I wish that there had been more mirrors around so that I had a sense of how I actually looked. I know I have a good side and a bad side, but I have no idea what I actually gave them because there were not mirrors. Fingers crossed I gave them my good side.
All in all, it was a lot of fun leaving the booth and going to work in person with other creatives. It was an honor to be able to represent my agency as the spokesperson in this spot. It was a dream come true to work with David and his team. I hope that this is the first of many on camera bookings that I do!
When I started out in voice over years ago, I was told that the ups and downs of the industry are can be described as “feast or famine.” I was cautioned to always set money aside for the slow times, and I always thought about the ebb and flow in terms of the finances. The flaw in this thinking, sound though it may seem, is that when the feast comes, and the voiceover g-ds shine down, it’s not the money that we have to worry about, it’s having enough hours in a single day as a working solopreneur to get the work to our clients in a timely manor. In fact, it’s more that that. Here are some issues that come up when the work suddenly pours in at once as it often does:
So, again, there is a difference between meeting your financial goal and a ton of working flooding in on a given day. I am talking about the latter, which makes the former possible, and is an entirely different ball of wax. Sometimes days go by with little work, and then all of the sudden, you might face the scenario that I faced on Wednesday, when as much work as I typically do in an entire week came in one day. I have a system when work comes in which involves entering the job into my CRM, carefully reviewing the script, preparing the invoice, recording the work, and then preparing a thoughtful delivery email, and that system is great when I have unlimited time.
I’m a pretty happy and upbeat gal, and I am genuinely appreciative of each and every one of my voice over bookings and clients, but that doesn’t mean that I don’t have to work hard to create a routine that fosters this attitude of grattitude so that the folks I work with know without a doubt how appreciated they are! This time of year is one of my favorite times of year! Not only do I get to spend more time with the people that I love, but it is also a great time to give a little something extra in the way of thanks to those who help a small business thrive! As a solopreneur, I love these special moments and find that they make all the difference!
If you have not made it clear that you are not in your booth, do not leave them guessing. Make it as easy as possible for your clients to get what they need when they need it!
Since I am almost always sending gifts to an office, My husband typically gives his opinion as well, since Harlan actually works in an office. Harlan is of the strong opinion that clients want food, particularly sinful food, and that they would not indulge in on their own. So the past few years specialty food like fudge from the Jersey shore and high-end candies from Sugarfina have made the cut. I have something very special planned for this year.
IpDTL was the first method I ever used to connect. My very first coach, Anne Ganguzza, used ipDTL for all of her sessions. So, I was very comfortable with this when I launched my business and proud to offer this to my clients. Around the time that I opened shop, I had two agents who said they would sign me if I had an ISDN line. I learned that it was no longer possible to get regular ISDN lines in my part of New Jersey. So, I use an ipDTL bridge to ISDN. I have my own direct number. Initially I was thrilled. I always test connect before a session. I have had more than one snafu. To his credit, the creator of ipDTL is very available via facebook and tries to address all issues. There is, however, a considerable time lag as he is across the pond and he never figured our why my hiccups happened. I have been fine with my regular ipDTL service but I am less than confident in my ISDN service. I will say that when I send my clients an ipDTL link and they have never used it before, they are always very impressed with how clear the connection is.
I have been very pleased with my Source Connect service. The funny-not-so-funny story is that I had to sign up for it when I had a session scheduled and my ISDN line would not connect! The producer was very kind and said it happens often and that we should try this. I work with a lot of producers now who love Source Connect and it is easy. Last week, I had a commercial session for a TV spot. There were four talents on the line at the same time. The producer had the clients in the studio with him. He actually sent as a Source Connect Now line. It was great. If you have never used this before, just don’t be shocked that if the others are not muted you will hear a slight echo. Once they mute the echo goes away and it does not effect the recording. There are also not typically latency issues with Source Connect which I really like.
I have some clients who love to use Skype and Zoom. I link them together, I suppose, because anyone could use them for anything, even outside of VO. If you are using them for voice over, be mindful to check your settings and be sure that you are coming through your pre-amp. Both of these are easy to use and for zoom if your session is under 45 minutes they are free. Skype is free as well. I find that my clients in Europe and Asia LOVE Skype and love to message on Skype! So, if you work with folks on Skype, remember to check your messages from time to time.
Funny as it sounds, I have some older Baby Boomer aged clients who just want to be on speaker phone! They do not like anything “high tech” and they want to keep it easy. If you are like me, your mobile phone may not work in your booth. That’s ok. I have a Magic Jack line for my office and that gives me a landline phone that I can bring in my booth. It is inexpensive and reliable.
As a full time professional voice over actor, I am well-aware that my clients have options, so I want to make it really easy for my VO clients to work with me! I consider my business model to be client centered, I put their needs first, and try to put myself in their shoes always. Whether they are video production companies, eLearning content providers, or agents, I want them to trust when they book me that the experience will be seamless because I want to make this as easy for them as possible. Why? I want them to come back over and over again, so I want to be their go to voice in my vocal range. Outstanding service is what sets the bar higher. Pristine audio is a given. It is assumed that the sound matches either our demos or the audition we have sent in, so the way to stand out and have clients keep coming back is to give them what they need and make the experience a delight! Here’s what I offer every time:
I assume when you hire me that you need your audio back as quickly as possible. Typically when you cast me in a project, you will immediately (my average response time is 9 to 11 minutes) get my “Seal the Deal” email that confirms all the details. This will confirm the rate, the turn around time, and any questions that I may have about the booking. Unless you tell me when you send me the booking that you don’t need it for several days, I assume you want it as soon as I can get it to you. I often have people contact me about RUSH jobs and tell me that they need it “right away.” To me, that implies they need me to stop what I am working on and record their project. For that I add a $50 RUSH fee. Otherwise, I typically will have your job back to you in four to six hours. If it will be longer, the exceptions are if I am on location somewhere and I let you know. Always. Right away.
In an industry where clients have choices, customer service matters! I want my clients to know how much I appreciate every opportunity, and I want to make it as easy as possible for them to work with me. I think back to times I have had to buy a gift for someone and hesitated because of the wait at the store or how long it took the clerk to wrap the gift. At the end of the day, I want my service to match the quality of my audio: outstanding is the only option.
Today, I see my children sprawled across their bed surrounded by multiple devices. They read a lot but they only read books when a teacher gives them an actual book. Instead they read on many devices, seemingly at once. They will have their phone out, their computer out, and an iPad out, and they will be working on multiple screens getting input from all of them. To say that I am both baffled and simultaneously concerned about them getting cancer from all of the electronics is one thing, but the point is, as someone who deals with eLearning content all of the time, that this generation absorbs content differently than Gen-Xers.
A few years ago I started to notice a big shift to mobile learning. I attended an eLearning Guild conference in San Diego in June of 2017 and the entire focus of the conference was on everything mobile! Now companies could train the employees anywhere, anytime, and why not have fun in the process. Gamification became a big buzzword. At that point, we went from just being narrators as voiceover actors, to really giving the content creators and instructional designers the characters for the roles that they needed.
