Common Beliefs or Misconceptions in Voice Over
When I started in voice over years ago, I remember thinking that when I had an agent I will have “made it.” I remember Screwing Up is Part of Success”one of my coaches telling me that she worked for five years before she had her first agent, so that I could align my expectations. At that point, I did not even know about managers. I was lucky, I was able to get on quite a few agents rosters pretty early in my voiceover career. As a working professional, I would hear a lot of chatter on social media about various agents and managers and how to get signed, as if somehow getting on the roster would lead to the ultimate success.
While I understood early on that being represented by these wonderful regional agents meant that I had more opportunities available to audition for, I was in no way guaranteed success. I did not understand that having a manager was not the same thing. I had hoped, quite naively, that as the manager took both a monthly retainer and a percentage of booked work, they would work harder to make deals happen. Boy, was I wrong. More than a year after I severed ties with my manager, I am still undoing the damage that was done. Here is just a glimpse of the reality of what choosing the wrong person to represent you can end up like.
The Email…
Like most successful female voice talents, I do a lot of direct emails. One of the groups of people I target are radio station managers and program directors to grow my radio imaging business. This week I reached out to a station manager again who had wanted to sign me for a monthly retainer in 2019. In 2019 “Mike” called me. We chatted and he was ready to move forward. I handed him off to my manager and never heard from him again. This week, in response to my friendly email check in, I received this message:
Hi Laura,
Sorry, I did not. Last year when I was interested in working with you, I was told that our station was not big enough for your services. That’s why I have not followed up.
This email got me very upset for several reasons. First, I was ready to move forward, my manager who was supposed to represent me, acted in a way that did not represent me. Next, I lost this station which would have been a monthly retainer. Third, this was not only a loss of revenue, it reflected badly on my business and my brand. Fourth, and perhaps most upsetting, this was one of six stations in a six week period that my manager blew deals with. Six stations, that would have ranged between $150 and $500 in monthly retainers, yet I was contractually obligated to pay him his monthly retainer for the remainder of the year. So, let’s dive deeper.
If I Had Leads, Why Sign With A Manager in the First Place?
There were two main reasons I signed with this manager. First, as a working creative and small business owner, one of the hardest aspects of the job is negotiating rates. I have always worked to maintain industry standard rates, often siting both the GVAA Rate Guide and the GFTB Rate Guide to clients. I had felt that I was low-balled on the the last few imaging retainers I had negotiated prior to my talks with the manager. I did not feel that it was related to my ability or experience, it just seemed that I kept getting the same sob story from every single station. None of them had any money. They all wanted so much for so little. It was crazy. I had hoped that with the manager negotiating the rates, each station would be in the ball park of the rates cards, even if the manager now got a cut.
My other hope was that if I was able to seal the deal with more lucrative stations because of the manager, then some of the top agencies like Atlas or CESD would take notice of me and would sign me. I have felt so close to making this step, and just needed something to push me over the edge. I saw other very well known and amazingly talented voice actors post that they were booking stations with the help of this manager. They were then getting repped by these agencies. I also knew some talents at these agencies who were on this mangers roster. It was not hard to connect the dots and in truth did not even seem like a leap of faith. It seemed like a common sense, savvy move. Well, sometimes the evidence can be very misleading.
the Damage
I signed with this manager specifically for the Radio Imaging part of my business in January 2019. Within the first week, I sent him 5 leads of stations who wanted to sign me and wanted to negotiate retainers. The email above was a call I got a week later. Of these leads, my manager destroyed every single one of them. I was not on the calls. I had empowered him to speak on my behalf. The email above “I was told that our station was not big enough for your services.” is a glimpse of how these prospects were treated in my name. Was this the road to the big agencies? No. Worse, when he tried to renegotiate the stations I had, I lost them. There were other odd quirks about the manager. He wanted any auditions to be professionally mastered, which was an added expense. He also sent Sound and Fury auditions, but I get those from other agents, so now I was paying him to get auditions I was already getting. It was terrible. I realized early on and I was stuck. I basically had to stop soliciting all Radio Imaging business or it would be tied to him. Years of hard work and planning came to a screeching halt. Be careful who you pick to represent you.
Undoing the Damage
First I had to wait until I could give him notice as per my contract. As soon as I legally could, I did. Then, as soon as I was legally out of contract, on 1/20/2020. I began reaching out to stations to tell them I was no longer with the manager and that if they were so inclined they could negotiate directly with me to learn my market availability. It was too soon, there were no bites. No one would even reply. I continue to circle back to the stations that were interested. Now I have updated my demo, and my hope is that with some time, and fresh branding, I can rebuild.
Lessons Learned
THE BEST PERSON TO SPEAK FOR ME IS ME. If you want clients to get to know you and how great you are, then you have to be the one to work with them. If you really feel that you need someone to negotiate on your behalf, you had better make sure you know the tone and tenor of what they are saying
Voice over is a competitive industry, and being a professional female voice over who books mostly commercials and eLearning is something I am very proud of, but it takes daily effort- all day. Every day. I often work weekends. I often work odd hours. And every time I do, I am proud because it means that my small business is succeeding. In order to stay on top of my VO game, it seems like December is the perfect time to reflect on what is working and what could work better. After all, if I’m going to devote to much of my life to pursuing this passion, I want to do as well as I possibly can in voiceover.
Auditions
Late Friday afternoon I was in my booth recoding a bunch of agent auditions that had come in. Initially I felt fine. I had completed all of my booked work and I wanted to submit a few more reads before I called it a day. I typically don’t have a lot of mouth clicks when I record. I do run Izotope RX7 as part of my effects stack, which takes care of whatever clicks there are, but I tend to stay hydrated and am not so clicky, especially since I gave up caffeine. I noticed that even though my noise floor was the same as it always is, I had a crazy amount of spikes and clicks present that I do not typically see. This was 3 to 5 minutes before I became violently ill and had to run from the booth, I could see what I had no idea was about the be a horrible case of food poisoning, in my audio!
As a small business owner, I work all the time. Typically on the weekends I work less, but I still work at points every day. This food poisoning forced me to pause. I was not even sure on Saturday if I would be ok for my like sessions on Monday, but I know realize I will be. Talking is hard, sitting up is hard. Sometimes the forced rest is essential to get back to where we were. I guess it is an opportunity to reset- to restart. In truth I have no other option, when one is so dizzy that going up and down the stairs feels unsafe, the rest is the only option. In lieu of any work, I laid on the sofa in my den surrounded by my dogs and tried not o move at all.
Some days I wake up with a burst of energy and ready to get to work. Other days I am less energetic, but regardless, the outcome is the same: I do my thang in the booth. I’ll explain. I am pretty regimented when it comes to sticking to my voice over routine, and that routine enables me to balance both my mom tasks and my business tasks in a way that I am comfortable with. Most days follow the same pattern, with slight variation by day of the week. But some days, I am less “into it” than others. I was thinking it through the other morning and I thought this was a matter of inspiration. I was walking my dogs one day this week with my friend Melanie and she was telling me she felt the same way, that feeling when you just can’t get started. Melanie is a successful New York attorney who works extremely long days. While her career path is decidedly different than mine is as a working creative, this got my wheels turning. Both of us are working moms. Both of us work long days every day. And both of us build our household responsibilities into our professional goals. What, then, is the secret sauce? It came to me that while I often think of things only in terms of the presence and lack of inspiration, it is actually the ability to sustain the magic of the intersection of motivation and inspiration that makes success happen.
I will still also take care of myself too. I want to teach my children that is well. I will blow out my hair, put on some make up, do my nails, and do pilates. If I fall apart, how can I take care of the needs of so many others? Worse, what kind of example am I setting as a mother. So here I am, hanging out at this intersection I realized I love being at but only just named. And now that I’ve found it, I’m not going anywhere!!
This week was one of those weeks that all moms dread. Jack, the younger of my twins, had to have emergency GI surgery that involved an over night hospital stay. He had a rare intestinal problem that he was born with but was not an issue until now, at age 17. The suffering that led up to the surgery was great, and the surgery was pretty major. In truth the surgery was a bit of a relief as it made all of us feel that Jack was now on a path to wellness, including Jack.
The Struggle has meaningWhen Jack went in the hospital I went back and forth about whether or not to put an “out of office” reply on my email or to continue responding to clients email by email. The day of his procedure, I had two voice over bookings come in that could wait until the next day, so I waited. I was fortunate that the bookings were both from long-standing clients that I felt comfortable telling I needed to delay recording. While in the hospital, I was able to do busy work tasks like web site updates that I had already made lists about and organized. I was not able to do marketing and correspondence. Creative work that required thought and patience just wasn’t going to happen while waiting for a doctor to come out and talk to me. My heart just was not in it. So, in some respects I was able to maintain business functions while Jack was in the hospital and with other tasks I was not.
While I may have figured out how to manage my business responsibilities while Jack has been recuperating, doing that while also managing my home life has been tricky. I typically cook for my family. They fend for themselves for breakfast and lunch, and I prepare dinners. I now have to take care of Jack all day every day, and frankly I don’t feel like cooking. I did make quiche one night, but the rest of the nights we have gotten takeout. It’s the sum total of managing everything that is tricky, including: laundry, cleaning, homework help, bills, putting everything away, the dishes, and the list just keeps going. And I often feel that as soon as I finish one thing around the house, there are ten others waiting for me. I have a daily regimen chopping vegetables and filling kongs to freeze for my dogs, and all these little things add up. With Jack recovering and work, it’s a lot.
As a full-time working mom, we juggle. That is what we have always done and I know that I will get through, but when you have a routine, and that routine changes, it is hard. I am profoundly thankful that my daughter and my husband are helpful, but if all of this happened and it were not a pandemic, I know my mom and sister would be here for added support too. I really miss that. So I will continue to do what working moms all over do, juggle. I will find new ways of getting it all done, of making it all work, of getting my work work done, my house work done, and making sure my family feels loved and secure.
Kramer is so excited to make a deal that he doesn’t hesitate to jump at 25%. I think this happens a lot in voiceover, especially with newbies, and especially when times are slow. You have to know your value and you have to know and more importantly understand industry standard rates. First the client asked me for a quote. We had a back and forth that went like this:
Here, Mr. Seinfeld did not appreciate the value that Kramer was bringing to the table. His perspective was very one-sided. Often clients need to be educated. When Mr. Seinfeld is in the kitchen talking to Mrs. Seinfeld, they only see the value of their product, they show little understanding of the service that Kramer is providing them with his knowledge of the marketplace. In voice over, some clients do not understand why usage matters. This is why it is always important to invoice for both usage and your session fee on your invoice Every. Single. Time. I have other clients who understand perfectly why it matters and what they are paying for but think that if they are in a very small local area or if their client has a smaller budget then none of that matters. In some instances, for folks who are new to casting voice over actors, they do not understand that they are casting professionals with thousands of dollars in equipment, years of coaching, broadcast ready home studios, and all that we have invested in our businesses. So, as a voice talent, you have to decide what you can live with and what you can’t.
Kramer got good, solid feedback from George. Kramer listened to George. He was inspired by George to go back to Mr. Seinfeld and talk about the terms again. In George, he had a friend he could count on. Who are your industry friends? This is extremely important in voice over. This is no small thing. This is why conferences, holiday parties, and Uncle Roy’s annual BBQ all matter! When I have these negotiation issues I can talk to my accountability group, the ladies of the “VO Powerhouse” as we call ourselves or I reach out to Maria Pendolino and you can actually schedule consultations with Maria to help you bid. I like talking it through with friends because sometimes I need the right words so that I don’t seem like a crazy person. After all, do you want to seem like Kramer when you go back to your clients to “educate”them? I don’t think so.
Both Kramer and Mr. Seinfeld wanted to renegotiate. But there is a right way to say something and a wrong way, and these two, well…they do not really exemplify a way that a successful small business owner typically will build a meaningful relationship with a client. More than getting the rate that is best for you and best for the voice over industry, you also want a client and not a single gig. If you carry yourself like Kramer, or George, you are not likely to build lasting and meaningful client relationships. There is nothing wrong with taking the time to work through something. This week I was able to get my clients to double their offer. While it was lower than my initial quote, it was much higher than their initial offer, and it is a number I am comfortable stepping up to the mic for. Be positive, polite, and straightforward. Know what you are willing to do and be firm about your boundaries. And then book, book, book!
