How Something That Seemed So Right Could Go So Wrong
When I first heard about the sales funnel for voice over, I was elated. Basically, their funnel drew me in and it worked instantly. I had several thoughts. First, I loved the idea of paying less for pay to plays. I thought by starting a funnel I could change my pay to play strategy. To be clear, I do not think there is a voice over reality in which pay to plays cease to exist, I simply wanted to be less dependent on them. Next, I loved the idea of positioning myself to be found by the people who were hiring me. In all my years as a full-time actor, I spend A LOT of time doing direct marketing, and we all know this can be a craps shoot, a big roll of the dice. The sales funnel was appealing because I had hoped that through the marketing expertise of the folks I hired the people who needed me would find me and I could focus on what I love to do most, recording and coaching. It sounds great, right?
Perhaps I was also very willing to try because I very much liked and trusted the team I was working with. Rob is very well-known in the industry for his legal expertise and his daughter Mary seems quite savvy. I have put my own kids to work for me in the past and I loved that it was a father-daughter team and their vibe was great. I felt like we could make magic together.
Maybe I Jumped the Gun
In retrospect, Rob and Mary’s sample size at the time that I worked with them was NOT big enough. They had great success with ONE other voice talent who made back his investment in the first month. One. They also had their funnel running to draw in voice over actors and coaches like me, and it worked. Rob told me repeatedly that he had to turn the funnel off within days of running and as he was so booked and the he would have to do the same for me. Perhaps I should have waited until they had worked with more of these other talents to see what their results were before signing on for a three month deal. Or perhaps I should have opted for their one month option. I can say with certainty that signing up for a three month sales funnel with only one person prior was based on a lot of optimism and not a lot of numbers and I have never before in my business career made a snap decision like that.
So you must be wondering how a gal who has made spreadsheets for every single choice in her career, from who to do demos with to which microphone to buy, could make this choice so capriciously? One propelling factor was the lofty financial goal that Rob had set for the funnel. It was so high that I would have covered my daughter’s college tuition in one month, and my son’s by month four. When I heard the numbers, I felt determined to try. Who could pass this up if I could really earn that much from the funnel? I do, after all, have goals that I am determined to reach and this funnel sure sounded like a quick fix.
My Actual Experience
While working with Rob and Mary was as expected in terms of their bed-side manner, and they were responsive and kind, Rob over-promised and under-delivered in terms of the result of the funnel. It was actually shocking. We would look at the same numbers, and they would have a completely different analysis of them. Keep in mind the funnel was supposed to bring in dream clients with large budgets. It was supposed to weed out the undesirables. This was NOT my experience. My experience with the opposite. My dream clients were no where to be found. I had multiple people sign up for calls and not show up. I sent follow up emails and texts to those no-shows. After several weeks I had THREE total calls. One lady thought it was a job interview. One call was actually someone who was interested but did not move forward. The third was a man who had been on unemployed and just took a job as a janitor. He had a very limited budget and knew nothing about voice over and it seemed exploitative to even be talking to him.
Sadly, the funnel was not achieving its goals. It was disappointing. Rob, Mary, and I had a different perspective on how the funnel was working. We parted ways and I was thankful for the funnel to end. I lost both money and time.
I know another long-time VoiceOver professional and coach who started a funnel just after I did. Instead of directing her funnel toward coaching clients, she was going after automotive clients and attempting to market her automotive demo. Like me, she also stopped her funnel and parted ways with the team.
Final Thoughts
The most established member of our accountability group, Kim, has long cautioned that the VO community is always looking for “the next big thing”, and when it comes out we all jump on the band wagon. This happens every few years. It happened with voiceovers.com. I think, in the end, the sales funnel was like that for me. I was looking for the magic bullet, a quick fix. Instead I learned a lesson about listening to those who have been around and seen more. Next time I will slow down and wait for the hard data.
Learning to actually incorporate breathing was hard. Voice actors need to learn how to breath and when to breathe. But being told to breath from your diaphragm and then automatically doing it at all the right places in the script are two very different things. That’s why this week fellow voice over coach Diana Birdsall and I invited Michelle Blenker into our Clubhouse room “Ask the VO Coaches.”
We were eager to ask Michelle about vocal fatigue. Whether you are auditioning or doing booked work, often your voice feels tired as the day goes on. Our voice is a delicate instrument, Michelle explained. She said our entire being is used when we do voice over. We use our body but our vocal cords take the brunt of what we do so we need to use our whole body to support them. As we bring air into our larynx, we want the air to float through and we don’t want to push air in. She suggests that we reframe our thoughts about where our voice comes from and focus on the diaphragm.
In order to increase this amount, you need to learn how to stand. Then, you need to engage your ribs and fill them more deeply with air. Lastly, you need to control how quickly the air is exhaled. When you learn to use your resonators properly, which are found in your sinuses and more, many voice talents discover that their true voice is actually higher than they realized.
It seems like that raspy sound is still popular. Still, just because they ask for it, this does not mean you have to provide it if that is not your natural vocal tone. When we speak, our vocal cords vibrate and bump into each other to create sounds. When this happens, we can get nodules. Then, the vocal cords don’t open and close properly. To prevent rasp, there is an exercise you can do:
One of our attendees asked a question about promo reads. He said that when he tried to get deep resonance he loses his breath. Michelle confirmed that he stands and he said yes. She directed him to put one foot in front of the other. Then, he was told to tuck his bottom under to expand the back ribs. Michelle said that as he releases his breath he needs to control it and let it come through more slowly. She then told him to do the above exercise in the tucked stance, letting the air flow in and out like a balloon.
In general, the platform you are on matters! Some pay-to-plays and even many rosters do not allow you direct interaction with the clients. The client belongs to them, not you. Their goal is for the client to come back to their site, to their platform. You, the paying talent, are only a means to that end. Other pay-to-plays, in contrast, let you interact directly with your client. Do your homework and start booking on those sites. Wouldn’t it be great if the next time the client needed you they just came directly to you, and you did not even need to audition? And wouldn’t it be great if that happened over and over with multiple clients? That’s how you build a business!
So let’s go back to this client that you’ve booked on this pay to play for a commercial that you can interact directly with. Let’s say this job comes in on a Saturday and it’s a “Rush” job. Do you actually have anything else going on? Did you really need to re-shuffle your life to accommodate them? To me, if the client is already paying a nice rate, I would rather dazzle them with my super fast turn-around time and ease of availability than nickel and dime them. After all, how does it make you feel when you are charged extra for every little thing by a service provider? Instead, make it easy for the client to get exactly what they need as soon as they need it. Do an awesome job right away. Do you know what will happen if you do your job well and quickly? The client will be happy.
In the course of your email discourse, try to start getting to know your client. You can start with the basics: ask them how they are and share a tidbit about your day or your week. If you live in a different region, chats about the weather can actually be riveting. I happen to be a working mom, so I love bringing that into the fold.
Every job matters. Clients have a choice when casting and we are lucky to book what we book. An attitude of gratitude goes a long way. At the very least, send a hand-written thank you card. If you have an international client, send a virtual card. Let them know that you appreciate their business and act as if you are part of their team, because you are! Wish them well when presenting the finished audio, and mention your next collaboration. And in thanks. Sometimes, for larger projects, a thank you gift is appropriate. From agents to project managers to video producers to creative directors, it depends who you are working with and what the project was, but I have sent gifts ranging from Starbucks gift cards to chocolate to giant containers of popcorn.
Make sure to maintain a relationship with your clients! You already know they like you, they already cast you once! So, don’t lose contact. Sometimes newsletters are great for reminding them that you are still available. More personal quarterly check-ins are, however, extremely important. You can share a tid-bit of wrk that might be relevant to them as well. You can check out their social media and new content and engage and comment on it. It’s really important to be genuine and actually have something to say, but it’s also important to simple stay top of mind. Your voice many not be perfect for every project, but you don’t want to miss out on a casting simply because the client has forgotten that you exist. Be present. Engage. Be the talent they are thrilled to hear from.
