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Client Relationships

Working From Home Benefits Both Voiceover Clients and My Family

March 17, 2019 by Laura Schreiber

https://youtu.be/E8dGhJvOikI

The Joys of Working from Home

It’s Sunday Morning. I’m sitting in the kitchen and my high school aged twins are sitting next to me at the kitchen island working on their Social Studies term papers. I have this blog to write and then I have to send two clients quotes for jobs and do some marketing work. To me, this is heaven. I can do every bit of work that I need to do right next to Emma and Jack. I can help them with citations on their paper, chat occasionally, all while plugging away at my work. As a full-time professional voiceover actor, nothing delights me more than time like this. I had dreamt of a pursuing a voiceover career for many years before I was brave enough to build one, and the hope that it would work out this way and I would be available for my children while still working full-time to help support my family is ultimately what game me the confidence to aggressively go after my dreams.

How is this an Asset for my clients?

It’s obvious why working from home is great for a mom, but I have realized over my years in the voiceover industry that working from home is a tremendous asset to my clients as well. In voiceover we work across time zones, having clients not just in other states but typically in other countries from Canada to Europe. Actually, my very first client years ago was in Islamabad, Pakistan! I have done repeat work for a client in Vancouver as well as for a client in the south of France. They need their audio when they need it, and as I always accommodate “rush” jobs, this often means working at add hours. One night, I was in bed under the covers watching tv with my husband. It was about 10:30 east coast time. A new client called from LA. He worked at a video production company and needed a sizzle reel. He needed it within the hour. I happily hopped out of bed and popped down to my booth and recorded it for him. I was genuinely delighted to do it. This is why working from home is of great value to clients. They are often given almost impossible deadlines by their clients. If my broadcast ready studio were not in-home, I couldn’t meet such demands. But, whether it’s 5:30 AM before I feed the kids breakfast or 10 PM before I go to sleep, I can meet the needs of clients when they need it and I know this provides added value to my service!

Why I chose this…

In truth, when I went into voiceover, my decision was based on a passion for the industry and on the hope that this would be ideal for my family. My husband commutes daily to work in NYC. He is an attorney at a law firm in mid-town. When my kids were little, it seemed highly impractical for both of us to shlep to the city every day. With neither of our mothers nearby as backups, who would be here if the kids got sick or hurt at school? But it was more than that. I wanted to be the one who got to pick them up. I also wanted very much to be there for science fairs and history days. I didn’t want to miss a single event in my precious twins’ lives. So we had to find a way to reconcile these parental yearnings with our very real financial needs. Out of it came my voiceover career. I work extremely long days. I am typically in my booth recording before my husband wakes up and I am often still at it after dinner. But, I also have the luxury of picking my kids up from the train (they now commute too) and going to every school event. Can I make it to everything? Almost. But as I write this post my Emma is right next to me and my little dog Violet is on my lap. I could not ask for more.

Do I have it all figured Out?

No. I have some things figured out. I order my groceries online and they are delivered. My husband has become increasingly more helpful. I do not finish everything that I have to every day. I wish that I could figure out how to get my work done and see my friends more. I do not like to go out on week nights ever, except to workout. I tend to only workout with my kids so that I am giving them time. I am quite tired. I often wish that I had auditioned more in a day or I run out of energy and I don’t cook dinner. I have tried to stop drinking coffee. I still drink coffee. We have been getting A LOT of takeout. Thank heavens for Uber Eats. But I am doing my best for both my clients and my kids and I give my family a lot of love. Somedays I feel like I am not juggling well. Then I look at my client list, which I built from nothing, and I look at my kids, who are really, really sweet, and I try to calm down, just a little.

Filed Under: About Me, Client Relationships Tagged With: Home Studio, momtrepreneur, professional voiceover, RUSH Jobs, solopreneur, VO, voiceover, work at home, working mom

Building Client Relationships: What Will Make Your Voiceover Client Love You!

March 10, 2019 by Laura Schreiber

https://youtu.be/KqSzKo4FCmM

Booking Work is Great, But Repeat Clients Are Event Better

Every time a job comes in for a voiceover actor it is a good day! Jobs for us come from many different sources, but it can be simplified by saying a job is either from a new client or from a repeat client. For me, about 70% of my work is from repeat business. I’m not sure how this compares to the rest of the industry, but I am delighted that folks keep coming back! When a new client sends me work, it is my hope that it is just the beginning of our work together and I do everything that I can to make them happy. So, what are some of the tips and tricks to keeping my voiceover clients coming back for more?

Case Study of Now Foods

https://youtu.be/3ms1v_QtUcc

I thought to best way to understand what works, is by doing a case study of a client I have had the pleasure of working with a lot in the past year. Let’s look at my work with NOW Foods. Above is just one of quite a few projects I have done for them. Initially I booked the gig from a cattle call audition on Voices123. A video production company hired me. I loved their team and the project went well. There were no revisions or pickups and they were great to work with. I followed up with a thank you not and that was that.

A few months later that same producer reached out and said the company wanted to work with me directly and asked if I minded. I said I was happy to do whatever was easy for them. To my delight the company reached out and I have had the opportunity to work with them several times. I have made it a point to be:

  • responsive
  • have fast turnarounds
  • friendly
  • appreciative of the work

I think the combination of all of these factors is critical to building lasting client relationships.

Quality of Work

Do a good job! Every job that you do must be outstanding. Whether the job pays a small amount or a small fortune, treat them all the same. You never know which client with the small job today will have a years worth of work tomorrow. Every bit of audio you send out should have the same audio quality: pristine. Do not ever cut corners with your equipment and software. At the end of the day, if does not matter how sweet you are, you are only as good as you sound and if you don’t sound great your clients will never be happy and they will never call again, even if you are the nicest person on the planet.

Relationship Building

You actually have to put effort into building relationships. Some folks in the industry are friendlier than others. I have made an effort to visit clients when I travel. For example, I had a chance to see a regular eLearning client at DevLearn in Las Vegas this past fall. Since they are based in the MidWest, it meant so much to me to be able to catch up in person. I went to visit another client that I do regular narration work for when I went to Orlando for an eLearning Guild conference last year. I spend time talking to my clients, whether it is at the start of a guided session or during an actual phone call. Put simply, if you don’t talk to them, you can’t possibly get to know them.

It has also helped me to get to know my clients by reading their “about” sections on their websites. These are often even more personal than what they might share on LinkedIn and I am often amazed by how much we have in common. For instance, it is not only amazing how many of my clients have dogs, but how many of them bring their dogs to work! This makes it so easy to genuinely connect with the people I work with. I also always send both follow up emails and follow up notes. I believe it is essential that your clients know how invested you are in their project and that you are there for them to the end!

Be A Talent they Can Count On…

If you want to be a client’s go to talent, then you need to be someone they know they can count on all the way through the project! Revisions, pickups, and turnaround time all matter! They matter a lot because we all know that folks make script changes. Their teams just change their minds. It has nothing to do with us, most of the time, it just happens. And then sometimes they have no flexibly and need those new recordings right away. So, if we want to make them happy, we will take care of all of this in a jiffy. We will do it with a smile, and we will make it easy for them. And when you are this “Angel of Voiceover,” i promise they will fall in love!

Filed Under: About Me, Client Relationships Tagged With: clients, clients relationships, delivery, elearning, guided sessions, narration, pickups, professional voiceover actor, quality, tips, turnaround time, voiceover

Top Reasons to Avoid Cheap Voiceover

February 24, 2019 by Laura Schreiber

Sometimes you realize from the start of a project that you need to hire a professional voiceover actor. But other times, the voiceover is an after thought and much of the budget for a project is almost gone. Then the production team realizes that they need a voiceover talent. They scramble to find someone who is willing to work within their meager budget. They may have very advanced technology, spent a ton on instructional design or graphics, but now this very essential element is overlooked! Let me flesh out why it is better to go back to your client and re-budget for voiceover than to look for a cheap voiceover actor. You will never be happy if you hire a low budget talent!

https://youtu.be/NioTrxhw-C8

1.You want pristine audio quality and a cheap voiceover talent will not deliver that.

Why? Anyone who has invested thousands of dollars in their studio is someone who cares about quality. They understand that the quality of their equipment impacts the quality of the finished audio they produce and consequently would never settle for sub-standard rates. When I decided to work in voiceover full time, I had a custom studio built. I paid my contractor to coordinate with not one but with two audio engineers: George Whittam and Roy Yokelson. This way, the sound in my booth was designed from the start to be outstanding.

Over the years that I have been in business, I have made countless equipment upgrades. I now use a Neumann TLM 103 and an Avalon M5. I am confident that the combination of this microphone and this preamp give my clients pristine audio on every single job that I record. As some of my radio clients like the audio sent RAW, my sound quality is outstanding with these devices. Having made this investment in my business, I would never lower my standards by working with folks who under pay. I am so proud of the audio that I deliver, and as they are receiving audio completed in a broadcast-ready studio, the rates I charge reflect that.

2. You want a well-trained professional voiceover actor, and a well-trained talent will never accept cheap of low rates.

I always wonder if our clients think about this, but it takes a lot of training to go into voiceover successfully and most of us continue training and ongoing professional development. Top coaches start at $150 per hour and charge upwards from there. Imagine that for each demo we likely had upwards of 20 hours of coaching, and think about how many demos we all have on our websites! Those conversational, authentic, relatable reads that sound so natural? Well, believe it or not, we did not just wake up knowing how to do that! And just like our equipment, after investing so much in coaching, our voiceover rates reflect the level of training we have had.

3. You hire talents based on excellent demos, so why would someone spend thousands on their demo and then settle for cheap rates?

Our demos are our calling cards. There are trends in demos to be sure. For example, right now our first spot is supposed to be short. We are trying to show a change in emotion. Regardless of genre, the demos show case a variety of reads. This is true across the board. In voiceover, different demo producers are sought after depending on the genre. They typically charge well over $1800 per demo. Again, in order to thrive in voiceover, we all have multiple demos. So, if we are willing to invest that much money in ourselves, we need to book jobs that will enable us to build a sustainable income. We are not looking for a race to the bottom.

4. You want to work with a team player who maintains industry standards, and a cheap voiceover actor undermines the entire system.

Voiceover actors typically work alone, all day, in padded foam booths at home. Most of us are super friendly folks who are eager to be a part of your team! We are looking to build long term relationships and work with you over and over again:) But guess what, we are also part of another team: the voiceover community! And the voiceover world is pretty close knit and supportive! We are in constant contact through social media and we talk about rates all the time. We help each other sort out tricky situations and we share rate guides. Just as you want to hire team players in your office, you want someone with that mentality as your voiceover talent too! You would never want to work with someone who is willing to throw their industry friends under the bus for a quick $50, right? Wouldn’t that make you suspicious? Instead you want the talent who shares the professional rate guide and explains what their standard rates are based on.

Best of luck to you in your voiceover endeavors!

Filed Under: Client Relationships, Voiceover Tagged With: actor, Avalon M5, cheap voiceover, commercials, equipment, industry standards, narration, Neumann TLM 103, professional voiceover actor, quality, rates, RAW, studio, talent, training, voiceover

Voiceover Purchasing Made Simple

February 17, 2019 by Laura Schreiber

https://youtu.be/bpGGqOU4pWg

What can I serve you today?

In one of my “Wonderful Wednesday” (as I like to call them) Women’s group meetings, my friend Shelley told us about a friend of hers who wakes up every day to several voiceover jobs in his inbox. He had created what to me, a foodie at heart, could only be described as a “menu” of voiceover services. The only word that came to mind was BRILLIANT! Clients can choose what they need, meeting industry standards of usage, add it to their shopping cart, and the work comes in! Sounds perfect, right? The only problem with this menu, is that my clients have not started asking for service this way yet! So, if you still have not discovered my “SERVICES” Page, come in on, We’re open 24 hours a day, 7 days a week! I’m happy to work with you and as a full-time professional voiceover actor, I am super enthusiastic about this purchasing option for you! It can be found right here:

Services

What were the goals of this voiceover purchasing system?

    • First and foremost, my goal is to be extremely helpful to my clients! I always want to get them what they need as quickly as they need it.
    • Transparency is very important to me. I am always consistent in what I charge folks. When asked what I base my rates on, I always send a link to the GVAA rates card.

  • I always want my website to be user-friendly. Besides trying to offer up to date samples to help showcase my work and ability, sometimes clients need inspiration and ideas and the samples and demos are their for that as well.
  • This menu was create to make voiceover shopping or purchasing as easy as one, two, three. As per the above video, you simply go to your category, select the item, add it to your cart, and voila. Within hours you will have your finished audio!
  • We never seem to have enough time in the day, right? My hope is that this purchasing option saves you time as well!

Can I accommodate RUSH jobs with this?

ABSOLUTELY, YES! The purpose of simplifying the voiceover purchasing process is for my clients go get the pristine audio that they need as soon as possible. I typically can accommodate RUSH jobs, you just need to let me know when you book that it is a RUSH job. A RUSH job is typically a job that you need back within 4 hours. Otherwise you can expect a 24 hour turn-around on your project. I understand that sometimes you have clients on the other side who need something right away, and consequently you need something from a professional voiceover actor right away. I am happy to help and the quality of your project is always the same regardless of your deadline.

Laura Schreiber, Working in her broadcast ready studio on a Sunday Morning to get an IVR client what he needs!

Laura Schreiber, Working in her broadcast ready studio on a Sunday Morning to get an IVR client what he needs!

Now, how can we make this process go smoothly? I will need you to:

  • Send me your script/copy
  • Answer questions I might have for you about production including whether or not you want your files RAW or Compressed, etc
  • include your email and/or phone number
  • Because you have already paid, there is no discussion of invoice!
  • Are there daily specials or menu changes?

Well, yes and no. Occasionally folks on my newsletter get promotions, so if you help me with referrals I can help you meet your voiceover needs under budget. If you would like to join my newsletter mailing list please email me at laura@lauraschreibervoice.com.

The other “special” you will likely notice is that for sections like Toys or New Media, it says that you need to email me for a quote directly. I typically give a lot of thought to how each job is priced. In these categories in particular, they must be custom negotiated every single time. The usage issues are just too complex.

Lastly, as the GVAA rate guide changes and conversations in WOVO, our professional voice actor’s organization, progress, I will update my Menu. The purpose of this purchasing process is to make purchasing as easy as possible for my clients while maintaining industry standards. Therefore, regular updates are essential to this process.

Time to Come in:

So that’s it. I hope that I can help meet your voiceover needs today. I try my hardest to listen to what you are looking for and make every single project perfect. I get really excited for every single booking, whether it is an IVR job or a commercial, I am overjoyed to work with you. I deliver every job with a smile and am always accessible via phone, email, and text. I also offer multiple options for guided sessions including ISDN, ipDTL, Source Connect, and Skype. I hope that you LOVE what’s on the menu and I’m even happier when folks come back for seconds. Bon Appetite!

Filed Under: Client Relationships, Voiceover Tagged With: accommodating, client centered, friendly, GVAA Rates, helpful, ipDTL, ISDN, professional, RUSH Jobs, services, Skype, Source Connect, time, transparency, voiceover, voiceover purchasing

The Intersection Where Your Client’s Dreams and Your Voiceover Dreams Meet

February 5, 2019 by Laura Schreiber

https://youtu.be/YRzwmJJ3t9c

Talking about it all at Sunday Brunch

My friends often remark about how much time my family spends together, but it is something I look forward to all week. Actually, when I travel for work, I have FOMO from being away from my family because we all have so much fun together and are so close. When I say my family is together, I am talking about me, my husband, our twins, my parents, my sister, my husband’s parents, my husband’s sister, and her family. That is a lot of people! Our time together often involves lengthy conversations about where we should eat, and you can imagine with so much input it is hard to make everyone happy.

Anyway, last Sunday we were at a new South Orange hotspot opened by a well-known Brooklyn restauranteur called the Fox and the Falcon for our brunch. I was in my glory because I got to sit next to my four year old niece Emilia and she is quite precious.

As a small-business owner and professional voiceover actor, people in my family and in truth random acquaintances alike are always making “helpful”suggestions about potential clients I should pursue. So at brunch my dad said, in his heavy Philly accent, “Hey Laur, I was thinking. It would be really great if you could do a car commercial for Mercedes.” Really dad? I am not a sarcastic person by nature, I am pretty much all rainbows and lollypops. But did he really think it never occurred to me that doing a television or radio commercial for a luxury brand like Mercedes would be a dream come true? Or that I did not already have such ambitions? There is only one way to make such voiceover dreams come true: to pursue them with all the ambition I have in me.

Delivering For Our Clients

The single most important thing to remember is that our clients have a dream. Perhaps vision or goal is more appropriate. They may have a personal career dream, but for the specific project we are supporting them with, they have a vision and it is up to us to bring that vision to life. Any voiceover actor who has had a live session recently can tell you that you will give multiple versions of the same line until your client hears what they need. They know what they are looking for and they want us to match what they have in their head. I have been told over and over that producers don’t know what they want but that is not my experience. We have to give them exactly what they want only better so that they are overjoyed when our session is over. We not only leave our clients feeling over joyed by providing amazing reads, but our studios must be broadcast ready and our sound has to be perfect. That is how we deliver their voiceover dreams. We make it feel effortless to them so that they are delighted and thrilled and then we thank them for casting us. It’s that simple. We have to be a pleasure to work with and they have to have exactly what they need at the end of the session. So making our client’s dreams come true is entirely about the service that we provide for them.

How Do We Make Our VoiceOver Dreams Come True?

Making our voiceover dreams come true is a lot more complex! First, you must know what your dreams and ambitions are. The idea of “success” is far to vague. For me, I have always been extremely passionate about commercial work, so I cast a broad net in other areas of voiceover that were tangentially related, including radio imaging, promos, and telephony. That strategy has worked well for me. My dream is not just as vague as having consistent, sustainable income in this genre. Like my dad suggested, I do dream of specific clients and have been fortunate enough to work with them.

Roll Up our sleeves and work hard: Cold Calling and Cold Emailing

The only way to add new clients to our roster continually is to make cold calls and cold emails regularly. Yes you will have a lot of rejection, speak to a lot of morons who have no idea what you do, and feel like you are waisting a ton of time. But for the past year I have done countless phone messages for Whole Foods Markets. And guess what? That was the result of cold calling. I have been on Pandora Radio’s roster for several years. That was the result of cold emailing. I have more than 15 agents. All of them were from cold emails. Every day I typically email between 30 and 100 radio stations in hope of getting them to sign a retainer for ratio imaging. All of the stations I presently work with I have found this way, and with over 12,000 stations in the United States alone there are a lot to go after. It is imperative that you actively pursue your dream and if you are not willing to do this then you must question how dedicated and determined you really are.

LOTS of auditioning

Auditioning will also help your dreams come true. Whether they are for pay to plays, direct from clients, or for agents, this is your chance to showcase your abilities. I have heard other industry people say that the audition is the job and I could not agree more! You cannot audition too much and if you have a poor audition ratio than you likely need more coaching. Your auditions are a microcosm of your actual work, so you cannot fear auditions.

Sitting and waiting never helped anyone!

In any industry, have you ever heard of anyone who just sat home and waited for success to find them? That never works. In an industry filled with go getters and lots of legitimately talented folks, you must pursue your dreams with all of your ambition. Your dreams can come true, but they can only come true in voiceover with hard work, perseverance, and determination.

Filed Under: About Me, Client Relationships, Voiceover Tagged With: auditioning, client support, commercial, dream, goals, guided session, hard work, Radio imaging, recording session, rosters, small business over, telephony, voiceover

Even Voiceover Actors Catch Colds

January 20, 2019 by Laura Schreiber

https://youtu.be/aEUI4jDYOJQ

No one wants to get sick…

It’s winter time and colds are inevitable. I remember the first time I got sick after becoming a full-time voiceover actor. I was actually working on my first tv credit, a documentary that ultimately ran on Canadian television called “No Running.” I got sick, which is both unusual for me and unusual over the summer. But, working moms know it happens. When you have young kids, they bring us these treats. It wasn’t just a slight cold, I had a hacking cough and a brutal sore throat. I didn’t sound a little raspy, my voice became unrecognizable overnight. Besides that I felt terrible, I was panicked about the job that I was so proud to have booked. I immediately reached out to the producer. He was so kind and understanding. I was fortunate that their production schedule gave them the flexibility to wait until I was better, which incidentally was more than a week. Any working mom can tell you that just doing the minimum to feed your kids and have clean laundry is difficult when you have a fever, but keeping a new business going is even more stressful. I was very relieved and learned a lot from this lesson early on. If you are a voiceover actor and you get sick, it is very important to be honest with your clients while pursuing a path to wellness.

Be Up Front with Those Who Cast Us

Maintaining client relationships is essential to a sustainable voiceover business. So, if you intend to make your clients happy, and you happen to be a little sick, or worse, really sick, you must tell them before accepting a booking. Transparency is essential in all business dealings and video production companies, casting agents, etc. expect us to sound like our demos and auditions. If we sound like someone else, this is a bate and switch. If you test drive a car, you expect to purchase that car. If you pick out a slab of marble, you expect the quarry to give you the exact slab. We are booked based on our read, and if we don’t sound as expected, we should assume they will either recast the spot or wait for us to recover. I lost a radio spot once about two years ago. It was an adorable spot that I would have been perfect for. But such is life and it is far more important that my client had what he needed when he needed it. Don’t try to hide a cold, it never works out.

Healthy Cold Remedies Specifically Voiceover Actors

Assuming that we all maintain a healthy lifestyle regularly, it is still likely that we will get sick every now and then. I am gluten free and dairy free and try to avoid foods that cause inflammation. Still, I do not live in a bubble and especially since both my children and my husband commute by train, if they get sick I am like a sitting duck. So, as soon as I get congested here are my go to tricks:

  • I gargle with warm water and sea salt. My late grandmother told me to do this and I actually find it quite helpful. The salt cleans out bacteria in your mouth and throat.
  • I use Neil Med Sinus rinse. I prefer the squirt bottle to the nettie pot. It is always important to use this with either boiled or distilled water.
  • I drink Golden Voice Tea. I buy this in amazon. I am not typically a tea drinker but find this really opens me up and it is very soothing. I learned about it from Randy Thomas at her conference and have been drinking it ever since.
  • I am obsessed with my Vicks personal steamer. It is the only way to get into your bronchial vessels and really open them up. I suppose you could just boil water, but this directs it to your face and it feels amazing. Just a heads up, don’t walk around with it once it has started boiling, you can get burned. It does warn you of this but in case you are like me and you ignore such labels, now you have been warned twice!

Making Good Use of The Time…

I don’t know about you, but as a small business owner there is never enough time in the day to finish everything I want to pursue. When I do have a cold, I try to audition less and instead focus my energies on marketing and client out reach. This is helpful for two reasons. First, if bookings do come in, my voice is in it’s best possible shape (assuming I am well enough to work). Next, I can do meaningful outreach that often yields results as good as auditioning. The key is that if you do indeed get sick, do not wait, take action on your path to wellness and while you are pursuing intelligent solutions also have faith that your business will continue to flourish.

Filed Under: Client Relationships, Voiceover Tagged With: casting, cold remedies, Golden Voice Tea, homeopathic, neil med sinus rinse, professional voiceover actor, vicks, voiceover, wellness, working mom

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