Why Voice Actors Need a Policy for Pickups and Revisions
As a full-time, professional voice actor, I love working with repeat clients. I love delivering finished audio I can be proud of, and over the years I’ve come up with a few strategies to reduce the number of pickups I have to do. It is important to understand the difference between pickups and revisions, and how live sessions come into play.
Just What is a Pickup
A pickup implies that you, the voice over talent, have made an error, and typically any and all performance errors are covered by the actor regardless of the size of the job’s budget. This could mean that you misread the script, it could mean that there is an odd noise in the recording and it is obscuring your work, or it could be a performance error. Perhaps you were meant to sound calm and relaxed and the client feels you give off an agitated vibe. Any of this constitutes a pickup. When I book a job, I do ask clients to give me the courtesy of asking for pickups and deliveries within 48 hours of when I give them the finished audio. Most do. Some don’t. How flexible you want to be is up to you, and makes a difference in how you feel about your relationship with the client.
What is a Revision
A revision is different than a pickup. A revision implies that the client has changed the script. Typically this means that they got your VoiceOver audio back, reviewed it, and then decided to make tweaks. For me, for jobs over $250, I include one round of minor revisions which I define as less than 20% of the script within 48 hours of delivery. If it is after 48 hours or more than 20% I charge $75 per 30-minute revision session. If the revisions are more than 40 percent of the script I adjust the rate. If the script starts to look more than 3/4 different and it is a long narration, then it becomes a new job, and negotiations begin. This is not common. In all my years as a VO talent and coach, the two times this has happened, the clients were upfront about the revisions and offered me a new rate before I even had to start worrying. If you are noticing, they are noticing. In terms of the turnaround with revisions, again, you have to decide what you can live with. For example, I work with some eLearning companies that take quite a while to review their work. For me, this is not a problem and I am happy to wait.
Throwing a Live Session into the Mix
So you have a session for Source Connect, Zoom, or Skype. Wonderful. What should your pickup policy be? Audio from a live session is always final delivery. Period. The session should not end until the clients have what they need. This is the industry standard. If the client comes back after a life session and wants a re-record, you are entitled to a fee for an entirely new booking. Basically, you have made yourself available to however many people from their team are on the call, from the producer, to the creative director, to the folks from the brand. They have plenty of time to give direction, chat, and get all that they need from you. You are not in any hurry. If, after the spot is produced, they decide to take the work in a different direction, that’s fine. They can pay you for another session.
Tips to Avoid Pickups and Revisions
In the end, here are some tips I have come up with that leave me having to do very little pickups.
- On jobs under three and a half or four minutes, I deliver at least two takes. If a client has options, they are less likely to come back to you wanting more.
- I deliver wilds of the end. If there is a talk line, give them lots of options of the end as you would in a live session.
- If there is something that may have an unusual or unexpected pronunciation, either try to call the company and hear how they say it, or fine it on YouTube and avoid having to do the retake for that. If you can’t find it, give them wilds of the word or sentence with different pronunciations.
- Try to review your audio several times before you submit it. If you are new to VoiceOver, this is a reminder that you need to do your editing for correctness to script before adding EQ/Compression/Effect stack.
- If you have a long narration, I actually edit page by page. I go through each page twice before moving on to the next one. I catch my errors and it gives my voice a break.
Ultimately Why Pickups and Revision Policies Matter
In the end, we want our clients to have a great experience working with us. We want them to come back to us over and over again. If we lay out our policies clearly, and there is no room for ambiguities, communication should be seamless. Expectations should be clear. Relationships are built on trust, and when policies are consistent, because there is, in fact, an actual policy, it is much easier for a client to understand what they are being charged for and why.
They sent me the script and asked for my rate. They needed a RUSH turn around, but I was not charging them an extra fee for that. Since they were a repeat client and I was available I didn’t want to nickel and dime them. Anyway, I made a mistake almost right away. The voice over job I did for them was for an explainer video with usage limited only to their website. I assumed, again, I assumed that this was the same. I assumed this because the top of the script was labeled in bold font “VIDEO SCRIPT.” I initially quoted the job based on the last, recent voiceover work I did for them and the assumption that it was a video.
On the call, it was great to catch up with the client. As a full-time, professional female voice over actor, building client relationships means a lot to me, and phone calls like this always provide an opportunity not only to better understand my client’s unique and specific needs, but also to get to know them. How better to build a relationship than to actually speak?
Now, these questions should have been asked in my initial reply email when they were casting me. I should have asked them before I threw any numbers into the air. And as a long established professional voice talent, I should have know better.
I will never be in such a hurry, even when I tell myself it’s for the client, that I skip major parts of the information gathering process. The point of having years of experience in the industry is not only to serve the clients well and to provide an outstanding level of service, but is also for precisely these scenarios, when years in the industry should teach us to take a breath, pause, and look at what we are dealing with. I realize that if I could make this basic mistake, anyone can. So do yourself a favor, ask questions. Enjoy the dialogue and back and forth. Don’t be afraid to hop on the phone and clarify a few details. I realize the clients in this scenario could just as easily have been inflexible about the budget, and that would have led to a very different blog today.
In 2020 live sessions have been more important than ever. Sure some clients still want us to self direct, but as no one or barely anyone) is recording in person, the live session is more important than ever. What surprises me is that I would have guessed that every client would want the quality offered by Source Connect. This is not the case. Surprisingly, I am asked for zoom and given phone patch dial-ins more often than I am asked to use Source Connect. As a professional voice actor, most live sessions are for commercials, but I have done a few for eLearning clients recently. Interestingly, it has been so long that I have been asked for ISDN that I gave up my direct bridge through ipDTL as no one seemed to want that anymore. So, despite the quality that some connections offer, clients seem to like what is easy for them and what they are comfortable with.
Rates have been all over the place in 2020. I have had to turn down more jobs in 2020 than in the past 5 years combined. This may be because I am being found more, or it is because more people who never cast a voice talent are now casting and are not familiar with industry standard rates, or budgets are changing. As a working voice over professional, it is one thing to be flexible and have a range of acceptable rates, and it is another issue entirely to compromise one’s worth to pick up a new client. I have found that the biggest area that clients lack understanding in is usage for social media. They do not understand the difference between organic usage and paid placement, and they do not understand that usage across multiple platforms matters. My hope is that if voice talents continue to work together to educate clients this will shift in coming years.
The specs are changing and the buzz words that we are asked for have changed. When I started the millennial conversational read was the go to read. Now it seems that, for commercial voice overs, the authentic, natural read is what is wanted. A real person who sounds believable is the go to read. Interestingly, I think there has been a backlash from millennials who do not like or enjoy a lot of the characteristics that have been assigned to their generation, and the shift that we see is a direct response to that.
For those of us professional talents who are putting in the hours of work every single day, I am pleased and grateful for the abundance of work in 2020. Initially when the pandemic hit my business slowed in March and I panicked that everything would change. By April it seemed to bounce back and castings had picked up again. According to industry friends who are as established as I am or have been in the industry longer, this is the best year they have had yet. I realize it is Thanksgiving weekend, but I typically have an attitude of gratitude all year, whenever the bookings gods shine down on me. I realize that my clients have a choice and I am thankful when the choice goes my way, and this year it has happened more than last year. When so many businesses are struggling, in our industry and around the country, this is truly something to celebrate.
My direct bookings, bookings where clients come straight to me, are triple my pay to play bookings in 2020 and up 14% from 2019. I am really pleased with this. These direct bookings are a combination of clients that find my website, rosters that I am on because I found them, or repeat clients who were initially from a pay to play but not they continue to come back to me. I also have direct bookings from social media, including instagram and LinkedIn. The number of direct bookings being so high means that I am not dependent on pay to plays to survive. Instead, I use the pat to plays to add to my client pool. I am extremely thankful for all of the direct bookings.
In the blink of an eye, it is the end of 2019 and time to set goals for 2020. But this year also marks my fifth year pursuing voice over full time. The foam in my booth has literally turned from bright white to a funky yellow! Five years ago so many things were unknown: how would I juggle being a working mom, how would I find VO clients, how would I run a business as a solopreneur? Now all of those things are still part of my daily life, but I am confidently figuring it out. There is a good rhythm to my voiceover practice. So looking ahead to 2020, I am optimistic that I am on the verge of more good things. and I have always believed that if I don’t say it aloud, or in writing, then the universe doesn’t hear it… so, here are my goals for 2020:
I lot of my business, about 60%, comes direct from clients. Most of that is from clients that come back over and over again. This year I hope to add five or six more solid clients to my repeat client roster, folks I can work with over and over again and count on for steady work. Again, like my campaign work, this will enable me to really get to know them. This will also help my continue to build on my sustainable, consistent family income.
I have noticed on social media that there is a tremendous generosity of spirit in the voiceover community now more than ever. From folks like Bev Standing, Mark Scott, J. Michael Collins, and Kim Handysides to name a few. I am thinking of my fellow voice talents this week and always. I share this joy in our community and am so proud to be a part of these great VO tribe. I wish everyone much success in 2020. I think back to what I learned from Anthony Gettig in the beginning of my career: The rising tide lifts all the ships in the harbor.
