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Client Relationships

Every Day is NOT Saturday: Business Routine in Voice Over Matters!!

May 2, 2021 by Laura Schreiber

The Joy of a Saturday

Laura Schreiber Walking Dogs Violet and DaisyThis weekend, on a glorious Saturday morning, I was walking my dogs around our block. I was looking at the Cherry blossoms and lilacs in bloom, and thinking about how even though I had some editing to do and a coaching lesson to plan, I had so much time that day. Time to enjoy with my husband. Time to enjoy with my kids. One of my nieces was in from Toronto and was coming to visit. Weekends are precious for working moms, because even if we still have some work to do, we can revel in the joy of the freedom that the weekend typically brings.  But as working creatives and small business owners, we need structure to have success. You might think that as a full-time professional voice talent, I can make my own hours and that brings a certain amount of freedom. Every day is not Saturday, so here are some tips that have helped me grow a thriving business.

Maintain Business Hours

Set your IntentionsIf your goal is to build a successful, thriving business in voice over and earn a consistent, sustainable income, working long hours is the only way to do this. There is no magic bullet or secret sauce. According to Jennifer Cohen’s article in Forbes, James Cash Penny, better known as the founder of JC Penny, once said, “Unless you are willing to drench yourself in your work beyond the capacity of the average man, you are just not cut out for positions at the top.”  The recipe for success is hard work, so maintaining regular business hours and being in the studio all week when your clients are working makes good business sense. Often friends or family may think that as a working creative you are free to go for lunch or to the spa in the middle of the day. How nice it would be if we could all regularly just leave our studios as if on vacation and “hand out.” Unfortunately, this behavior does not lead to success. Instead, a routine, planned work week works better. I keep my bookings both in my phone and my paper calendar. I also offer bookings through a calendly sign up link on my website to make things easiest for my clients to check my preferred availability, especially for voiceover coaching.

Have a Strong Start to My Day…Mornings are Sacred

I am and have alway been most efficient in the morning. My mornings are sacred and I try never to book outside appointments that will disrupt my work flow. This is apparently quite common according to Benjamin Hardy’s article in medium.com: “Typically, we have a window of about three hours where we’re really, really focused. We’re able to have some strong contributions in terms of planning, in terms of thinking, in terms of speaking well,” Friedman told Harvard Business Review.  Protecting this valuable window of time is really important for me.

Plan My Weeks

I have longterm goals that I am constantly updating. I keep those right by my side as I plan my week. I use my planner for day to day tasks, and then have a weekly agenda for my larger goals. Lifehack.org gives a very helpful breakdown about how you should use your goals to plan your week:

“Once you have determined your goal, the tasks required, the key players and the tasks they will complete, it is finally time to start your scheduling. When scheduling it is important to plan a weekly schedule as well as a daily schedule. The weekly schedule is important for the overall success of the project but it is the daily planning that will help you to track your progress and determine whether or not you are on schedule. Try using significant project milestones in your weekly planning but for daily planning break each milestone down into the necessary components and plan the completion of those components on a daily basis.”

Schedule Health and Wellness Time

Benefits of ExerciseEvery single week I schedule at least two pilates sessions. I find that in addition to keeping me fit, they help me to relax as well. Jennifer Cohen explains the connection between fitness and success in Forbes:  “ It is safe to say that if you can not commit yourself to regular exercise, you will likely never reach your full potential. Countless successful people, from Fortune 500 CEOs to entrepreneurs and celebrities, have discovered the undeniable connection between fitness and success. This is partly due to the fact that regular exercise enhances your physical and mental state, which lifts up all other areas of your life as well. In addition, fitness builds a fundamental knowledge base of the mindset you must cultivate in order to achieve anything that seems out of reach.” To me, the mindset that if I don’t set aside time to take care of myself, I won’t be able to take care of other’s needs, as at the foundation of all that I do. I also just feel better when I get my workouts in.

Conclusions

Voice over is a competitive industry. As a voice actor and voiceover coach, I can tell you that there are no shortcuts. Time away from the studio is just that, and when you choose to be out of the studio and you could be auditioning and marketing, you are making a choice. Plan ahead. Be strategic. Run your business. Work hard and build something!

Filed Under: Client Relationships, Voiceover, working mom Tagged With: Benjamin Hardy, Business hours, calendly, Forbes, health, James Cash Penny, Jennifer Cohen, Medium, pilated, routine, Saturday, small business owner, structure, tips, voice actor, voice over, voiceover, voiceover coaching, wellness, working mom

Voice Over on the Road

April 19, 2021 by Laura Schreiber

So You’re Leaving the Booth

It happens, even in the time of covid, we leave our studios. As a professional voice talent, we have work we can predict, and the joy of work we cannot predict, that comes in at a moment’s notice and can have a pretty tight turn around time. As a working mom, whether I’m home or traveling I’m always juggling my responsibilities as a small business owner and my role of a mom, this year more than ever. This year, my high school juniors are looking at colleges. And as if looking at colleges for twins is not challenging enough, their interests do not overlap at all. Emma is targeting schools with Speech programs and STEM programs. Jack is looking for International Relations and Russian. So, we are doing two completely different college searches at once. What does this mean for me as a voice actor? It means I’m leaving the booth for the first time in a year and I need to be prepared. Voice over work should never prevent travel, it just means you need the right set up for your voice over travel rig and to take the necessary steps when planning.

What’s in The Travel Rig

Laura Schreiber Female Voice Over Talent Rush Jobs Pc ImgThe point of the travel rig is to sound like you sound in your home studio when you are on the road so that you can provide clients with a continuity of service. I have tweaked my rig quite a few times over the years, and finally invested in a quality set up that I am pleased with. I now bring:

  • A VoMo booth to go
  • A Sennheiser MKE 660 microphone
  • Sennheiser headphones
  • An AUD Appollo MK II Preamp
  • A MacBook Air with Twisted Wave

The reason this set up works, is that an  effects stack works was created that gives the same sound to the finished audio of that recorded in my booth. It is quite remarkable.

If you are still in the pillow fort phase, here is a video that might be helpful from when I was using pillow forts as well:

https://youtu.be/b2kGnHYRA_o

To Bring Or Not To Bring

Now that I have this amazing set up, does this mean that I never take off or that I bring the travel rig everywhere? No. For instance, this weekend I am away Friday night through Sunday. I left the rig at home. I did have one booking come in from an international client. I asked if they could please wait until Monday and that worked out, but if not I was willing to let the gig go. Sometimes you just need a break. Typically, I evaluate what I’ll be doing, how much free time I’ll have, and how much I typically earn that time of year. For example, the last four years in a row July has been my highest earning month of the year. If I go anywhere in July, the travel rig is coming with me. June, in contrast is a slower month. It might be safer to travel without it or to plan travel for that month. Tracking your trends in a CRM can be helpful for you to make such calls. Ultimately, we are all entitled to a break, but you have to weigh how disruptive it will be to your long term success. If your client hires another talents, and then that talents gets then ongoing work instead of you, can you live with that?

Professional Procedures to Take

Ultimately the point of the travel rig is to serve your clients well. If you know travel is coming up, and you are starting a project that might have pickups or script changes you should let the client know. You might also discuss with them the option of recording on your travel rig from home so that the audio matches. If you will have limits to your availability while on the road, it is great to give your regular clients a heads up. If they are used to a speedy turn around and you will have a delay, they’ll appreciate the notice. If you send out a newsletter, the newsletter is a great place to let clients know when you’ll be out of the studio. If you are on regular rosters that send you work, they appreciate the advance notice as well. Typically two weeks notice before travel is  standard, and that way clients have the chance to decide of they want to work around your dates and you can decide whether or not you need your rig!

Last Thoughts

Ultimately, there are a lot of ways to get great sound on the road, from pillow forts made out of comforters to tiny mics that plug into your phone. It makes sense to decide what your goals are: ranging from auditions to booked work to pickups, and then determine what gear best meets your needs.

Filed Under: Client Relationships, Studio/booth, Voiceover Tagged With: booth, college visits. professional voice talent, gear, good service, headphones, MacBook Air, mic, microphone, mics, preamp, quality audio, response time, RUSH Jobs, sennheiser 416, sennheiser MKE 660, set up, studio, travel, travel rig, VO, voice actor, voice over, voiceover, working mom

Radio Imaging That’s Upbeat, Fun, and Affordable

February 14, 2021 by Laura Schreiber

I LOVE Radio Imaging

Don't Settle: Steve Jobs quoteWhile I’ve been full time in voice over since 2015, I did not discover Radio Imaging as a genre or my passion for it until 2017. As a professional female voice talent, I had been booking a lot of commercials and loved my commercial work. I was researching and trying to figure out what else was like commercial work to see what I might be good at. When I found radio imaging, I loved the genre right away because of the energy. In other genres of VO, I often have to dial down my energy and contain my exuberance. I have always found this quite ironic, because authentic is a big buzz word right now in voice over, and I authentically am bursting with energy. So when I found radio imaging, it seemed like the perfect fit and I began actively pursuing radio stations to add to my client roster. I love working with radio stations, regardless of market size, and do my best to meet all budget needs.

This Station Reached Out

Competitor is One Click AwayAbout a week ago I got an email through my website from Brandon at Ozarks Work Mix Radio. He was looking for a new female voice for his station. He needed both liners/sweepers and station IDs or stingers as he calls them. He was used to working with a male talent for quite a while who had provided him with packages. Brandon made it easy from the start. He was transparent about what he needed and what budget he was starting with. He even sent a link to his prior provider which made it so easy for me to be as helpful as possible. I was confident my team and I could present him with high quality, upbeat, fun liners, sweepers, and station IDs to compliment what was playing currently on the station. Brandon explained that the station was created so that there is a great mix and something for everyone. He explained that this blend of 70s, 80s, 90s, and today was a clean, upbeat mix so that whether you were at work or on a road trip you could just keep listening. They play a fun blend of pop, rock, and country. Who doesn’t love that?? I was so excited to be working with them. After all, this is my kind of music!

Presenting it On Their Terms

Brandon was used to getting packages from his male imaging provider, cluster in lines of 5 or 10. I had not previously done this, as all the other stations I’ve worked with had priced imaging per page, which is much more standard across the industry. Still, this is what the client wanted and I wanted to make it easy for him even if my rates were not the same. I spoke with several excellent producers who were all available to produce the sweepers and stingers for OWMR, and presented a chart of the different options, comparing them to the client’s current pricing in the top row, so that he could compare apples to apples. It also occurred to me when preparing the data for the station that other small stations like Ozarks Work Mix Radio might be looking for the same type of pricing, and now I have this to offer future prospect as well.

Getting It DONE!

Brandon reviewed the options and selected what fit his needs best. The prices I had quoted him included production and voiceover. To be clear, while the prices were not high, they worked for all parties involved. What was new to me, was that he needed copy writing for his imaging content as well. I had not initially understood that the previous provided’s prices also included the copy. Frankly, I was thrilled to work with him on this as well. I haven been doing copy writing for years, and I love adding copy writing clients. I immediately started writing the scripts. The next morning I recorded, and that morning they were sent to the different producers. Half of the spots have come back already and are live and on the air, half will be back at the end of the next work week.

https://youtu.be/TVuLfL6Ixp8

Takeaways From the Experience

People Remember how You Make Them FeelThe station is happy. They are extremely pleased and I made it easy for them to get what they wanted and needed. I had a blast working with industry partners doing what I love. For me, even if a station is small, there is still a lot of value in providing them service. My hope it that they will now come back to me as they need more sweepers and station promos. It’s not just providing them quality content that has great meaning to me, but also getting to know my clients and building a strong relationship over time. So while I made them happy with this first go around, now the work of building a lasting relationship so that I can serve them even better begins. With taking feedback, introspection, and hard work, I hope to continue to provide them with outstanding radio imaging for years to come.

Filed Under: Client Relationships, Rates, Voiceover Tagged With: 70s, 80s, 90s, affordable, authentic, clean, client centered, client friendly, commercial, copy writing, female voice over talent, full time, fun, happy, hits of today, liners, love, packages, passion, pop, presentation, production, promos, Radio imaging, rock, scripts, solutions, station IDS, stingers, sweepers, upbeat sound, VO

Be Careful Who Represents You In VO

January 24, 2021 by Laura Schreiber

Common Beliefs or Misconceptions in Voice Over

Screwing Up is Part of SuccessWhen I started in voice over years ago, I remember thinking that when I had an agent I will have “made it.” I remember Screwing Up is Part of Success”one of my coaches telling me that she worked for five years before she had her first agent, so that I could align my expectations. At that point, I did not even know about managers. I was lucky, I was able to get on quite a few agents rosters pretty early in my voiceover career. As a working professional, I would hear a lot of chatter on social media about various agents and managers and how to get signed, as if somehow getting on the roster would lead to the ultimate success.

While I understood early on that being represented by these wonderful regional agents meant that I had more opportunities available to audition for, I was in no way guaranteed success. I did not understand that having a manager was not the same thing. I had hoped, quite naively, that as the manager took both a monthly retainer and a percentage of booked work, they would work harder to make deals happen. Boy, was I wrong. More than a year after I severed ties with my manager, I am still undoing the damage that was done. Here is just a glimpse of the reality of what choosing the wrong person to represent you can end up like.

The Email…

Like most successful female voice talents, I do a lot of direct emails. One of the groups of people I target are radio station managers and program directors to grow my radio imaging business. This week I reached out to a station manager again who had wanted to sign me for a monthly retainer in 2019. In 2019 “Mike” called me. We chatted and he was ready to move forward. I handed him off to my manager and never heard from him again. This week, in response to my friendly email check in, I received this message:

Hi Laura,

Sorry, I did not. Last year when I was interested in working with you, I was told that our station was not big enough for your services. That’s why I have not followed up.

This email got me very upset for several reasons. First, I was ready to move forward, my manager who was supposed to represent me, acted in a way that did not represent me. Next, I lost this station which would have been a monthly retainer. Third, this was not only a loss of revenue, it reflected badly on my business and my brand. Fourth, and perhaps most upsetting, this was one of six stations in a six week period that my manager blew deals with. Six stations, that would have ranged between $150 and $500 in monthly retainers, yet I was contractually obligated to pay him his monthly retainer for the remainder of the year. So, let’s dive deeper.

If I Had Leads, Why Sign With A Manager in the First Place?

There were two main reasons I signed with this manager. First, as a working creative and small business owner, one of the hardest aspects of the job is negotiating rates. I have always worked to maintain industry standard rates, often siting both the GVAA Rate Guide and the GFTB Rate Guide to clients. I had felt that I was low-balled on the the last few imaging retainers I had negotiated prior to my talks with the manager. I did not feel that it was related to my ability or experience, it just seemed that I kept getting the same sob story from every single station. None of them had any money. They all wanted so much for so little. It was crazy. I had hoped that with the manager negotiating the rates, each station would be in the ball park of the rates cards, even if the manager now got a cut.

My other hope was that if I was able to seal the deal with more lucrative stations because of the manager, then some of the top agencies like Atlas or CESD would take notice of me and would sign me. I have felt so close to making this step, and just needed something to push me over the edge. I saw other very well known and amazingly talented voice actors post that they were booking stations with the help of this manager. They were then getting repped by these agencies. I also knew some talents at these agencies who were on this mangers roster. It was not hard to connect the dots and in truth did not even seem like a leap of faith. It seemed like a common sense, savvy move. Well, sometimes the evidence can be very misleading.

the Damage

Pushing BoundariesI signed with this manager specifically for the Radio Imaging part of my business in January 2019. Within the first week, I sent him 5 leads of stations who wanted to sign me and wanted to negotiate retainers. The email above was a call I got a week later. Of these leads, my manager destroyed every single one of them. I was not on the calls. I had empowered him to speak on my behalf. The email above “I was told that our station was not big enough for your services.” is a glimpse of how these prospects were treated in my name. Was this the road to the big agencies? No. Worse, when he tried to renegotiate the stations I had, I lost them. There were other odd quirks about the manager. He wanted any auditions to be professionally mastered, which was an added expense. He also sent Sound and Fury auditions, but I get those from other agents, so now I was paying him to get auditions I was already getting. It was terrible. I realized early on and I was stuck. I basically had to stop soliciting all Radio Imaging business or it would be tied to him. Years of hard work and planning came to a screeching halt. Be careful who you pick to represent you.

Undoing the Damage

First I had to wait until I could give him notice as per my contract. As soon as I legally could, I did. Then, as soon as I was legally out of contract, on 1/20/2020. I began reaching out to stations to tell them I was no longer with the manager and that if they were so inclined they could negotiate directly with me to learn my market availability. It was too soon, there were no bites. No one would even reply. I continue to circle back to the stations that were interested. Now I have updated my demo, and my hope is that with some time, and fresh branding, I can rebuild.

https://youtu.be/nrobFDWQVmI

Lessons Learned

THE BEST PERSON TO SPEAK FOR ME IS ME. If you want clients to get to know you and how great you are, then you have to be the one to work with them. If you really feel that you need someone to negotiate on your behalf, you had better make sure you know the tone and tenor of what they are saying

Filed Under: agents, Client Relationships, Rates, Voiceover Tagged With: agents, Atlas, CESD, client relationships, clients, managers, missteps, negotiating, predators, professional female voice actor, program directors, radio, Radio imaging, radio station managers, regrets, representation, represents, retainer, small business owner, VO, voice over, voice over industry, voiceover, works for you

Don’t Assume Anything When Quoting VO Jobs

January 17, 2021 by Laura Schreiber

The Scenario

This week a job came in from a repeat client. I actually saw the booking posted on Voice123, but it was with a different gal from the production company than I had worked with before. When I submitted the read, I mentioned I had done work for both their agency and that client. I heard back right away that they were booking me. Great!

The Script in QuestionThey sent me the script and asked for my rate. They needed a RUSH turn around, but I was not charging them an extra fee for that. Since they were a repeat client and I was available I didn’t want to nickel and dime them. Anyway, I made a mistake almost right away. The voice over job I did for them was for an explainer video with usage limited only to their website. I assumed, again, I assumed that this was the same. I assumed this because the top of the script was labeled in bold font “VIDEO SCRIPT.” I initially quoted the job based on the last, recent voiceover work I did for them and the assumption that it was a video.

The Call

I got a reply that the price quoted worked for them and they just wanted to have a quick call to go over their notes on the script. We set a time for in 15 minutes so I could turn in around really fast.

Photo of Laura Schreiber in a HurryOn the call, it was great to catch up with the client. As a full-time, professional female voice over actor, building client relationships means a lot to me, and phone calls like this always provide an opportunity not only to better understand my client’s unique and specific needs, but also to get to know them. How better to build a relationship than to actually speak?

Anyway, we jumped on the call, and my client immediately mentioned the television run. I resisted the urge to interrupt her and listened. I then resisted the urge to immediately discuss the rates, and instead focussed on her needs: discussing the new product and the script. Then, after we covered that, I delicately circled back with a “You mentioned this is a tv spot…” segue. I calmly and clearly explained that I had assumed, and yes that was on me, that the job was again a video as the script was labeled video in multiple places. I asked the client two key questions:

  • How long is the tv run (length of usage?
  • Is there social media usage too? If so, is the social media usage organic or paid placement?

GVAA RATE GUIDE TV Broadcast ratesNow, these questions should have been asked in my initial reply email when they were casting me. I should have asked them before I threw any numbers into the air. And as a long established professional voice talent, I should have know better.

I was extremely apologetic, my town was calm, but I also explained that I could not do a TV spot for an internal video rate. I then offered and did send my client the GVAA Rates guide, so that they could better understand what my pricing was based on.

The Resolution

Luckily for me the clients were very nice and understanding. It was clear that I thought it was a video and did not know it was a television commercial. The woman that I spoke to said that she would reach out to the rest of her team, find out the length of the run, and find out if there was social media usage and that they would get right back to me confirming the rate I had suggested.

It did work out. It turned out it was a four month local tv run in Mississippi, with no social media usage for now. We discussed pricing in the event that the client decides to add that usage down the line, or when they see the final spot.

Lessons Learned

Take your time QuoteI will never be in such a hurry, even when I tell myself it’s for the client, that I skip major parts of the information gathering process. The point of having years of experience in the industry is not only to serve the clients well and to provide an outstanding level of service, but is also for precisely these scenarios, when years in the industry should teach us to take a breath, pause, and look at what we are dealing with. I realize that if I could make this basic mistake, anyone can. So do yourself a favor, ask questions. Enjoy the dialogue and back and forth. Don’t be afraid to hop on the phone and clarify a few details. I realize the clients in this scenario could just as easily have been inflexible about the budget, and that would have led to a very different blog today.

Filed Under: Client Relationships, Rates, Voiceover Tagged With: Assume, commercial, female, full time, length of run, organic placement, paid placement, professional, Quotes, rates, Repeat Clients, Rush, Script, social media, television commercial, trust, tv commercial, usage, Video, VO, voice over, Voice123, voiceover

Welcome to My VO Store: Voice Over Buying Made Easy

January 3, 2021 by Laura Schreiber

It’s 2021 Now…

You don’t need a middle man if you need a voiceover for your next project. Instead, with a revolutionary online store front, you can shop for you voice over needs just like online food marketing or buying shoes. This client-centered approach is about making it easy and clear for you, the buyer. Let me explain how it works. Here’s the online store:

Laura Schreiber Voice's website's services page

Voice Over Buying Made Easy

So let’s say it’s 2 am and you have just finished editing your explainer video. You have a super fast turn-around and you need a professional female voice talent who does not need a lot of direction, you tell her what you want, and voila, pristine audio will arrive fully-edited and according to your specs.

Or you have a commercial. You are looking for that quintessential millennial voice. You know, the authentic girl-next-door that sounds like a real person. You want it for a regional broadcast, and you need a live session via source connect. It’s 10 am, and you need the audio in the next day. Easy, you just click, and set up your session.

https://youtu.be/p31p69CD_sM

Here’s another potential scenario in which client’s love this online store. You’re looking to change your office voice mail recording. A holiday is coming up, so you want it to be seasonally appropriate, your hours are changing, and you need Laura to work with a professional engineer to add music to match your branding. Here are two recent samples where Laura was hired directly by the client to redo their IVR, and she customized the sound for them with a talented engineer.

https://youtu.be/9VHT-SawW5E
https://youtu.be/5Y1Ojjw4BVU

All of this is possible without even a single phone call, all with online purchasing through Laura’s voice over store.

The Process is Simple

  • First, the client would go to the “Services” page in the menu.Laura Schreiber Voice's website's services page
  • Then, select your category from the “menu” of service items.

category options in online store

  • Note that many of the categories differentiate the length of usage. It is important not to simply choose the cheapest option. Instead, you must actually select the real usage for your project.
  • When you are in the correct category, select the “Buy Now” button.
  • Choose the option that is appropriate and select “add to cart.”
  • To check out, click “view cart”

  • Then click “Proceed to Check Out”

Proceed to Check Out Option On Services Page

  • When you are in the check out screen, there is a notes section for any special notes about the booking. This is where you can make any directional requests about tone or pace.

Add Order Notes Form

  • All that’s left to do is to pay! That’s it, it’s that easy.

Rates…

As a full-time working professional with years of experience and top brands as my clients, maintaining industry standard rates is essential to my business ethics. What are you paying for when you hire an established voice talent? You might think you are paying for the actual voice over for a given project and the usage of that voice over, but the rates stand for even more. The rates are based on the years of coaching and the on-going training that a professional has to understand what is current and booking in the industry. The rates are in a certain zone because professional talents maintain broad-cast ready studios with expensive equipment so that the audio quality is pristine every single time. The studios typically offer costly methods for live sessions, including Source Connect. Lastly, when you book a job in a certain range, you have are getting the guarantee of revisions and availability of that talent. The rate being in a certain range, then, should come as a quality assurance. Conversely, rates that are surprisingly low should serve as a red flag and alert you that either a talent is inexperienced or lacking in one of the areas and you should run for the hills.

Other Perks of Easy Shopping

Again, the purpose of the online store is to make the shopping experience as easy as possible for the client. When shopping in this online store, transparency is a given. You know what you are getting upfront. If you need pickups or revisions with your booking, they always come with jobs $250 and higher. Live sessions are always final delivery. Laura always delivers her bookings in 24 hours and typically much faster. If you need RUSH work delivered in less time, whether it is for a commercial, an explainer, IVR, eLearning narration, or another project, simply let Laura know and with an additional $50 fee (as is industry standard) Laura is happy to accommodate.

welcome 2021It’s 2021. We’re still in a pandemic. We need what we need quickly. Laura gets it and she wants you to have perfect audio without a fuss at the click of your mouse. Let Laura know how she can help you!

Filed Under: Client Relationships, Rates, Studio/booth, Voiceover Tagged With: audio quality, client centered, commercial, credit cards, easy, elearning, explainer, female professional, happy, IVR, live session, millennial, online store, paypal, phone messages, pickup policy, pickups, revisions, Rush, self direct, Source Connect, upbeat, VO, voice over, voiceover, warm

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