Voiceover

Mindset Matters in Voice Over

November 9, 2021 by Laura Schreiber

Construction and The Foundations We Establish

Recently my husband’s parents bought a ranch around the block from us. They needed to gut renovate it and my brother-in-law is the project manager. It has been quite the undertaking, and my brother-in-law has done everything, from day-to-day interactions with all of the various crews working on the job site, to making choices about every material to use each step of the way. He has had to sort out bids and come up with various plans all while weather and kids pose on-going challenges.

This parallels running a voice over business in many ways. In voice over, like with a construction project, the mindset matters profoundly. The foundation of our business is ours to build, and to create by our own design. The intent of this blog is to think about a few key components of mindset related to voice over.

What are your Goals?

When you build a house, sometimes you are doing an update to make a space your own and sometimes you are doing a gut renovation. Either way, from the outset, you need to consider your goals for the project. In voiceover, knowing your goals enables you to have direction in your daily pursuits. If you know where you want to be, and if you have a clear vision for yourself, it is easier to work towards reaching those goals. And the goals you have might well be completely different from other voice talents you know. For instance, I do not do medical narration or audio books. Two of the women in my accountability group work in both of these genres, so their goals and their day to day marketing endeavors look quite different. As a professional voice over actor, I am very clear about my passions and where I want to spend my time. This is a key component of my mindset.

Business Mindset

Even though I am a working creative, from the start I have run my business like a business. Our mindset and the choices we make determine whether voice over is a business or a mere hobby. Do you want this to be your career or something you simply dabble in? For me, from day one, this was going to be a career. There was no other option. When I decided to pursue voiceover, I did so in lieue of returning to teaching, so I had the luxury of plunging into VO full time from the get go. Besides working full-time, other choices helped establish this is a business. Using a CRM is essential. This helps you track all of your outreach, your costs, your bookings, your contacts… all of your efforts in one place. I have blogged before about my experience using Voiceoverview, but I truly believe this specific CRM is essential to the success of my business.

Having an invoicing system and being consistent about it is essential to a business mindset in voice over. After all, it’s a business and you want to get paid! I know many talents who invoice weekly. For me, I invoice with the delivery of the finished audio for every single booking. When I send the audio, I send a link to the invoice. If you happen to use Voiceoverview, it integrates with Waves App, Freshbooks, and Quickbooks! Ultimately you need to decide how often invoicing will work for you, but for me I love doing it at the time of delivery because it means no job ever slips through the cracks.

Another aspect of a business mindset is having a business checking account. No one told me about this when I launched my voice over business, so I mention this often to try to make it easier for those starting out. I actually learned the hard way about 18 months in to my voice over journey. I tried to deposit a check at the bank at my local branch and suddenly they would not accept it. It was an eye opener, as by this point I perceived myself to be running a small business. So, if you are a solopreneur, you must actually also open a business checking account. This, too, is crucial.

Make Your Studio A Pro Studio

If you really want to succeed in voice over, and establish yourself as a professional voice talent, you need to have a professional studio. First, it is essential to maintain business hours. As a business owner, if you want to be available and accessible to your clients, you should have set business hours each day. For me, I typically work from 8 am- 6 pm, and schedule breaks for myself at my lunch hour for things like exercise classes or seeing friends. I also use my lunch hour to make myself available for consultations with new students or people looking for demo. But, the main point, is that I am available to clients all day, every day, during regular business hours.

Next, it is also important to have a professional home studio set up. I often have folks new to voice over ask me if it is really necessary to go to the effort and expense of buying equipment and if they can just rent studio space. I can tell you unequivocally that if you intend to succeed in voice over you simply MUST have a home set up. Further, it is not enough to have a basic home set up, you have to have a quality set up so that you produce pristine audio. This requires a booth with acoustic treatment, gear, and training in audio engineering so that you are capable of mastering your recordings. Once this is in place, you are ready to have your business up and running.

Mindset matters. Every choice you make matters. Run your voice over business like a business from day one.

As a Working Mom, What Does it Really Mean?

October 24, 2021 by Laura Schreiber

Emma’s Enthusiasm

As a working mom, I have always tried my best to give my kids a lot of time while still putting my heart into my small business. As a full-time professional voice over actor and coach, even when I’m not “working,” I do talk about my business and my business ideas a lot with my family, and have for many years. Well, I am now realizing what a huge impact that has had. This week we had amazing news. My daughter was accepted to her dream college: a six year doctoral program in Occupational Therapy at Elizabethtown College. Besides celebrating this glorius achievement, Emma has countless ideas about how she intends to use her degree. She keeps coming into the kitchen and saying, “Mom, I was thinking…” and then shares her latest vision for a potential future career path. This is not just exciting, this is the result of a being surrounded by women chatting about goals, brain storming, and planning for how small businesses grow.

The Precedent We Set

What We give our kids — My sister Julie Levin and I give my twins so much love. In addition, we are both small business owners so they see what goes into making a business work.

As mothers and working women, our children hear and see the examples we set. For years, my children have either been in the room or been in the room adjacent to my accountability group meetings. They understand the importance of setting goals as a small business owner, having a plan, and follow-through. They not only hear me talking, they have heard my industry friends (well, more like voice over family) for years. They have been exposed to what it takes to grow and maintain a small business. They understand that hard work and perseverance are essential, and that follow-through is everything. They have always been around my meetings, and I have always discussed ideas with them. My children watched me build my business from the ground up. The result is that they not only see what is possible, they actually understand how it is done.

Getting Your Kids Involved

As solopreneurs, we actually have the luxury of getting our kids involved and having them take an active role in our business. Many voice actors have their children actually doing voice over work. Last summer, my son Jack had a recurring gig as an eLearning narrator. This was extremely fulfilling to him. Not only did he learn about how to interact with clients and gain greater insight into the industry, but he learned about taking direction and leaving his emotions outside of the booth.

Another great way to get your kids involved is to hire them as assistants or interns when they are old enough. Last summer, both of my twins worked for me. I had my son doing research for direct marketing and sending cold emails. He learned so much about the process and follow through. I had my daughter doing all of my social media, with a focus on my instagram and instagram stories. She actually organically doubled my following. They did an outstanding job and were delightful. We used a google spreadsheet to coordinate our tasks and stay on the same page. They learned about team work, collaboration, and the ins and outs of my voiceover business.

What Values You Want to Instill

Precedent and Values — Everything that I have in me comes from my mother.

When I think about why I work so hard as a voice actor, I want my children to understand so much. Beyond the income I generate that our family depends on, I want them to see that voice over is a unique industry because we are a group of people who come together to lift each other up. I also want me kids to see that if you work hard all day, every day, you can have great success. I want my twins to see that you can make your dreams happen. And if my voice over business has showed them anything, it’s that you never wait for someone else to bring you happiness and your happiness is not dependent on others. In order to succeed in voice over and in many other industries, you have to have thick skin and listen to your gut. You must be able to tune out all the negativity and you have to be very selective about who you accept guidance from. My prayer for my children is that they have been surrounded by strong women and all of this has been planted deep within them. As a working mom, I hope that their internal compass is so strong, nothing can sway them from their path.

My Emma has so many ideas already. I hope that as her years in her program go on, her ideas become more defined, and her dreams are well-within her grasp. I can’t wait to see What Emma does with her degree!

So, when I ask the question, as a working mom, what does it really mean? It means that if I can not only pay the bills, but follow my passions, AND teach my kids by doing to follow theirs, and in doing so instill a set of core values, I believe it is a worth while endeavor indeed.

Client Communications Checklist: How to Best Communicate with a Voice Over Client

October 19, 2021 by Laura Schreiber

By Laura Schreiber & Voice123’s The Booth

This article is sponsored by Voice123.

You nailed the audition! Your voice is exactly what the client wanted and it’s that project you had a special feeling about. Now comes the difficult part; maintaining successful client communications throughout each stage of the project.

It might seem easy since you already landed the job, but keep in mind that clients need to see value to continue the relationship or work with you again in the future. So when working with clients, whether it’s an audition, a direct booking, a booking from an audition, or a repeat client, you only have one chance to get that first communication right! When they reach out to you, it is up to you as the voice talent, to set the tone for how the communications will go. A warm, friendly, helpful response goes a long way in every scenario and helps to build the foundation for a great talent-client relationship.

Do your best to make them happy every single time!

Common miscommunications when working with clients

Miscommunication issues can take many shapes and forms. Messages can be taken out of context by cultural differences and delays can creep in if both parties are in a different time zone.

I have worked with international clients and had some miscommunication issues, so often the more information that you can spell out at the start of work, the easier it is for everyone.

Worse-case scenarios: A client gets offended, gets the wrong impression, or pulls out of the project. Or a voice actor could jump the gun, miss a deadline, or drop the ball altogether by missing an important project requirement.

How can these negative situations be avoided?

From the first communication with a client, it is best to understand the intentions behind the project. If you can, ask questions about the tone of the project and specifically what they are looking for. Knowing the answers to these and other vital questions in advance of doing the work leads to successful client communications and also confirms that a booking is a booking.

To help you with this, here’s a checklist of vital points that you need to go through beforehand.

Ask the client if they have a scratch track.
Ask if they know what music they are going to use. (This helps me understand the tone and the pace of the voice over.)
Confirm the file format. WAV, MP3, or both?
Confirm if the client needs raw or edited audio.
Confirm whom, where and when to invoice.
Confirm your service agreement, payment, and revisions policy.

A key takeaway for clients, in this case, is to contribute to a faster process by responding in a timely manner, being transparent about project details, and keeping a voice actor in the loop regarding any changes or delays.

How to manage client expectations

In general, all back and forth client communications should be prompt. If you are replying to an audition request, it is to your advantage to submit on the early side. Personally, as soon as I get an audition that looks appealing, I try to submit it. If you can be in the first ten submissions, that is ideal. Sometimes it is hard because of differences in time zones, or the demands of another project, but early submission is the key to getting booked. Once the client hears what they need, they will cast the job. They also would rather work with a talent who is responsive.

When replying to emails, whether for an audition or for a booking, being available makes you easy to work with. If you reply quickly and are transparent in your business practices, you are far more likely to gain a client. Timing matters. If a client has a deadline, you do not want to be the reason why they have to push their deadline. Instead, make it easy for them to get what they need by both responding promptly and submitting promptly.

Make all replies personal so that the client feels heard. Be sure to respond to all of their asks in your email and cover all bases. This also includes your turnaround time, pickup/revision policy, and payment terms.

Do’s and Don’ts for setting the right expectations

Don’t feel shy or afraid to outline your terms. Clear and transparent client communications benefit everyone.
Do find out the client’s intentions behind the project. Are they trying to increase sales, or drive more traffic to their website? And what is their target audience?
Do ask about the tone of the project. Often, the client has a specific sound; a voice in their head that they’re trying to match. Asking for an example such as a celebrity, similar sound, or even one of your samples could point you in the right direction.

But how does this translate into a written message when working with clients? Here are some specific templates that can be copied and tweaked to suit your needs.

Template 1: If you missed a client’s message

Hi, Name,

I am so sorry for the delay!

I had to ________, but I am definitely available now. I always aim for professional and fast communication so I really apologize for this.

If you’d still like to move forward with this, I’m more than happy to make it up to you by adding ____ free revisions instead of _____. And also willing to _________, as a gesture of good faith.

Let me know and once again, sincere apologies.

Check out the full list of free Client Communications Templates here.

To sum things up, successful client communications are all about knowing what to say, how to say it, and when to say it. Don’t leave anything to chance. Prepare your communications ahead of time, follow the right format and tone, and always follow the 3 Ps when working with clients:

Professional, Punctual, and Polite.

But there’s so much more to communicating and working with clients. Read the complete Client Communications Checklist For Voice Actors in Voice123’s Voice Over Guide.

Turning a VO Booking into a VO Client

October 18, 2021 by Laura Schreiber

So You’ve Booked It!

Congrats, you’re a working voice over actor and you’ve booked a gig. Let’s say its a VO for a commercial, and let’s say for the sake of this blog that you booked this 30 second spot on your favorite pay-to-play. Your stoked not just because we are always pleased with every booking, but because it’s actually a rate you deserve. Yippee. So, how do you take this one-off and turn it into a client that keeps coming back over and over again for years?

The Platform Matters

In general, the platform you are on matters! Some pay-to-plays and even many rosters do not allow you direct interaction with the clients. The client belongs to them, not you. Their goal is for the client to come back to their site, to their platform. You, the paying talent, are only a means to that end. Other pay-to-plays, in contrast, let you interact directly with your client. Do your homework and start booking on those sites. Wouldn’t it be great if the next time the client needed you they just came directly to you, and you did not even need to audition? And wouldn’t it be great if that happened over and over with multiple clients? That’s how you build a business!

Bending Over Backwards

So let’s go back to this client that you’ve booked on this pay to play for a commercial that you can interact directly with. Let’s say this job comes in on a Saturday and it’s a “Rush” job. Do you actually have anything else going on? Did you really need to re-shuffle your life to accommodate them? To me, if the client is already paying a nice rate, I would rather dazzle them with my super fast turn-around time and ease of availability than nickel and dime them. After all, how does it make you feel when you are charged extra for every little thing by a service provider? Instead, make it easy for the client to get exactly what they need as soon as they need it. Do an awesome job right away. Do you know what will happen if you do your job well and quickly? The client will be happy.

Building a Relationship

In the course of your email discourse, try to start getting to know your client. You can start with the basics: ask them how they are and share a tidbit about your day or your week. If you live in a different region, chats about the weather can actually be riveting. I happen to be a working mom, so I love bringing that into the fold. Holidays and birthdays are also great ways to get to know people. Studio pets are also a wonderful conversation starter. Then, when you speak next, circle back to what you already know.

Express Grattitude

Every job matters. Clients have a choice when casting and we are lucky to book what we book. An attitude of gratitude goes a long way. At the very least, send a hand-written thank you card. If you have an international client, send a virtual card. Let them know that you appreciate their business and act as if you are part of their team, because you are! Wish them well when presenting the finished audio, and mention your next collaboration. And in thanks. Sometimes, for larger projects, a thank you gift is appropriate. From agents to project managers to video producers to creative directors, it depends who you are working with and what the project was, but I have sent gifts ranging from Starbucks gift cards to chocolate to giant containers of popcorn.

Keep in Touch

Make sure to maintain a relationship with your clients! You already know they like you, they already cast you once! So, don’t lose contact. Sometimes newsletters are great for reminding them that you are still available. More personal quarterly check-ins are, however, extremely important. You can share a tid-bit of wrk that might be relevant to them as well. You can check out their social media and new content and engage and comment on it. It’s really important to be genuine and actually have something to say, but it’s also important to simple stay top of mind. Your voice many not be perfect for every project, but you don’t want to miss out on a casting simply because the client has forgotten that you exist. Be present. Engage. Be the talent they are thrilled to hear from.

Voice Over Must Haves To Launch

September 19, 2021 by Laura Schreiber

But do I really Need it…

As a voice over coach, I get a lot of questions like “Do I really need…” Or, “Oh, you think I should get…” and I am surprised by how surprised my voice over actor students are when I give them the simple answers. Yes, you do in fact need all of these things to successfully launch your voice over business. So, here is a quick check list of sorts to make it easy to know what is essential for you as a voice over actor and small business owner. Without all of these things, your business simple will not go:

Website

Your voiceover website is your virtual storefront. You need to be found. Last week we had Karin Barth from Voice Actor Websites on talking about all that is essential, but you want to bring potential clients and repeat clients to a place where they can hear you and only you. You want them to hear your demos, your booked work if you have it, and be able to contact you easily. Everything else on your website is gravy. If your website does not exist you as a voice actor do not exist. It’s that simple.

Source Connect

If you are a professional voice over actor in 2021, you need to have Source Connect for your home studio. Many agents send auditions that stipulate that the talents must have Source Connect. Moreover, those same agents will not even sign you without the paid version of Source Connect. Telling them you will get it when work comes in is not sufficient because the folks from Source Connect need to map your ports and you cannot do this yourself. Before you pitch yourself to agents, order Source Connect and get your ports mapped!

Pay to Play Memberships

You need a source of auditions. When you are starting out and have no clients, Pay to Play sites like Voice123, Bodalgo, and Cast Voices are a great way to find and book work. These sites are wonderful because they allow you to turn bookings into clients. There are other platforms that prevent interaction between the end user and the voice actor but still charge a premium for voice over actors to use. I prefer these sites as they allow you to build a rapport with the clients and do not interfere with direct interaction between you and the client. While some in the industry may scoff at paying money to build your business, the truth of the matter is that many in casting still want to present their clients with options, so they still prefer to use these platforms. These platforms have been around for a while and you can find some great clients on them. While I advise being selective with which platforms you go on, I also advise using Pay to Plays to get your business going.

Social Media Presence

At this moment in time, if something happened to you in your voice over career, and you didn’t post about it on social media, then basically it never happened. As professional voice over actors, we are only as strong as our last booking. If people don’t know what is going on and that we are working, then we have no “street credit.” There is no one other than you who can create a buzz around you. It’s your business, and you can either shine amongst the stars when you have something to celebrate or keep it quiet and wilt in the dark of your studio. Between Facebook, Instagram, Twitter, and LinkedIn, you can find the platform where you feel most comfortable and most relevant, but you need to put yourself out there. Much like your website, if no one knows you exist, you don’t.

Business Cards

Voice over is an unusual business. Anyone we meet could be a potential client. We are not just cast be casting directors and video producers. Often and accountant or a lawyer that we meet at a dinner party is just as likely to need us for their phone system as a talent agent it. Essentially anyone we meet who has a business can become a client. Believe it or not, other voice actors should be treated as potential clients as the more entrenched you are in the industry, the more we all refer other work to each other. So, make things simple. Have a business card on hand at all times. You never know when someone will be thrilled to meet you and will want to get in touch later. Your business card should include: your name, your best phone number, your email, your website, perhaps your Source Connect info, and perhaps the genres of voice over that you work in.

Why do Headshots Matter in VO

September 14, 2021 by Laura Schreiber

Recent Epic Mistake

When I started my voice over business years ago I had headshots done for my website. While a long time ago people used to say that voice actors did not need to show their face, as the VO industry has continued to evolve and we, as talents, now have to bring in the bulk of our own work, it is on us to run our business like a business. If we want our clients to connect with us, having current pictures is a must. So, about a year back, I was presenting at an online eLearning conference and I was super excited. When they asked for my head shot, I became for cognizant of the fact that the photo no longer resembled me. I was thinner, my hair was shorter, I always wear glasses… the list went on. I decided to take new photos and update them. While my old headshots had been done by a professional, I took the new ones in my booth with an iphone. I loved them and was thrilled.

I loved the photos so much that when I did my website refresh and rebrand this January they were featured in the banner. Do you sense the train wreck coming. Well, middle-aged me does not have perfect vision. I failed to notice that in my main photo I am sticking my tongue out. I tend to be both silly and flirty, and apparently I stick my tongue out. Often. Worse, I could not see that my tongue is sticking out and this photo is everywhere.

Fast forward to this summer. I was accepted as a presenter for the OneVoice conference in Dallas. They asked for a headshot. I send them this photo. I was so elated when I was listed on the page of speakers. I clicked on my photo to make it bigger, and for the first time realized in horror that my tongue was out. Clearly the photo had to be replaced.

Brand Awareness

It’s amazing that even in the NY metropolitan area it is really hard to find a photographer to do corporate branding work. Further, it is amazing how much range there is in their rates. Beyond that, it amazes me how few were even willing to respond. There are so many things that i think about when interacting with clients: rates, making it about them, speed of response, and yet finding someone who got what I needed AND responded AND charged a sane rate seemed like the Red Sea parting. I was delighted when I actually got in touch with a photographer who had an entire corporate branding page and took the time to look at my website. She was kind and flexible and her work is beautiful. She was not easy to find and I’m so thankful that I did!

For me, I wanted these pictures to help instill brand awareness, so clients really know what it’s like to work with me. This meant:

letting my personality come through
choosing colors like pink and avoiding other colors
including my kids and my dogs
showing details of my home and office life

This is all a part of what I have built my brand on…

Chance for Clients to Get to Know You

For these headshots, I put together three looks: formal, fun, and business casual. As I work in different genres of voice over, and deal with people with differing job titles, different looks work for different people. A head shot that is ideal for radio imaging is very different than one that is ideal for corporate narration. But, I wanted my happy, upbeat, fun vibe to come through in all of these looks. I wanted my youthful, millennial personality to shine.

Face of Small Business

While I am a solopreneur, I do run my VO business like a business, and I had very specific thoughts about these photos and their usage. Having been in the voiceover industry for so many years, I knew just how I’d use these pictures and could already envision their placement as soon as I got the proofs.

Opportunity for Social media

I also wanted to have much better images for instagram posts. This was really important to me. I was really excited to see what Erica came back with, because I immediately felt inspired and had tons of ideas. From posts about social media, to life as a working mom, to booth life, these headshots will be in the mix!

How often should you update them?

Basically, you should look like your pictures. Your hair should be relatively similar and no one should have to guess who it is. Likely every 5-7 years will make sense. It it’s more than that you have to question if you are doing yourself a dis-service. In this world where we zoom so often, people expect you to look like your photo. Using an old, out of date, or air brushed photo is almost worse than not having a picture because it undermines the foundation of your brand: you. So keep your headshots up-to-date, and have fun with them!